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Training provider

DYNAMIC TRAINING UK LIMITED

UKPRN 10031984

Customer service practitioner (level 2)

Training options for this course

This provider offers these training options for this course. Search for a city or postcode to view what options are available in your location and distances from your location to the training options.

Training option Location

At apprentice's workplace

Training at the employer's location.

Training is provided at apprentice’s workplaces across England.

Course achievements and participation

Achievements

70%

of apprentices (7 of 10) completed this course and passed their end-point assessment with this provider in academic year 2023 to 2024. 30% did not pass or left the course before taking the assessment.

63.7% national achievement rate

Participation

23

apprentices have completed this course and taken their end-point assessment with this provider since 2020

Course-level data collected by the Department for Education.

Training provider information

Employer and apprentice reviews for this training provider

Employers

Excellent

average review from 2 employers when asked to rate this provider as 'Excellent', 'Good', 'Poor' or 'Very poor'.

Apprentices

Good

average review from 44 apprentices when asked to rate this provider as 'Excellent', 'Good', 'Poor' or 'Very poor'.

Combined reviews for all courses delivered by this provider in the last full academic year (2023 to 2024). Data collected by Department for Education.
View reviews with feedback from the last 5 years

1 August 2024 to today

These are the most recent reviews for this training provider. We update the main star rating on this page when we have reviews from a full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

No results. Not enough employers have given feedback about this training provider.

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Excellent (22 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Communication

  • Communicating clearly with you(selected by 22 apprentices)

    95%5%
  • Ensuring you understand the requirements of your end-point assessment(selected by 22 apprentices)

    95%5%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Organisation

  • Organising well-structured training(selected by 22 apprentices)

    82%18%
  • Providing accessible training resources(selected by 22 apprentices)

    91%9%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 22 apprentices)

    68%32%
  • Taking into account your previous learning(selected by 22 apprentices)

    82%18%
  • Giving you relevant training that helps you perform your job better(selected by 22 apprentices)

    95%5%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 22 apprentices)

    91%9%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Support

  • Helping you learn new skills and develop existing ones(selected by 22 apprentices)

    91%9%
  • Supporting you and your apprenticeship(selected by 22 apprentices)

    91%9%
  • Resolving any issues you have(selected by 22 apprentices)

    86%14%
  • Preparing you for success in your future career(selected by 22 apprentices)

    91%9%
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 95% 5%
Ensuring you understand the requirements of your end-point assessment 95% 5%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 82% 18%
Providing accessible training resources 91% 9%
Balancing online learning with classroom-based training to suit your apprenticeship 68% 32%
Taking into account your previous learning 82% 18%
Giving you relevant training that helps you perform your job better 95% 5%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 91% 9%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 91% 9%
Supporting you and your apprenticeship 91% 9%
Resolving any issues you have 86% 14%
Preparing you for success in your future career 91% 9%

1 August 2023 to 31 July 2024

These reviews are for all courses delivered by this provider in the last full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (2 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 2 employers)

    100%0%
  • Communication with employers(selected by 2 employers)

    0%100%
  • Getting new apprentices started(selected by 1 employer)

    100%0%
  • Working with small numbers of apprentices(selected by 2 employers)

    100%0%
  • Reporting on progress of apprentices(selected by 1 employer)

    0%100%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 100% 0% 2
Communication with employers 0% 100% 2
Getting new apprentices started 100% 0% 1
Working with small numbers of apprentices 100% 0% 2
Reporting on progress of apprentices 0% 100% 1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (44 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Communication

  • Communicating clearly with you(selected by 44 apprentices)

    77%23%
  • Ensuring you understand the requirements of your end-point assessment(selected by 44 apprentices)

    82%18%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Organisation

  • Organising well-structured training(selected by 44 apprentices)

    84%16%
  • Providing accessible training resources(selected by 44 apprentices)

    80%20%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 44 apprentices)

    82%18%
  • Taking into account your previous learning(selected by 44 apprentices)

    84%16%
  • Giving you relevant training that helps you perform your job better(selected by 44 apprentices)

    84%16%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 44 apprentices)

    86%14%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Support

  • Helping you learn new skills and develop existing ones(selected by 44 apprentices)

    86%14%
  • Supporting you and your apprenticeship(selected by 44 apprentices)

    80%20%
  • Resolving any issues you have(selected by 44 apprentices)

    77%23%
  • Preparing you for success in your future career(selected by 44 apprentices)

    77%23%
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 77% 23%
Ensuring you understand the requirements of your end-point assessment 82% 18%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 84% 16%
Providing accessible training resources 80% 20%
Balancing online learning with classroom-based training to suit your apprenticeship 82% 18%
Taking into account your previous learning 84% 16%
Giving you relevant training that helps you perform your job better 84% 16%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 86% 14%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 86% 14%
Supporting you and your apprenticeship 80% 20%
Resolving any issues you have 77% 23%
Preparing you for success in your future career 77% 23%

