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Training provider

TOTAL TRAINING PROVISION LIMITED

UKPRN 10047356

Customer service practitioner (level 2)

Training options for this course

This provider offers these training options for this course. Search for a city or postcode to view what options are available in your location and distances from your location to the training options.

Training option Location

At apprentice's workplace

Training at the employer's location.

Training is provided at apprentice's workplaces in certain regions. Search for a city or postcode to see if the provider offers training at the apprentice's workplace in your location.

Course achievements and participation

Achievements

75%

of apprentices (8 of 10) completed this course and passed their end-point assessment with this provider in academic year 2023 to 2024. 25% did not pass or left the course before taking the assessment.

63.7% national achievement rate

Participation

24

apprentices have completed this course and taken their end-point assessment with this provider since 2020

Course-level data collected by the Department for Education.

Training provider information

Employer and apprentice reviews for this training provider

Employers

No reviews

Not enough employers have reviewed this provider.

Apprentices

Good

average review from 17 apprentices when asked to rate this provider as 'Excellent', 'Good', 'Poor' or 'Very poor'.

Combined reviews for all courses delivered by this provider in the last full academic year (2023 to 2024). Data collected by Department for Education.
View reviews with feedback from the last 5 years

1 August 2024 to today

These are the most recent reviews for this training provider. We update the main star rating on this page when we have reviews from a full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (1 review)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 1 employer)

    100%0%
  • Improving apprentice skills(selected by 1 employer)

    100%0%
  • Adapting to my needs(selected by 1 employer)

    100%0%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 100% 0% 1
Improving apprentice skills 100% 0% 1
Adapting to my needs 100% 0% 1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Excellent (8 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Communication

  • Communicating clearly with you(selected by 8 apprentices)

    100%0%
  • Ensuring you understand the requirements of your end-point assessment(selected by 8 apprentices)

    100%0%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Organisation

  • Organising well-structured training(selected by 8 apprentices)

    100%0%
  • Providing accessible training resources(selected by 8 apprentices)

    100%0%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 8 apprentices)

    88%12%
  • Taking into account your previous learning(selected by 8 apprentices)

    88%12%
  • Giving you relevant training that helps you perform your job better(selected by 8 apprentices)

    88%12%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 8 apprentices)

    100%0%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Support

  • Helping you learn new skills and develop existing ones(selected by 8 apprentices)

    100%0%
  • Supporting you and your apprenticeship(selected by 8 apprentices)

    100%0%
  • Resolving any issues you have(selected by 8 apprentices)

    100%0%
  • Preparing you for success in your future career(selected by 8 apprentices)

    88%12%
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 100% 0%
Ensuring you understand the requirements of your end-point assessment 100% 0%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 100% 0%
Providing accessible training resources 100% 0%
Balancing online learning with classroom-based training to suit your apprenticeship 88% 12%
Taking into account your previous learning 88% 12%
Giving you relevant training that helps you perform your job better 88% 12%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 100% 0%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 100% 0%
Supporting you and your apprenticeship 100% 0%
Resolving any issues you have 100% 0%
Preparing you for success in your future career 88% 12%

1 August 2023 to 31 July 2024

These reviews are for all courses delivered by this provider in the last full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

No results. Not enough employers gave feedback about this training provider.

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (17 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Communication

  • Communicating clearly with you(selected by 17 apprentices)

    76%24%
  • Ensuring you understand the requirements of your end-point assessment(selected by 17 apprentices)

    76%24%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Organisation

  • Organising well-structured training(selected by 17 apprentices)

    76%24%
  • Providing accessible training resources(selected by 17 apprentices)

    76%24%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 17 apprentices)

    76%24%
  • Taking into account your previous learning(selected by 17 apprentices)

    88%12%
  • Giving you relevant training that helps you perform your job better(selected by 17 apprentices)

    82%18%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 17 apprentices)

    82%18%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Support

  • Helping you learn new skills and develop existing ones(selected by 17 apprentices)

    82%18%
  • Supporting you and your apprenticeship(selected by 17 apprentices)

    65%35%
  • Resolving any issues you have(selected by 17 apprentices)

