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Training provider

REAL SKILLS TRAINING LTD

UKPRN 10043980

Customer service practitioner (level 2)

Training options for this course

This provider offers these training options for this course. Search for a city or postcode to view what options are available in your location and distances from your location to the training options.

Training option Location

At apprentice's workplace

Training at the employer's location.

Training is provided at apprentice's workplaces across England.

Block release

Training in blocks of a week or more at the provider's location.

National delivery can be discussed on request, National delivery can be discussed on request, L21 4LT

Day release

One day a week at the provider's location.

National delivery can be discussed on request, National delivery can be discussed on request, L21 4LT

Course achievements and participation

Achievements

No data

There is not enough data to show the achievement rate for this course. This may be because a small number of apprentices completed this course, or this is a new course for this provider.

Participation

No data

Not enough apprentices have completed a course with this provider to show participation

Course-level data collected by the Department for Education.

Training provider information

Employer and apprentice reviews for this training provider

Employers

Poor

average review from 1 employer when asked to rate this provider as 'Excellent', 'Good', 'Poor' or 'Very poor'.

Apprentices

No reviews

Not enough apprentices have reviewed this provider.

Combined reviews for all courses delivered by this provider in the last full academic year (2023 to 2024). Data collected by Department for Education.
View reviews with feedback from the last 5 years

1 August 2024 to today

These are the most recent reviews for this training provider. We update the main star rating on this page when we have reviews from a full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (4 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 2 employers)

    50%50%
  • Communication with employers(selected by 3 employers)

    67%33%
  • Getting new apprentices started(selected by 2 employers)

    100%0%
  • Improving apprentice skills(selected by 1 employer)

    100%0%
  • Working with small numbers of apprentices(selected by 1 employer)

    100%0%
  • Reporting on progress of apprentices(selected by 1 employer)

    100%0%
  • Training facilities(selected by 2 employers)

    50%50%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 50% 50% 2
Communication with employers 67% 33% 3
Getting new apprentices started 100% 0% 2
Improving apprentice skills 100% 0% 1
Working with small numbers of apprentices 100% 0% 1
Reporting on progress of apprentices 100% 0% 1
Training facilities 50% 50% 2

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Poor (10 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices who said this was to a reasonable standard
  • Percentage of apprentices who said this was not to a reasonable standard

Communication

  • Communicating clearly with you(selected by 10 apprentices)

    40%60%
  • Ensuring you understand the requirements of your end-point assessment(selected by 10 apprentices)

    60%40%

Organisation

  • Organising well-structured training(selected by 10 apprentices)

    30%70%
  • Providing accessible training resources(selected by 10 apprentices)

    40%60%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 10 apprentices)

    40%60%
  • Taking into account your previous learning(selected by 10 apprentices)

    60%40%
  • Giving you relevant training that helps you perform your job better(selected by 10 apprentices)

    40%60%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 10 apprentices)

    60%40%

Support

  • Helping you learn new skills and develop existing ones(selected by 10 apprentices)

    40%60%
  • Supporting you and your apprenticeship(selected by 10 apprentices)

    30%70%
  • Resolving any issues you have(selected by 10 apprentices)

    30%70%
  • Preparing you for success in your future career(selected by 10 apprentices)

    40%60%
Communication
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you 40% 60%
Ensuring you understand the requirements of your end-point assessment 60% 40%
Organisation
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training 30% 70%
Providing accessible training resources 40% 60%
Balancing online learning with classroom-based training to suit your apprenticeship 40% 60%
Taking into account your previous learning 60% 40%
Giving you relevant training that helps you perform your job better 40% 60%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 60% 40%
Support
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones 40% 60%
Supporting you and your apprenticeship 30% 70%
Resolving any issues you have 30% 70%
Preparing you for success in your future career 40% 60%

1 August 2023 to 31 July 2024

These reviews are for all courses delivered by this provider in the last full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Poor (1 review)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Improving apprentice skills(selected by 1 employer)

