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Training provider

SOMERSET SKILLS & LEARNING CIC

Employer reviews

Excellent (33 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 76% 24% 29
Getting new apprentices started 94% 6% 18
Reporting on progress of apprentices 62% 38% 13
Providing the right training at the right time 89% 11% 9
Initial assessment of apprentices 67% 33% 9
Adapting to my needs 43% 57% 7
Working with small numbers of apprentices 83% 17% 6
Improving apprentice skills 75% 25% 4
Training facilities 67% 33% 3

Apprentice reviews

Excellent (27 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 89% 11%
Ensuring you understand the requirements of your end-point assessment 93% 7%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 96% 4%
Providing accessible training resources 96% 4%
Balancing online learning with classroom-based training to suit your apprenticeship 89% 11%
Taking into account your previous learning 96% 4%
Giving you relevant training that helps you perform your job better 96% 4%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 100% 0%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 96% 4%
Supporting you and your apprenticeship 93% 7%
Resolving any issues you have 89% 11%
Preparing you for success in your future career 100% 0%

Provider overview

Somerset Skills & Learning is an OFSTED rated provider with a long successful history in adult education. We provide employers with apprenticeship recruitment, support training at 4 training venues in Somerset via remote delivery.

Employers benefit from a dedicated Account Manager who can help with any aspect of apprenticeship training for existing or new staff.

Our specialist Recruitment Managers will source the talent you need, offering a full service from advertising a vacancy to providing you with a quality shortlist ready for interview all at no extra cost.

We are there to handle as much of the process as possible, which is why employers return to us year after year. We offer local, high quality, training support.

Apprenticeship training course

Customer service practitioner (level 2)

59% achievement rate (out of 30 apprentices)

54% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

Derby, Derbyshire Remove location

SOMERSET SKILLS & LEARNING CIC’s training options

Head office 138.8 miles away

Churchill House, Robins Drive, Brigwater, TA6 4DL

  • not available At apprentice’s workplace
  • available Day release: 147.6 miles away
  • not available Block release

Day release address

Somerset Skills And Learning, Distant Larening, Taunton, Somerset, TA1 2PX

Contact this provider about this course

Telephone
0330 332 7997
Shortlisted

SOMERSET SKILLS & LEARNING CIC is 1 of 402 training providers for Customer service practitioner (level 2) at the apprenticeship location.

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