Skip to main content

We're improving Find apprenticeship training. What do you think of this service? (opens in a new tab)


Training provider

SOUTH GLOUCESTERSHIRE AND STROUD COLLEGE

Employer reviews

Good (99 reviews)

Employer review details
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Communication with employers(selected by 67 employers)

    45%55%
  • Reporting on progress of apprentices(selected by 49 employers)

    33%67%
  • Getting new apprentices started(selected by 36 employers)

    83%17%
  • Improving apprentice skills(selected by 33 employers)

    73%27%
  • Providing the right training at the right time(selected by 30 employers)

    50%50%
  • Working with small numbers of apprentices(selected by 24 employers)

    100%0%
  • Adapting to my needs(selected by 22 employers)

    68%32%
  • Initial assessment of apprentices(selected by 21 employers)

    81%19%
  • Training facilities(selected by 17 employers)

    82%18%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 45% 55% 67
Reporting on progress of apprentices 33% 67% 49
Getting new apprentices started 83% 17% 36
Improving apprentice skills 73% 27% 33
Providing the right training at the right time 50% 50% 30
Working with small numbers of apprentices 100% 0% 24
Adapting to my needs 68% 32% 22
Initial assessment of apprentices 81% 19% 21
Training facilities 82% 18% 17

Apprentice reviews

Good (58 reviews)

Apprentice review details
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Communication

  • Communicating clearly with you

    57%43%
  • Ensuring you understand the requirements of your end-point assessment

    64%36%

Organisation

  • Organising well-structured training

    67%33%
  • Providing accessible training resources

    74%26%
  • Balancing online learning with classroom-based training to suit your apprenticeship

    66%34%
  • Taking into account your previous learning

    50%50%
  • Giving you relevant training that helps you perform your job better

    67%33%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time

    69%31%

Support

  • Helping you learn new skills and develop existing ones

    67%33%
  • Supporting you and your apprenticeship

    79%21%
  • Resolving any issues you have

    83%17%
  • Preparing you for success in your future career

    64%36%
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 57% 43%
Ensuring you understand the requirements of your end-point assessment 64% 36%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 67% 33%
Providing accessible training resources 74% 26%
Balancing online learning with classroom-based training to suit your apprenticeship 66% 34%
Taking into account your previous learning 50% 50%
Giving you relevant training that helps you perform your job better 67% 33%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 69% 31%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 67% 33%
Supporting you and your apprenticeship 79% 21%
Resolving any issues you have 83% 17%
Preparing you for success in your future career 64% 36%

Provider overview

SGS College serves Bristol, South Gloucestershire, Gloucestershire & the surrounding areas from our 6 campuses. SGS Horizon opened in January 2023 and is a dedicated apprenticeship campus providing training to the construction sector.

In our recent Ofsted visit, they stated apprentices were well supported by staff, teachers set high expectations & role model professional behaviours & learners develop positive attitudes towards their learning. Apprentices make sense of their new learning & build confidence in their new knowledge & skills & teachers build apprentices’ skills sequentially to increase the level of accuracy & speed of work. The sub-judgement of Skills through the work we do with stakeholder partnerships & employers was Strong.

Courses offered

View all 38 courses offered by this provider
Apprenticeship training course

Customer service practitioner (level 2)

74% achievement rate (out of 30 apprentices)

54% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

SOUTH GLOUCESTERSHIRE AND STROUD COLLEGE’s training options

Head office

Filton Avenue , Bristol, BS34 7AT

  • not available At apprentice’s workplace
  • available Day release
  • not available Block release

Apprenticeship location

Check SOUTH GLOUCESTERSHIRE AND STROUD COLLEGE’s training options for the apprenticeship location.

    Contact this provider about this course

    Telephone
    0117 909 2234 / 01453 761280
    Shortlisted

    SOUTH GLOUCESTERSHIRE AND STROUD COLLEGE is 1 of 392 training providers for Customer service practitioner (level 2).

    View training providers for this course

    We're improving Find apprenticeship training. What did you think of this service? (opens in a new tab)

    Back to top View shortlist