1 August 2022 to 31 July 2023

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (6 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 3 employers)

    67%33%
  • Communication with employers(selected by 5 employers)

    20%80%
  • Getting new apprentices started(selected by 3 employers)

    100%0%
  • Improving apprentice skills(selected by 1 employer)

    0%100%
  • Working with small numbers of apprentices(selected by 1 employer)

    100%0%
  • Initial assessment of apprentices(selected by 4 employers)

    100%0%
  • Reporting on progress of apprentices(selected by 4 employers)

    25%75%
  • Adapting to my needs(selected by 1 employer)

    0%100%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 67% 33% 3
Communication with employers 20% 80% 5
Getting new apprentices started 100% 0% 3
Improving apprentice skills 0% 100% 1
Working with small numbers of apprentices 100% 0% 1
Initial assessment of apprentices 100% 0% 4
Reporting on progress of apprentices 25% 75% 4
Adapting to my needs 0% 100% 1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (63 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Communication

  • Communicating clearly with you(selected by 63 apprentices)

    75%25%
  • Ensuring you understand the requirements of your end-point assessment(selected by 63 apprentices)

    78%22%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Organisation

  • Organising well-structured training(selected by 63 apprentices)

    75%25%
  • Providing accessible training resources(selected by 63 apprentices)

    81%19%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 63 apprentices)

    65%35%
  • Taking into account your previous learning(selected by 63 apprentices)

    75%25%
  • Giving you relevant training that helps you perform your job better(selected by 63 apprentices)

    76%24%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 63 apprentices)

    84%16%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Support

  • Helping you learn new skills and develop existing ones(selected by 63 apprentices)

    81%19%
  • Supporting you and your apprenticeship(selected by 63 apprentices)

    79%21%
  • Resolving any issues you have(selected by 63 apprentices)

    75%25%
  • Preparing you for success in your future career(selected by 63 apprentices)

    75%25%
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 75% 25%
Ensuring you understand the requirements of your end-point assessment 78% 22%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 75% 25%
Providing accessible training resources 81% 19%
Balancing online learning with classroom-based training to suit your apprenticeship 65% 35%
Taking into account your previous learning 75% 25%
Giving you relevant training that helps you perform your job better 76% 24%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 84% 16%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 81% 19%
Supporting you and your apprenticeship 79% 21%
Resolving any issues you have 75% 25%
Preparing you for success in your future career 75% 25%

1 August 2021 to 31 July 2022

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (54 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 13 employers)

    77%23%
  • Communication with employers(selected by 41 employers)

    71%29%
  • Getting new apprentices started(selected by 25 employers)

    88%12%
  • Improving apprentice skills(selected by 13 employers)

    54%46%
  • Working with small numbers of apprentices(selected by 22 employers)

    91%9%
  • Initial assessment of apprentices(selected by 15 employers)

    80%20%
  • Reporting on progress of apprentices(selected by 27 employers)

    56%44%
  • Adapting to my needs(selected by 8 employers)

    62%38%
  • Training facilities(selected by 3 employers)

    33%67%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 77% 23% 13
Communication with employers 71% 29% 41
Getting new apprentices started 88% 12% 25
Improving apprentice skills 54% 46% 13
Working with small numbers of apprentices 91% 9% 22
Initial assessment of apprentices 80% 20% 15
Reporting on progress of apprentices 56% 44% 27
Adapting to my needs 62% 38% 8
Training facilities 33% 67% 3

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Poor (9 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Communication

  • Communicating clearly with you(selected by 9 apprentices)

    56%44%
  • Ensuring you understand the requirements of your end-point assessment(selected by 9 apprentices)

    56%44%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Organisation

  • Organising well-structured training(selected by 9 apprentices)

    56%44%
  • Providing accessible training resources(selected by 9 apprentices)

    56%44%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 9 apprentices)

    44%56%
  • Taking into account your previous learning(selected by 9 apprentices)

    78%22%
  • Giving you relevant training that helps you perform your job better(selected by 9 apprentices)

    56%44%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 9 apprentices)

    67%33%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Support

  • Helping you learn new skills and develop existing ones(selected by 9 apprentices)

    56%44%
  • Supporting you and your apprenticeship(selected by 9 apprentices)

    56%44%
  • Resolving any issues you have(selected by 9 apprentices)

    67%33%
  • Preparing you for success in your future career(selected by 9 apprentices)

