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Training provider

TRS TRAINING LIMITED

UKPRN 10039242

Customer service practitioner (level 2)

Training options for this course

This provider offers these training options for this course in Manchester, Greater Manchester. You can remove or change your location . This may change what options are available.

If there are multiple training options, the apprentice may do a combination of these. You'll need to contact the provider to confirm what training they offer.

Training option Location

At apprentice's workplace

Training at the employer's location.

0.0 miles to apprentice's work location

Block release

Training in blocks of a week or more at the provider's location.

22.1 miles to closest location: 4 Micklehead Business Village, St. Michaels Road, St. Helens, Merseyside, WA9 4YU

Day release

One day a week at the provider's location.

22.1 miles to closest location: 4 Micklehead Business Village, St Michael's Road, St Helens, Merseyside, WA9 4YU

View all day release locations
  • 22.1 miles to 4 Micklehead Business Village, St Michael's Road, St Helens, Merseyside, WA9 4YU
  • 22.1 miles to 4 Micklehead Business Village, St. Michaels Road, St. Helens, Merseyside, WA9 4YU

Course achievements and participation

Achievements

No data

There is not enough data to show the achievement rate for this course. This may be because a small number of apprentices completed this course, or this is a new course for this provider.

Participation

6

apprentices have completed this course and taken their end-point assessment with this provider since 2019

Course-level data collected by the Department for Education.

Training provider information

Employer and apprentice reviews for this training provider

Employers

Good

average review from 1 employer when asked to rate this provider as 'Excellent', 'Good', 'Poor' or 'Very poor'.

Apprentices

Good

average review from 19 apprentices when asked to rate this provider as 'Excellent', 'Good', 'Poor' or 'Very poor'.

Combined reviews for all courses delivered by this provider in the last full academic year (2024 to 2025). Data collected by Department for Education.
View reviews with feedback from the last 5 years

1 August 2025 to today

These are the most recent reviews for this training provider. We update the main star rating on this page when we have reviews from a full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (1 review)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 1 employer)

    100%0%
  • Improving apprentice skills(selected by 1 employer)

    100%0%
  • Working with small numbers of apprentices(selected by 1 employer)

    100%0%
  • Reporting on progress of apprentices(selected by 1 employer)

    0%100%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 100% 0% 1
Improving apprentice skills 100% 0% 1
Working with small numbers of apprentices 100% 0% 1
Reporting on progress of apprentices 0% 100% 1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (6 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

1 August 2024 to 31 July 2025

These reviews are for all courses delivered by this provider in the last full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (1 review)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Communication with employers(selected by 1 employer)

    100%0%
  • Getting new apprentices started(selected by 1 employer)

    0%100%
  • Working with small numbers of apprentices(selected by 1 employer)

    100%0%
  • Reporting on progress of apprentices(selected by 1 employer)

    100%0%
  • Adapting to my needs(selected by 1 employer)

    0%100%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 100% 0% 1
Getting new apprentices started 0% 100% 1
Working with small numbers of apprentices 100% 0% 1
Reporting on progress of apprentices 100% 0% 1
Adapting to my needs 0% 100% 1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (19 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices who said this was to a reasonable standard
  • Percentage of apprentices who said this was not to a reasonable standard

Communication

  • Communicating clearly with you(selected by 19 apprentices)

    84%16%
  • Ensuring you understand the requirements of your end-point assessment(selected by 19 apprentices)

    95%5%

Organisation

  • Organising well-structured training(selected by 19 apprentices)

    95%5%
  • Providing accessible training resources(selected by 19 apprentices)

    95%5%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 19 apprentices)

    84%16%
  • Taking into account your previous learning(selected by 19 apprentices)

    100%0%
  • Giving you relevant training that helps you perform your job better(selected by 19 apprentices)

    89%11%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 19 apprentices)

    100%0%

Support

  • Helping you learn new skills and develop existing ones(selected by 19 apprentices)

