Training provider

Robert Bosch

UKPRN 10045879

Customer service practitioner (level 2)

Training options for this course

This provider offers these training options for this course. Search for a city or postcode to view what options are available in your location and distances from your location to the training options.

Training option	Location
At apprentice's workplace Training at the employer's location.	Training is provided at apprentice's workplaces across England.

Course achievements and participation

Achievements

No data

There is not enough data to show the achievement rate for this course. This may be because a small number of apprentices completed this course, or this is a new course for this provider.

Participation

No data

Not enough apprentices have completed a course with this provider to show participation

Course-level data collected by the Department for Education.

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Training provider information

Employer and apprentice reviews for this training provider

Employers

Excellent

average review from 1 employer when asked to rate this provider as 'Excellent', 'Good', 'Poor' or 'Very poor'.

Apprentices

No reviews

Not enough apprentices have reviewed this provider.

Combined reviews for all courses delivered by this provider in the last full academic year (2024 to 2025). Data collected by Department for Education.

View reviews with feedback from the last 5 years

1 August 2025 to today

These are the most recent reviews for this training provider. We update the main star rating on this page when we have reviews from a full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

No results. Not enough employers have given feedback about this training provider.

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (9 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

• Percentage of apprentices who said this was to a reasonable standard
• Percentage of apprentices who said this was not to a reasonable standard

Communication

• Communicating clearly with you(selected by 7 apprentices)

  71%29%

• Ensuring you understand the requirements of your end-point assessment(selected by 7 apprentices)

  100%0%

Organisation

• Organising well-structured training(selected by 7 apprentices)

  86%14%

• Providing accessible training resources(selected by 7 apprentices)

  100%0%

• Balancing online learning with classroom-based training to suit your apprenticeship(selected by 7 apprentices)

  57%43%

• Taking into account your previous learning(selected by 7 apprentices)

  86%14%

• Giving you relevant training that helps you perform your job better(selected by 7 apprentices)

  86%14%

• Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 7 apprentices)

  71%29%

Support

• Helping you learn new skills and develop existing ones(selected by 7 apprentices)

  100%0%

• Supporting you and your apprenticeship(selected by 7 apprentices)

  86%14%

• Resolving any issues you have(selected by 7 apprentices)

  86%14%

• Preparing you for success in your future career(selected by 7 apprentices)

  100%0%

Communication

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you	71%	29%
Ensuring you understand the requirements of your end-point assessment	100%	0%

Organisation

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training	86%	14%
Providing accessible training resources	100%	0%
Balancing online learning with classroom-based training to suit your apprenticeship	57%	43%
Taking into account your previous learning	86%	14%
Giving you relevant training that helps you perform your job better	86%	14%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	71%	29%

Support

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones	100%	0%
Supporting you and your apprenticeship	86%	14%
Resolving any issues you have	86%	14%
Preparing you for success in your future career	100%	0%

1 August 2024 to 31 July 2025

These reviews are for all courses delivered by this provider in the last full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (1 review)

Areas of strength and improvement

Employers can select:

• up to 3 things they think are strengths
• up to 3 things they think need improvement

• Percentage of employers that selected this as a strength
• Percentage of employers that selected this as needs improvement

• Providing the right training at the right time(selected by 1 employer)

  100%0%

• Communication with employers(selected by 1 employer)

  100%0%

• Reporting on progress of apprentices(selected by 1 employer)

  100%0%

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Providing the right training at the right time	100%	0%	1
Communication with employers	100%	0%	1
Reporting on progress of apprentices	100%	0%	1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2023 to 31 July 2024

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

No results. Not enough employers gave feedback about this training provider.

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (29 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

• Percentage of apprentices who said this was to a reasonable standard
• Percentage of apprentices who said this was not to a reasonable standard

Communication

• Communicating clearly with you(selected by 29 apprentices)

  86%14%

• Ensuring you understand the requirements of your end-point assessment(selected by 29 apprentices)

  93%7%

Organisation

• Organising well-structured training(selected by 29 apprentices)

  86%14%

• Providing accessible training resources(selected by 29 apprentices)

  100%0%

• Balancing online learning with classroom-based training to suit your apprenticeship(selected by 29 apprentices)

  97%3%

• Taking into account your previous learning(selected by 29 apprentices)

  97%3%

• Giving you relevant training that helps you perform your job better(selected by 29 apprentices)

  97%3%

• Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 29 apprentices)

  100%0%

Support

• Helping you learn new skills and develop existing ones(selected by 29 apprentices)

  100%0%

• Supporting you and your apprenticeship(selected by 29 apprentices)