    44%56%
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 56% 44%
Ensuring you understand the requirements of your end-point assessment 56% 44%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 56% 44%
Providing accessible training resources 56% 44%
Balancing online learning with classroom-based training to suit your apprenticeship 44% 56%
Taking into account your previous learning 78% 22%
Giving you relevant training that helps you perform your job better 56% 44%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 67% 33%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 56% 44%
Supporting you and your apprenticeship 56% 44%
Resolving any issues you have 67% 33%
Preparing you for success in your future career 44% 56%

1 August 2020 to 31 July 2021

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (46 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 7 employers)

    57%43%
  • Communication with employers(selected by 32 employers)

    69%31%
  • Getting new apprentices started(selected by 23 employers)

    83%17%
  • Improving apprentice skills(selected by 16 employers)

    44%56%
  • Working with small numbers of apprentices(selected by 18 employers)

    89%11%
  • Initial assessment of apprentices(selected by 5 employers)

    100%0%
  • Reporting on progress of apprentices(selected by 22 employers)

    27%73%
  • Adapting to my needs(selected by 16 employers)

    94%6%
  • Training facilities(selected by 5 employers)

    80%20%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 57% 43% 7
Communication with employers 69% 31% 32
Getting new apprentices started 83% 17% 23
Improving apprentice skills 44% 56% 16
Working with small numbers of apprentices 89% 11% 18
Initial assessment of apprentices 100% 0% 5
Reporting on progress of apprentices 27% 73% 22
Adapting to my needs 94% 6% 16
Training facilities 80% 20% 5

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2020 to today

These reviews are for all courses delivered by this provider in the last 5 academic years.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (108 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 25 employers)

    72%28%
  • Communication with employers(selected by 80 employers)

    65%35%
  • Getting new apprentices started(selected by 52 employers)

    87%13%
  • Improving apprentice skills(selected by 30 employers)

    47%53%
  • Working with small numbers of apprentices(selected by 43 employers)

    91%9%
  • Initial assessment of apprentices(selected by 24 employers)

    88%12%
  • Reporting on progress of apprentices(selected by 54 employers)

    41%59%
  • Adapting to my needs(selected by 25 employers)

    80%20%
  • Training facilities(selected by 8 employers)

    62%38%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 72% 28% 25
Communication with employers 65% 35% 80
Getting new apprentices started 87% 13% 52
Improving apprentice skills 47% 53% 30
Working with small numbers of apprentices 91% 9% 43
Initial assessment of apprentices 88% 12% 24
Reporting on progress of apprentices 41% 59% 54
Adapting to my needs 80% 20% 25
Training facilities 62% 38% 8

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (138 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Communication

  • Communicating clearly with you(selected by 138 apprentices)

    78%22%
  • Ensuring you understand the requirements of your end-point assessment(selected by 138 apprentices)

    80%20%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Organisation

  • Organising well-structured training(selected by 138 apprentices)

    78%22%
  • Providing accessible training resources(selected by 138 apprentices)

    80%20%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 138 apprentices)

    70%30%
  • Taking into account your previous learning(selected by 138 apprentices)

    79%21%
  • Giving you relevant training that helps you perform your job better(selected by 138 apprentices)

    80%20%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 138 apprentices)

    85%15%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Support

  • Helping you learn new skills and develop existing ones(selected by 138 apprentices)

    83%17%
  • Supporting you and your apprenticeship(selected by 138 apprentices)

    80%20%
  • Resolving any issues you have(selected by 138 apprentices)

    77%23%
  • Preparing you for success in your future career(selected by 138 apprentices)

    76%24%
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 78% 22%
Ensuring you understand the requirements of your end-point assessment 80% 20%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 78% 22%
Providing accessible training resources 80% 20%
Balancing online learning with classroom-based training to suit your apprenticeship 70% 30%
Taking into account your previous learning 79% 21%
Giving you relevant training that helps you perform your job better 80% 20%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 85% 15%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 83% 17%
Supporting you and your apprenticeship 80% 20%
Resolving any issues you have 77% 23%
Preparing you for success in your future career 76% 24%

Contact this training provider

Registered address
173 York Road, Hartlepool, TS26 9EQ
Telephone
02086077850

Training provider overview and courses delivered

View 12 courses delivered by this training provider

Dynamic Training is an apprenticeship and bespoke training specialist. We work with a diverse customer base across a variety of sectors. We have grown from strength to strength through recommendations and our reputation for providing high quality training, by an enthusiastic and committed team, offering tailored training solutions. We are Matrix accredited. We are a Health Education England preferred provider and an endorsed provider for Skills for Care.

For general information about this provider, such as the total participation and achievement rate for all courses they deliver, view our provider details page for DYNAMIC TRAINING UK LIMITED .

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Shortlisted

DYNAMIC TRAINING UK LIMITED is 1 of 383 training providers for Customer service practitioner (level 2).

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