    95%5%
  • Supporting you and your apprenticeship(selected by 19 apprentices)

    89%11%
  • Resolving any issues you have(selected by 19 apprentices)

    89%11%
  • Preparing you for success in your future career(selected by 19 apprentices)

    89%11%
Communication
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you 84% 16%
Ensuring you understand the requirements of your end-point assessment 95% 5%
Organisation
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training 95% 5%
Providing accessible training resources 95% 5%
Balancing online learning with classroom-based training to suit your apprenticeship 84% 16%
Taking into account your previous learning 100% 0%
Giving you relevant training that helps you perform your job better 89% 11%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 100% 0%
Support
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones 95% 5%
Supporting you and your apprenticeship 89% 11%
Resolving any issues you have 89% 11%
Preparing you for success in your future career 89% 11%

1 August 2023 to 31 July 2024

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (1 review)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Communication with employers(selected by 1 employer)

    100%0%
  • Getting new apprentices started(selected by 1 employer)

    100%0%
  • Initial assessment of apprentices(selected by 1 employer)

    100%0%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 100% 0% 1
Getting new apprentices started 100% 0% 1
Initial assessment of apprentices 100% 0% 1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (23 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices who said this was to a reasonable standard
  • Percentage of apprentices who said this was not to a reasonable standard

Communication

  • Communicating clearly with you(selected by 23 apprentices)

    91%9%
  • Ensuring you understand the requirements of your end-point assessment(selected by 23 apprentices)

    87%13%

Organisation

  • Organising well-structured training(selected by 23 apprentices)

    96%4%
  • Providing accessible training resources(selected by 23 apprentices)

    91%9%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 23 apprentices)

    78%22%
  • Taking into account your previous learning(selected by 23 apprentices)

    91%9%
  • Giving you relevant training that helps you perform your job better(selected by 23 apprentices)

    91%9%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 23 apprentices)

    83%17%

Support

  • Helping you learn new skills and develop existing ones(selected by 23 apprentices)

    91%9%
  • Supporting you and your apprenticeship(selected by 23 apprentices)

    87%13%
  • Resolving any issues you have(selected by 23 apprentices)

    91%9%
  • Preparing you for success in your future career(selected by 23 apprentices)

    91%9%
Communication
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you 91% 9%
Ensuring you understand the requirements of your end-point assessment 87% 13%
Organisation
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training 96% 4%
Providing accessible training resources 91% 9%
Balancing online learning with classroom-based training to suit your apprenticeship 78% 22%
Taking into account your previous learning 91% 9%
Giving you relevant training that helps you perform your job better 91% 9%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 83% 17%
Support
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones 91% 9%
Supporting you and your apprenticeship 87% 13%
Resolving any issues you have 91% 9%
Preparing you for success in your future career 91% 9%

1 August 2022 to 31 July 2023

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (10 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 5 employers)

    80%20%
  • Communication with employers(selected by 9 employers)

    56%44%
  • Getting new apprentices started(selected by 5 employers)

    60%40%
  • Improving apprentice skills(selected by 2 employers)

    50%50%
  • Working with small numbers of apprentices(selected by 2 employers)

    50%50%
  • Initial assessment of apprentices(selected by 2 employers)

    0%100%
  • Reporting on progress of apprentices(selected by 6 employers)

    67%33%
  • Adapting to my needs(selected by 3 employers)

    0%100%
  • Training facilities(selected by 1 employer)

    0%100%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 80% 20% 5
Communication with employers 56% 44% 9
Getting new apprentices started 60% 40% 5
Improving apprentice skills 50% 50% 2
Working with small numbers of apprentices 50% 50% 2
Initial assessment of apprentices 0% 100% 2
Reporting on progress of apprentices 67% 33% 6
Adapting to my needs 0% 100% 3
Training facilities 0% 100% 1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (39 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices who said this was to a reasonable standard
  • Percentage of apprentices who said this was not to a reasonable standard