    71%29%
  • Preparing you for success in your future career(selected by 17 apprentices)

    76%24%
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 76% 24%
Ensuring you understand the requirements of your end-point assessment 76% 24%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 76% 24%
Providing accessible training resources 76% 24%
Balancing online learning with classroom-based training to suit your apprenticeship 76% 24%
Taking into account your previous learning 88% 12%
Giving you relevant training that helps you perform your job better 82% 18%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 82% 18%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 82% 18%
Supporting you and your apprenticeship 65% 35%
Resolving any issues you have 71% 29%
Preparing you for success in your future career 76% 24%

1 August 2022 to 31 July 2023

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (11 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 5 employers)

    60%40%
  • Communication with employers(selected by 8 employers)

    38%62%
  • Getting new apprentices started(selected by 2 employers)

    100%0%
  • Improving apprentice skills(selected by 7 employers)

    57%43%
  • Working with small numbers of apprentices(selected by 3 employers)

    33%67%
  • Initial assessment of apprentices(selected by 2 employers)

    50%50%
  • Reporting on progress of apprentices(selected by 5 employers)

    20%80%
  • Adapting to my needs(selected by 3 employers)

    33%67%
  • Training facilities(selected by 1 employer)

    0%100%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 60% 40% 5
Communication with employers 38% 62% 8
Getting new apprentices started 100% 0% 2
Improving apprentice skills 57% 43% 7
Working with small numbers of apprentices 33% 67% 3
Initial assessment of apprentices 50% 50% 2
Reporting on progress of apprentices 20% 80% 5
Adapting to my needs 33% 67% 3
Training facilities 0% 100% 1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (22 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Communication

  • Communicating clearly with you(selected by 22 apprentices)

    77%23%
  • Ensuring you understand the requirements of your end-point assessment(selected by 22 apprentices)

    91%9%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Organisation

  • Organising well-structured training(selected by 22 apprentices)

    77%23%
  • Providing accessible training resources(selected by 22 apprentices)

    86%14%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 22 apprentices)

    68%32%
  • Taking into account your previous learning(selected by 22 apprentices)

    82%18%
  • Giving you relevant training that helps you perform your job better(selected by 22 apprentices)

    82%18%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 22 apprentices)

    86%14%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Support

  • Helping you learn new skills and develop existing ones(selected by 22 apprentices)

    82%18%
  • Supporting you and your apprenticeship(selected by 22 apprentices)

    82%18%
  • Resolving any issues you have(selected by 22 apprentices)

    86%14%
  • Preparing you for success in your future career(selected by 22 apprentices)

    82%18%
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 77% 23%
Ensuring you understand the requirements of your end-point assessment 91% 9%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 77% 23%
Providing accessible training resources 86% 14%
Balancing online learning with classroom-based training to suit your apprenticeship 68% 32%
Taking into account your previous learning 82% 18%
Giving you relevant training that helps you perform your job better 82% 18%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 86% 14%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 82% 18%
Supporting you and your apprenticeship 82% 18%
Resolving any issues you have 86% 14%
Preparing you for success in your future career 82% 18%

1 August 2021 to 31 July 2022

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (16 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 3 employers)

    67%33%
  • Communication with employers(selected by 9 employers)

    56%44%
  • Getting new apprentices started(selected by 9 employers)

    100%0%
  • Improving apprentice skills(selected by 1 employer)

    100%0%
  • Working with small numbers of apprentices(selected by 5 employers)

    100%0%
  • Initial assessment of apprentices(selected by 2 employers)

    100%0%
  • Reporting on progress of apprentices(selected by 10 employers)

    20%80%
  • Adapting to my needs(selected by 4 employers)

    50%50%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 67% 33% 3
Communication with employers 56% 44% 9
Getting new apprentices started 100% 0% 9
Improving apprentice skills 100% 0% 1
Working with small numbers of apprentices 100% 0% 5
Initial assessment of apprentices 100% 0% 2
Reporting on progress of apprentices 20% 80% 10
Adapting to my needs 50% 50% 4

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2020 to 31 July 2021

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (13 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 2 employers)

    50%50%
  • Communication with employers(selected by 8 employers)

