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Training provider

WORKPAYS LIMITED

Employer reviews

Excellent (9 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 71% 29% 7
Reporting on progress of apprentices 86% 14% 7
Improving apprentice skills 100% 0% 6
Providing the right training at the right time 100% 0% 5
Working with small numbers of apprentices 100% 0% 2
Adapting to my needs 100% 0% 2
Initial assessment of apprentices 100% 0% 1

Apprentice reviews

Excellent (6 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 100% 0%
Ensuring you understand the requirements of your end-point assessment 83% 17%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 100% 0%
Providing accessible training resources 100% 0%
Balancing online learning with classroom-based training to suit your apprenticeship 100% 0%
Taking into account your previous learning 67% 33%
Giving you relevant training that helps you perform your job better 100% 0%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 100% 0%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 100% 0%
Supporting you and your apprenticeship 100% 0%
Resolving any issues you have 100% 0%
Preparing you for success in your future career 100% 0%

Provider overview

The Workpays' Team has over 100 years combined experience of providing high quality employer led apprenticeship training services.

Our delivery cycle ensures we continuously communicate providing regular opportunities for feedback, through observations, one-to-one's and close interaction. We always set a positive example to your apprentices by demonstrating an ambitious vision, having high expectations for achievement and compliance with your expectations.

Our delivery team act as a triangle of support around the employer and the apprentice.

We commit to update staff skills and knowledge, so we can keep ahead of apprenticeship developments and ensuring the programmes we deliver are relevant to your needs and government requirements.

Apprenticeship training course

Customer service practitioner (level 2)

61% achievement rate (out of 40 apprentices)

54% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

WORKPAYS LIMITED’s training options

Head office

Springwell House, Newbold Road, Chesterfield, S41 7PS

  • available At apprentice’s workplace (national)
  • not available Day release
  • not available Block release

Apprenticeship location

Check WORKPAYS LIMITED’s training options for the apprenticeship location.

Contact this provider about this course

Telephone
0800 1979826
Shortlisted

WORKPAYS LIMITED is 1 of 402 training providers for Customer service practitioner (level 2).

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