Communication

  • Communicating clearly with you(selected by 39 apprentices)

    59%41%
  • Ensuring you understand the requirements of your end-point assessment(selected by 39 apprentices)

    56%44%

Organisation

  • Organising well-structured training(selected by 39 apprentices)

    62%38%
  • Providing accessible training resources(selected by 39 apprentices)

    79%21%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 39 apprentices)

    69%31%
  • Taking into account your previous learning(selected by 39 apprentices)

    69%31%
  • Giving you relevant training that helps you perform your job better(selected by 39 apprentices)

    62%38%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 39 apprentices)

    77%23%

Support

  • Helping you learn new skills and develop existing ones(selected by 39 apprentices)

    72%28%
  • Supporting you and your apprenticeship(selected by 39 apprentices)

    67%33%
  • Resolving any issues you have(selected by 39 apprentices)

    54%46%
  • Preparing you for success in your future career(selected by 39 apprentices)

    64%36%
Communication
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you 59% 41%
Ensuring you understand the requirements of your end-point assessment 56% 44%
Organisation
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training 62% 38%
Providing accessible training resources 79% 21%
Balancing online learning with classroom-based training to suit your apprenticeship 69% 31%
Taking into account your previous learning 69% 31%
Giving you relevant training that helps you perform your job better 62% 38%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 77% 23%
Support
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones 72% 28%
Supporting you and your apprenticeship 67% 33%
Resolving any issues you have 54% 46%
Preparing you for success in your future career 64% 36%

1 August 2021 to 31 July 2022

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (40 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 13 employers)

    92%8%
  • Communication with employers(selected by 25 employers)

    68%32%
  • Getting new apprentices started(selected by 21 employers)

    81%19%
  • Improving apprentice skills(selected by 7 employers)

    86%14%
  • Working with small numbers of apprentices(selected by 10 employers)

    80%20%
  • Initial assessment of apprentices(selected by 9 employers)

    67%33%
  • Reporting on progress of apprentices(selected by 18 employers)

    61%39%
  • Adapting to my needs(selected by 9 employers)

    67%33%
  • Training facilities(selected by 2 employers)

    100%0%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 92% 8% 13
Communication with employers 68% 32% 25
Getting new apprentices started 81% 19% 21
Improving apprentice skills 86% 14% 7
Working with small numbers of apprentices 80% 20% 10
Initial assessment of apprentices 67% 33% 9
Reporting on progress of apprentices 61% 39% 18
Adapting to my needs 67% 33% 9
Training facilities 100% 0% 2

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Excellent (6 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices who said this was to a reasonable standard
  • Percentage of apprentices who said this was not to a reasonable standard

Communication

  • Communicating clearly with you(selected by 6 apprentices)

    100%0%
  • Ensuring you understand the requirements of your end-point assessment(selected by 6 apprentices)

    100%0%

Organisation

  • Organising well-structured training(selected by 6 apprentices)

    100%0%
  • Providing accessible training resources(selected by 6 apprentices)

    100%0%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 6 apprentices)

    100%0%
  • Taking into account your previous learning(selected by 6 apprentices)

    100%0%
  • Giving you relevant training that helps you perform your job better(selected by 6 apprentices)

    100%0%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 6 apprentices)

    100%0%

Support

  • Helping you learn new skills and develop existing ones(selected by 6 apprentices)

    100%0%
  • Supporting you and your apprenticeship(selected by 6 apprentices)

    100%0%
  • Resolving any issues you have(selected by 6 apprentices)

    100%0%
  • Preparing you for success in your future career(selected by 6 apprentices)

