Training provider

1ST2 ACHIEVE TRAINING LIMITED

Employer reviews

Excellent (11 reviews)

Employer review details

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Initial assessment of apprentices	71%	29%	7
Communication with employers	67%	33%	6
Getting new apprentices started	83%	17%	6
Providing the right training at the right time	80%	20%	5
Reporting on progress of apprentices	80%	20%	5
Working with small numbers of apprentices	100%	0%	3
Improving apprentice skills	100%	0%	2
Training facilities	0%	100%	1

Apprentice reviews

Good (5 reviews)

Apprentice review details

Communication

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Communicating clearly with you	60%	40%
Ensuring you understand the requirements of your end-point assessment	80%	20%

Organisation

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Organising well-structured training	80%	20%
Providing accessible training resources	80%	20%
Balancing online learning with classroom-based training to suit your apprenticeship	60%	40%
Taking into account your previous learning	100%	0%
Giving you relevant training that helps you perform your job better	80%	20%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	100%	0%

Support

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones	80%	20%
Supporting you and your apprenticeship	80%	20%
Resolving any issues you have	80%	20%
Preparing you for success in your future career	80%	20%

Provider overview

1st2 Achieve Training Ltd, based in the north-west of England, began in 2009 and since then has gone from strength to strength offering a range of sector-specific apprenticeships and training solutions across the U.K., specialising in:

• Leadership & Management
• Customer Service
• Business Administration

We work with employers to provide comprehensive and tailor-made training packages to up-skill new and existing team members, which increases productivity and profitability providing your company with a competitive edge over your rivals.

Our commitment to supporting employers and apprentices by adding value to their training and development needs has been recognised with a matrix standard accreditation (2019).

Courses offered

View all 7 courses offered by this provider

Select a course to view locations, training options and contact details.

Business administrator (level 3)

Customer service practitioner (level 2)

Customer service specialist (level 3)

Digital marketer (level 3)

Multi-channel marketer (level 3)

Operations manager (level 5)

Team leader (level 3)

Apprenticeship training course

Customer service practitioner (level 2)

52% achievement rate (out of 30 apprentices)

54% national achievement rate

Explain achievement rate

The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

Newcastle upon Tyne, Tyne & Wear Remove location

This training provider does not offer Customer service practitioner (level 2) at the apprenticeship location.

There are 402 training providers for Customer service practitioner (level 2) at the apprenticeship location.

Contact this provider about this course

• Email: info@1st2achieve.com
• Telephone: 01695 557705
• Website: https://1st2achieve.com/services/customer-service-practitioner-level-2/

Shortlisted

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