Skip to main content

We're improving Find apprenticeship training. What do you think of this service? (opens in a new tab)


Training provider

REAL SKILLS TRAINING LTD

Employer reviews

Good (6 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Reporting on progress of apprentices 75% 25% 4
Communication with employers 100% 0% 3
Getting new apprentices started 100% 0% 3
Providing the right training at the right time 100% 0% 2
Improving apprentice skills 50% 50% 2
Working with small numbers of apprentices 50% 50% 2
Training facilities 50% 50% 2
Initial assessment of apprentices 100% 0% 1

Apprentice reviews

Good (26 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 85% 15%
Ensuring you understand the requirements of your end-point assessment 96% 4%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 81% 19%
Providing accessible training resources 88% 12%
Balancing online learning with classroom-based training to suit your apprenticeship 77% 23%
Taking into account your previous learning 85% 15%
Giving you relevant training that helps you perform your job better 88% 12%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 88% 12%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 96% 4%
Supporting you and your apprenticeship 88% 12%
Resolving any issues you have 88% 12%
Preparing you for success in your future career 85% 15%

Provider overview

Established in 2011 with training commencing in 2013 Real Skills Training Ltd is a small specialist training provider delivering courses for the rail industry and received its first publicly funded contract for adult education in November 2017, to deliver to unemployed adults with skills gaps who can be taught occupational skills in the railway industry. young people and adults with skills in other industries that will compliment the rail infrastructure such as, construction and electrical competence and want to change career. Prior to this, the company operated as a subcontractor with five providers delivering education and training to young people and adults, 16 and over for a future in the Railway Engineering infrastructure.

Apprenticeship training course

Customer service practitioner (level 2)

46% achievement rate (out of 10 apprentices)

54% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

WR11 Tewkesbury Remove location

REAL SKILLS TRAINING LTD’s training options

Head office 104.5 miles away

215 Crosby Road South, Seaforth, Liverpool, L21 4LT

  • available At apprentice’s workplace (national)
  • available Day release: 104.5 miles away
  • available Block release: 104.5 miles away

Day and block release address

National delivery can be discussed on request , National delivery can be discussed on request , L21 4LT

Contact this provider about this course

Telephone
01512576969
Shortlisted

REAL SKILLS TRAINING LTD is 1 of 402 training providers for Customer service practitioner (level 2) at the apprenticeship location.

View training providers

We're improving Find apprenticeship training. What did you think of this service? (opens in a new tab)

Back to top View shortlist