    0%100%
  • Working with small numbers of apprentices(selected by 1 employer)

    0%100%
  • Reporting on progress of apprentices(selected by 1 employer)

    100%0%
  • Training facilities(selected by 1 employer)

    0%100%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Improving apprentice skills 0% 100% 1
Working with small numbers of apprentices 0% 100% 1
Reporting on progress of apprentices 100% 0% 1
Training facilities 0% 100% 1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (6 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices who said this was to a reasonable standard
  • Percentage of apprentices who said this was not to a reasonable standard

Communication

  • Communicating clearly with you(selected by 6 apprentices)

    83%17%
  • Ensuring you understand the requirements of your end-point assessment(selected by 6 apprentices)

    100%0%

Organisation

  • Organising well-structured training(selected by 6 apprentices)

    67%33%
  • Providing accessible training resources(selected by 6 apprentices)

    83%17%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 6 apprentices)

    67%33%
  • Taking into account your previous learning(selected by 6 apprentices)

    67%33%
  • Giving you relevant training that helps you perform your job better(selected by 6 apprentices)

    100%0%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 6 apprentices)

    67%33%

Support

  • Helping you learn new skills and develop existing ones(selected by 6 apprentices)

    100%0%
  • Supporting you and your apprenticeship(selected by 6 apprentices)

    100%0%
  • Resolving any issues you have(selected by 6 apprentices)

    100%0%
  • Preparing you for success in your future career(selected by 6 apprentices)

    83%17%
Communication
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you 83% 17%
Ensuring you understand the requirements of your end-point assessment 100% 0%
Organisation
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training 67% 33%
Providing accessible training resources 83% 17%
Balancing online learning with classroom-based training to suit your apprenticeship 67% 33%
Taking into account your previous learning 67% 33%
Giving you relevant training that helps you perform your job better 100% 0%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 67% 33%
Support
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones 100% 0%
Supporting you and your apprenticeship 100% 0%
Resolving any issues you have 100% 0%
Preparing you for success in your future career 83% 17%

1 August 2022 to 31 July 2023

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (2 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 1 employer)

    100%0%
  • Communication with employers(selected by 1 employer)

    100%0%
  • Getting new apprentices started(selected by 1 employer)

    100%0%
  • Initial assessment of apprentices(selected by 1 employer)

    100%0%
  • Reporting on progress of apprentices(selected by 2 employers)

    50%50%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 100% 0% 1
Communication with employers 100% 0% 1
Getting new apprentices started 100% 0% 1
Initial assessment of apprentices 100% 0% 1
Reporting on progress of apprentices 50% 50% 2

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (15 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices who said this was to a reasonable standard
  • Percentage of apprentices who said this was not to a reasonable standard

Communication

  • Communicating clearly with you(selected by 15 apprentices)

    93%7%
  • Ensuring you understand the requirements of your end-point assessment(selected by 15 apprentices)

    100%0%

Organisation

  • Organising well-structured training(selected by 15 apprentices)

    93%7%
  • Providing accessible training resources(selected by 15 apprentices)

    100%0%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 15 apprentices)

    80%20%
  • Taking into account your previous learning(selected by 15 apprentices)

    87%13%
  • Giving you relevant training that helps you perform your job better(selected by 15 apprentices)

    87%13%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 15 apprentices)

    93%7%

Support

  • Helping you learn new skills and develop existing ones(selected by 15 apprentices)

    100%0%
  • Supporting you and your apprenticeship(selected by 15 apprentices)

    93%7%
  • Resolving any issues you have(selected by 15 apprentices)

    93%7%
  • Preparing you for success in your future career(selected by 15 apprentices)

    87%13%
Communication
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you 93% 7%
Ensuring you understand the requirements of your end-point assessment 100% 0%
Organisation
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training 93% 7%
Providing accessible training resources 100% 0%
Balancing online learning with classroom-based training to suit your apprenticeship 80% 20%
Taking into account your previous learning 87% 13%
Giving you relevant training that helps you perform your job better 87% 13%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 93% 7%
Support
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones 100% 0%
Supporting you and your apprenticeship 93% 7%
Resolving any issues you have 93% 7%
Preparing you for success in your future career 87% 13%

1 August 2021 to 31 July 2022

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

No results. Not enough employers gave feedback about this training provider.