    62%38%
  • Getting new apprentices started(selected by 7 employers)

    71%29%
  • Improving apprentice skills(selected by 3 employers)

    33%67%
  • Initial assessment of apprentices(selected by 2 employers)

    100%0%
  • Reporting on progress of apprentices(selected by 5 employers)

    60%40%
  • Adapting to my needs(selected by 4 employers)

    100%0%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 50% 50% 2
Communication with employers 62% 38% 8
Getting new apprentices started 71% 29% 7
Improving apprentice skills 33% 67% 3
Initial assessment of apprentices 100% 0% 2
Reporting on progress of apprentices 60% 40% 5
Adapting to my needs 100% 0% 4

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2020 to today

These reviews are for all courses delivered by this provider in the last 5 academic years.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (41 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 11 employers)

    64%36%
  • Communication with employers(selected by 25 employers)

    52%48%
  • Getting new apprentices started(selected by 18 employers)

    89%11%
  • Improving apprentice skills(selected by 12 employers)

    58%42%
  • Working with small numbers of apprentices(selected by 8 employers)

    75%25%
  • Initial assessment of apprentices(selected by 6 employers)

    83%17%
  • Reporting on progress of apprentices(selected by 20 employers)

    30%70%
  • Adapting to my needs(selected by 12 employers)

    67%33%
  • Training facilities(selected by 1 employer)

    0%100%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 64% 36% 11
Communication with employers 52% 48% 25
Getting new apprentices started 89% 11% 18
Improving apprentice skills 58% 42% 12
Working with small numbers of apprentices 75% 25% 8
Initial assessment of apprentices 83% 17% 6
Reporting on progress of apprentices 30% 70% 20
Adapting to my needs 67% 33% 12
Training facilities 0% 100% 1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (47 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Communication

  • Communicating clearly with you(selected by 47 apprentices)

    81%19%
  • Ensuring you understand the requirements of your end-point assessment(selected by 47 apprentices)

    87%13%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Organisation

  • Organising well-structured training(selected by 47 apprentices)

    81%19%
  • Providing accessible training resources(selected by 47 apprentices)

    85%15%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 47 apprentices)

    74%26%
  • Taking into account your previous learning(selected by 47 apprentices)

    85%15%
  • Giving you relevant training that helps you perform your job better(selected by 47 apprentices)

    83%17%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 47 apprentices)

    87%13%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Support

  • Helping you learn new skills and develop existing ones(selected by 47 apprentices)

    85%15%
  • Supporting you and your apprenticeship(selected by 47 apprentices)

    79%21%
  • Resolving any issues you have(selected by 47 apprentices)

    83%17%
  • Preparing you for success in your future career(selected by 47 apprentices)

    81%19%
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 81% 19%
Ensuring you understand the requirements of your end-point assessment 87% 13%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 81% 19%
Providing accessible training resources 85% 15%
Balancing online learning with classroom-based training to suit your apprenticeship 74% 26%
Taking into account your previous learning 85% 15%
Giving you relevant training that helps you perform your job better 83% 17%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 87% 13%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 85% 15%
Supporting you and your apprenticeship 79% 21%
Resolving any issues you have 83% 17%
Preparing you for success in your future career 81% 19%

Contact this training provider

Registered address
Medina House, 2 Station Avenue, Bridlington, YO16 4LZ
Telephone
07383459635

Training provider overview and courses delivered

View 25 courses delivered by this training provider

We innovate, influence and inspire others through high quality education and training. Our flexible approach allows us to deliver bespoke tailored training courses on a national level, designed to meet the specific needs of both learner and employer. As a training provider, we specialise in unleashing individuals’ potential. Our foundation lies in a passionate, inquisitive, and people-centric culture. By engaging in genuine conversations with businesses and individuals, we ensure learners are enrolled on the most fitting programmes to realise their aspirations.

For general information about this provider, such as the total participation and achievement rate for all courses they deliver, view our provider details page for TOTAL TRAINING PROVISION LIMITED .

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Shortlisted

TOTAL TRAINING PROVISION LIMITED is 1 of 379 training providers for Customer service practitioner (level 2).

View training providers for this course