    100%0%
Communication
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you 100% 0%
Ensuring you understand the requirements of your end-point assessment 100% 0%
Organisation
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training 100% 0%
Providing accessible training resources 100% 0%
Balancing online learning with classroom-based training to suit your apprenticeship 100% 0%
Taking into account your previous learning 100% 0%
Giving you relevant training that helps you perform your job better 100% 0%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 100% 0%
Support
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones 100% 0%
Supporting you and your apprenticeship 100% 0%
Resolving any issues you have 100% 0%
Preparing you for success in your future career 100% 0%

1 August 2021 to today

These reviews are for all courses delivered by this provider in the last 5 academic years.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (53 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 19 employers)

    89%11%
  • Communication with employers(selected by 36 employers)

    67%33%
  • Getting new apprentices started(selected by 28 employers)

    75%25%
  • Improving apprentice skills(selected by 10 employers)

    80%20%
  • Working with small numbers of apprentices(selected by 14 employers)

    79%21%
  • Initial assessment of apprentices(selected by 12 employers)

    58%42%
  • Reporting on progress of apprentices(selected by 26 employers)

    62%38%
  • Adapting to my needs(selected by 13 employers)

    46%54%
  • Training facilities(selected by 3 employers)

    67%33%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 89% 11% 19
Communication with employers 67% 33% 36
Getting new apprentices started 75% 25% 28
Improving apprentice skills 80% 20% 10
Working with small numbers of apprentices 79% 21% 14
Initial assessment of apprentices 58% 42% 12
Reporting on progress of apprentices 62% 38% 26
Adapting to my needs 46% 54% 13
Training facilities 67% 33% 3

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (93 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices who said this was to a reasonable standard
  • Percentage of apprentices who said this was not to a reasonable standard

Communication

  • Communicating clearly with you(selected by 87 apprentices)

    76%24%
  • Ensuring you understand the requirements of your end-point assessment(selected by 87 apprentices)

    76%24%

Organisation

  • Organising well-structured training(selected by 87 apprentices)

    80%20%
  • Providing accessible training resources(selected by 87 apprentices)

    87%13%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 87 apprentices)

    77%23%
  • Taking into account your previous learning(selected by 87 apprentices)

    84%16%
  • Giving you relevant training that helps you perform your job better(selected by 87 apprentices)

    78%22%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 87 apprentices)

    85%15%

Support

  • Helping you learn new skills and develop existing ones(selected by 87 apprentices)

    84%16%
  • Supporting you and your apprenticeship(selected by 87 apprentices)

    79%21%
  • Resolving any issues you have(selected by 87 apprentices)

    75%25%
  • Preparing you for success in your future career(selected by 87 apprentices)

    79%21%
Communication
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you 76% 24%
Ensuring you understand the requirements of your end-point assessment 76% 24%
Organisation
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training 80% 20%
Providing accessible training resources 87% 13%
Balancing online learning with classroom-based training to suit your apprenticeship 77% 23%
Taking into account your previous learning 84% 16%
Giving you relevant training that helps you perform your job better 78% 22%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 85% 15%
Support
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones 84% 16%
Supporting you and your apprenticeship 79% 21%
Resolving any issues you have 75% 25%
Preparing you for success in your future career 79% 21%

Contact this training provider

Registered address
4 Micklehead Business Village, St. Michaels Road, St. Helens, WA9 4YU
Telephone
01744809010

Training provider overview and courses delivered

View 17 courses delivered by this training provider

TRS Training Ltd based in Merseyside, however we offer our curriculum services on a national basis. We are a national provider of recruitment and training services for large, multi-national and SME employers in the Logistics & Haulage sectors. Our team of trainers have extensive, relevant and up to date industry knowledge and sector specific experience, which enables us to provide you with high quality, bespoke apprenticeships. We listen to your requirements and design and deliver apprenticeship training wholly on your premises, with minimum disruption to your business.

For general information about this provider, such as the total participation and achievement rate for all courses they deliver, view our provider details page for TRS TRAINING LIMITED .

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Shortlisted

TRS TRAINING LIMITED is 1 of 386 training providers for Customer service practitioner (level 2).

View training providers for this course

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