Training provider

SCCU LTD

Employer reviews

Excellent (34 reviews)

Employer review details

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Communication with employers	68%	32%	31
Reporting on progress of apprentices	62%	38%	21
Getting new apprentices started	70%	30%	20
Initial assessment of apprentices	40%	60%	10
Providing the right training at the right time	67%	33%	9
Improving apprentice skills	62%	38%	8
Adapting to my needs	75%	25%	8
Working with small numbers of apprentices	80%	20%	5
Training facilities	25%	75%	4

Apprentice reviews

Excellent (79 reviews)

Apprentice review details

Communication

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Communicating clearly with you	86%	14%
Ensuring you understand the requirements of your end-point assessment	86%	14%

Organisation

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Organising well-structured training	82%	18%
Providing accessible training resources	90%	10%
Balancing online learning with classroom-based training to suit your apprenticeship	76%	24%
Taking into account your previous learning	87%	13%
Giving you relevant training that helps you perform your job better	82%	18%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	90%	10%

Support

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones	87%	13%
Supporting you and your apprenticeship	89%	11%
Resolving any issues you have	90%	10%
Preparing you for success in your future career	81%	19%

Provider overview

We're a private training provider that supports schools and businesses across the Midlands.

We believe that if we focus on the customer all else will follow. We're constantly developing needs led services. Our dedicated curriculum development team work in partnership with you and industry specialists to develop training that meets your needs.

Our team have been recruited from the industries that we deliver. We employ energetic, passionate people with a creative approach to work. Established 2010, as a group we have a lifetime of experience and knowledge in education and business.

Whether you are looking to recruit apprentices to build your workforce, or professionally develop your existing staff, we can support you through the entire process.

Courses offered

View all 29 courses offered by this provider

Select a course to view locations, training options and contact details.

Business administrator (level 3)

Coaching professional (level 5)

Community activator coach (level 2)

Community sport and health officer (level 3)

Content creator (level 3)

Customer service practitioner (level 2)

Customer service specialist (level 3)

Digital learning designer (level 5)

Early years educator (level 3)

Early years practitioner (level 2)

Event assistant (level 3)

HR support (level 3)

Improvement practitioner (level 4)

Learning and development consultant business partner (level 5)

Learning and development practitioner (level 3)

Learning and skills teacher (level 5)

Marketing executive (level 4)

Marketing manager (level 6)

Multi-channel marketer (level 3)

Operations manager (level 5)

Recruitment consultant (level 3)

Recruitment resourcer (level 2)

Safeguarding support officer (level 3)

Sales executive (level 4)

School business professional (level 4)

Specialist teaching assistant (level 5)

Sports coach (level 4)

Teaching assistant (level 3)

Team leader (level 3)

Apprenticeship training course

Customer service practitioner (level 2)

52% achievement rate (out of 110 apprentices)

54% national achievement rate

Explain achievement rate

The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

Newcastle upon Tyne, Tyne & Wear Remove location

SCCU LTD’s training options

Head office 179.2 miles away

7 Orchard Court, Harry Weston Road, Binley, Coventry, CV3 2TQ

• available At apprentice’s workplace (national)
• not available Day release
• not available Block release

Contact this provider about this course

• Email: jrollings@sccu.uk.com
• Telephone: 02476936969
• Website: https://sccutraining.uk.com/apprenticeships/apprenticeship-programmes/sccu-customer-service-practitioner-l2/

Shortlisted

SCCU LTD is 1 of 402 training providers for Customer service practitioner (level 2) at the apprenticeship location.

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