  90%10%

• Resolving any issues you have(selected by 29 apprentices)

  93%7%

• Preparing you for success in your future career(selected by 29 apprentices)

  97%3%

Communication

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you	86%	14%
Ensuring you understand the requirements of your end-point assessment	93%	7%

Organisation

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training	86%	14%
Providing accessible training resources	100%	0%
Balancing online learning with classroom-based training to suit your apprenticeship	97%	3%
Taking into account your previous learning	97%	3%
Giving you relevant training that helps you perform your job better	97%	3%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	100%	0%

Support

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones	100%	0%
Supporting you and your apprenticeship	90%	10%
Resolving any issues you have	93%	7%
Preparing you for success in your future career	97%	3%

1 August 2022 to 31 July 2023

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

No results. Not enough employers gave feedback about this training provider.

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2021 to 31 July 2022

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

No results. Not enough employers gave feedback about this training provider.

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2021 to today

These reviews are for all courses delivered by this provider in the last 5 academic years.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (1 review)

Areas of strength and improvement

Employers can select:

• up to 3 things they think are strengths
• up to 3 things they think need improvement

• Percentage of employers that selected this as a strength
• Percentage of employers that selected this as needs improvement

• Providing the right training at the right time(selected by 1 employer)

  100%0%

• Communication with employers(selected by 1 employer)

  100%0%

• Reporting on progress of apprentices(selected by 1 employer)

  100%0%

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Providing the right training at the right time	100%	0%	1
Communication with employers	100%	0%	1
Reporting on progress of apprentices	100%	0%	1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (38 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

• Percentage of apprentices who said this was to a reasonable standard
• Percentage of apprentices who said this was not to a reasonable standard

Communication

• Communicating clearly with you(selected by 36 apprentices)

  83%17%

• Ensuring you understand the requirements of your end-point assessment(selected by 36 apprentices)

  94%6%

Organisation

• Organising well-structured training(selected by 36 apprentices)

  86%14%

• Providing accessible training resources(selected by 36 apprentices)

  100%0%

• Balancing online learning with classroom-based training to suit your apprenticeship(selected by 36 apprentices)

  89%11%

• Taking into account your previous learning(selected by 36 apprentices)

  94%6%

• Giving you relevant training that helps you perform your job better(selected by 36 apprentices)

  94%6%

• Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 36 apprentices)

  94%6%

Support

• Helping you learn new skills and develop existing ones(selected by 36 apprentices)

  100%0%

• Supporting you and your apprenticeship(selected by 36 apprentices)

  89%11%

• Resolving any issues you have(selected by 36 apprentices)

  92%8%

• Preparing you for success in your future career(selected by 36 apprentices)

  97%3%

Communication

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you	83%	17%
Ensuring you understand the requirements of your end-point assessment	94%	6%

Organisation

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training	86%	14%
Providing accessible training resources	100%	0%
Balancing online learning with classroom-based training to suit your apprenticeship	89%	11%
Taking into account your previous learning	94%	6%
Giving you relevant training that helps you perform your job better	94%	6%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	94%	6%

Support

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones	100%	0%
Supporting you and your apprenticeship	89%	11%
Resolving any issues you have	92%	8%
Preparing you for success in your future career	97%	3%

Contact this training provider

• Registered address: Viewfield, Glenrothes, KY6 2RD
• Email: RecruitmentTeamNottingham@uk.bosch.com
• Telephone: 0115 938 0223 - option 1
• Website: https://www.getmyfirstjob.co.uk/Discover/Employers/VirtualWorld/125/suzuki/customer-service

Training provider overview and courses delivered

View 5 courses delivered by this training provider

Select a course to view location, training options and contact details

• Autocare technician (level 2)
• Customer service practitioner (level 2)
• Customer service specialist (level 3)
• Motor vehicle service and maintenance technician - light vehicle (level 3)
• Motorcycle technician (repair and maintenance) (level 3)

Robert Bosch Limited (Bosch) is ideally placed to meet the challenges of an ever changing and fast moving automotive industry in delivering robust, high quality apprenticeship training across the UK, aligned specifically to the client and mandatory standards. We are committed to providing a total training solution and have a proven breadth of capability for automotive OEM's and the Independent Aftermarket within the UK and abroad.

We currently provide apprentice training solutions across a range of routes for leading automotive manufacturers. These clients, who all have long standing contracts with us, have worked in partnership with us to create successful programmes that align directly to their brand culture and dealer network strategy.

For general information about this provider, such as the total participation and achievement rate for all courses they deliver, view our provider details page for Robert Bosch .

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Robert Bosch is 1 of 386 training providers for Customer service practitioner (level 2).

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