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Training provider

HCRG CARE SERVICES LTD

Employer reviews

Excellent (10 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Improving apprentice skills 100% 0% 5
Providing the right training at the right time 100% 0% 4
Reporting on progress of apprentices 75% 25% 4
Communication with employers 67% 33% 3
Getting new apprentices started 100% 0% 3
Adapting to my needs 33% 67% 3
Initial assessment of apprentices 0% 100% 1
Training facilities 0% 100% 1

Apprentice reviews

Good (12 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 50% 50%
Ensuring you understand the requirements of your end-point assessment 67% 33%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 50% 50%
Providing accessible training resources 58% 42%
Balancing online learning with classroom-based training to suit your apprenticeship 50% 50%
Taking into account your previous learning 75% 25%
Giving you relevant training that helps you perform your job better 58% 42%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 83% 17%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 75% 25%
Supporting you and your apprenticeship 42% 58%
Resolving any issues you have 67% 33%
Preparing you for success in your future career 58% 42%

Provider overview

The Learning Enterprise has centres of learning spread across the country supporting Health and Care providers with both Business Professional Clinical and Care apprenticeships.

Your apprentice will benefit from:

  • Specialist assessors and subject matter experts who develop bespoke training packages that are mapped and aligned to the apprenticeship and your work based requirements
  • We use blended learning opportunities including work based projects, classroom based workshops, webinars, workbooks and ePortfolios

Both you and your apprentice will benefit from:

  • A facilitated recruitment process through our dedicated admin team
  • A named trainer or assessor to support you through the apprentice journey

We hold the Quality Mark for our training

Apprenticeship training course

Customer service practitioner (level 2)

52% achievement rate (out of 60 apprentices)

54% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

birmingham, west midlands Remove location

HCRG CARE SERVICES LTD’s training options

Head office 69 miles away

The Heath Business & Technical Park, Runcorn, WA7 4QX

  • not available At apprentice’s workplace
  • available Day release: 98.3 miles away
  • not available Block release

Day release address

Hale Road, Farnham, Surrey, GU9 9QL

Contact this provider about this course

Telephone
07966162492
Shortlisted

HCRG CARE SERVICES LTD is 1 of 402 training providers for Customer service practitioner (level 2) at the apprenticeship location.

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