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Training provider

GREY SEAL ACADEMY LIMITED

Employer reviews

Excellent (71 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 80% 20% 54
Reporting on progress of apprentices 80% 20% 45
Getting new apprentices started 74% 26% 27
Improving apprentice skills 91% 9% 23
Working with small numbers of apprentices 100% 0% 22
Providing the right training at the right time 76% 24% 17
Adapting to my needs 93% 7% 14
Initial assessment of apprentices 62% 38% 8
Training facilities 40% 60% 5

Apprentice reviews

Good (21 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 62% 38%
Ensuring you understand the requirements of your end-point assessment 62% 38%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 48% 52%
Providing accessible training resources 52% 48%
Balancing online learning with classroom-based training to suit your apprenticeship 52% 48%
Taking into account your previous learning 67% 33%
Giving you relevant training that helps you perform your job better 62% 38%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 62% 38%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 71% 29%
Supporting you and your apprenticeship 67% 33%
Resolving any issues you have 62% 38%
Preparing you for success in your future career 57% 43%

Provider overview

Grey Seal Academy is a Matrix accredited organisation that works with all sizes of organisation to provide training. We can help you recruit and train an apprentice as well as train existing staff.

We are an experienced provider of apprenticeships in the workplace, our team has many years of experience and will work hard to adapt programmes to your specific business and staff development needs

We have developed a flexible approach to learning that can easily work with your business functions through individual or group sessions. Using tools such as Skype, face to face, webinars etc. as well as using an online portfolio and quality learning resources

Just ask us for details and we'll be happy to talk through the options.

Apprenticeship training course

Customer service practitioner (level 2)

69% achievement rate (out of 20 apprentices)

54% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

birmingham, west midlands Remove location

GREY SEAL ACADEMY LIMITED’s training options

Head office 35.4 miles away

57 Ashbourne Road, Derby, DE22 3FS

  • available At apprentice’s workplace (national)
  • not available Day release
  • not available Block release

Contact this provider about this course

Telephone
01773829121
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GREY SEAL ACADEMY LIMITED is 1 of 402 training providers for Customer service practitioner (level 2) at the apprenticeship location.

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