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2020 to 31 July 2021

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

No results. Not enough employers gave feedback about this training provider.

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2020 to today

These reviews are for all courses delivered by this provider in the last 5 academic years.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (7 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 3 employers)

    67%33%
  • Communication with employers(selected by 4 employers)

    75%25%
  • Getting new apprentices started(selected by 3 employers)

    100%0%
  • Improving apprentice skills(selected by 2 employers)

    50%50%
  • Working with small numbers of apprentices(selected by 2 employers)

    50%50%
  • Initial assessment of apprentices(selected by 1 employer)

    100%0%
  • Reporting on progress of apprentices(selected by 4 employers)

    75%25%
  • Training facilities(selected by 3 employers)

    33%67%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 67% 33% 3
Communication with employers 75% 25% 4
Getting new apprentices started 100% 0% 3
Improving apprentice skills 50% 50% 2
Working with small numbers of apprentices 50% 50% 2
Initial assessment of apprentices 100% 0% 1
Reporting on progress of apprentices 75% 25% 4
Training facilities 33% 67% 3

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (31 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices who said this was to a reasonable standard
  • Percentage of apprentices who said this was not to a reasonable standard

Communication

  • Communicating clearly with you(selected by 31 apprentices)

    74%26%
  • Ensuring you understand the requirements of your end-point assessment(selected by 31 apprentices)

    87%13%

Organisation

  • Organising well-structured training(selected by 31 apprentices)

    68%32%
  • Providing accessible training resources(selected by 31 apprentices)

    77%23%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 31 apprentices)

    65%35%
  • Taking into account your previous learning(selected by 31 apprentices)

    74%26%
  • Giving you relevant training that helps you perform your job better(selected by 31 apprentices)

    74%26%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 31 apprentices)

    77%23%

Support

  • Helping you learn new skills and develop existing ones(selected by 31 apprentices)

    81%19%
  • Supporting you and your apprenticeship(selected by 31 apprentices)

    74%26%
  • Resolving any issues you have(selected by 31 apprentices)

    74%26%
  • Preparing you for success in your future career(selected by 31 apprentices)

    71%29%
Communication
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you 74% 26%
Ensuring you understand the requirements of your end-point assessment 87% 13%
Organisation
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training 68% 32%
Providing accessible training resources 77% 23%
Balancing online learning with classroom-based training to suit your apprenticeship 65% 35%
Taking into account your previous learning 74% 26%
Giving you relevant training that helps you perform your job better 74% 26%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 77% 23%
Support
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones 81% 19%
Supporting you and your apprenticeship 74% 26%
Resolving any issues you have 74% 26%
Preparing you for success in your future career 71% 29%

Contact this training provider

Registered address
215 Crosby Road South, Seaforth, Liverpool, L21 4LT
Telephone
01512576969

Training provider overview and courses delivered

View 12 courses delivered by this training provider

Established in 2011 with training commencing in 2013 Real Skills Training Ltd is a small specialist training provider delivering courses for the rail industry and received its first publicly funded contract for adult education in November 2017, to deliver to unemployed adults with skills gaps who can be taught occupational skills in the railway industry. young people and adults with skills in other industries that will compliment the rail infrastructure such as, construction and electrical competence and want to change career. Prior to this, the company operated as a subcontractor with five providers delivering education and training to young people and adults, 16 and over for a future in the Railway Engineering infrastructure.

For general information about this provider, such as the total participation and achievement rate for all courses they deliver, view our provider details page for REAL SKILLS TRAINING LTD .

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Shortlisted

REAL SKILLS TRAINING LTD is 1 of 377 training providers for Customer service practitioner (level 2).

View training providers for this course