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Training provider

SKILLS EDGE TRAINING LTD

Employer reviews

Excellent (53 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 67% 33% 36
Providing the right training at the right time 86% 14% 35
Improving apprentice skills 89% 11% 28
Reporting on progress of apprentices 75% 25% 28
Getting new apprentices started 85% 15% 26
Adapting to my needs 30% 70% 10
Working with small numbers of apprentices 62% 38% 8
Training facilities 62% 38% 8
Initial assessment of apprentices 100% 0% 6

Apprentice reviews

Good (44 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 64% 36%
Ensuring you understand the requirements of your end-point assessment 73% 27%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 73% 27%
Providing accessible training resources 80% 20%
Balancing online learning with classroom-based training to suit your apprenticeship 59% 41%
Taking into account your previous learning 64% 36%
Giving you relevant training that helps you perform your job better 59% 41%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 70% 30%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 75% 25%
Supporting you and your apprenticeship 77% 23%
Resolving any issues you have 73% 27%
Preparing you for success in your future career 68% 32%

Provider overview

Skills Edge Training is a national training provider specialising in Financial Services, Insurance, Business and Management. We are proud to have been recognised by the Chartered Insurance Institute as a CII Aspire apprenticeships Provider for proven expertise of delivering the best training for apprenticeship standards. We are an Ofsted Grade 2 Training Provider, and we pride ourselves on being at the forefront of online delivery that inspires innovation, curiosity, and professional growth through learning. Skills Edge has supported thousands of apprentices to up-skill and find work. All our trainers bring extensive industry knowledge and insights to add real work context and structure to your training.

Apprenticeship training course

Customer service practitioner (level 2)

39% achievement rate (out of 270 apprentices)

54% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

Salford, Greater Manchester Remove location

SKILLS EDGE TRAINING LTD’s training options

Head office 161.8 miles away

C/O Murrells Limited, 69-75 Thorpe Road, Norwich, NR1 1UA

  • available At apprentice’s workplace (national)
  • available Day release: 161.3 miles away
  • not available Block release

Day release address

No. 8 Thorpe Road, Norwich, Norfolk, NR1 1RY

Contact this provider about this course

Telephone
03333583559
Shortlisted

SKILLS EDGE TRAINING LTD is 1 of 402 training providers for Customer service practitioner (level 2) at the apprenticeship location.

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