Training provider

Nova Training

Employer reviews

Good (34 reviews)

Employer review details

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Communication with employers	38%	62%	24
Getting new apprentices started	85%	15%	20
Reporting on progress of apprentices	61%	39%	18
Improving apprentice skills	83%	17%	12
Providing the right training at the right time	64%	36%	11
Adapting to my needs	64%	36%	11
Initial assessment of apprentices	78%	22%	9
Working with small numbers of apprentices	67%	33%	3

Apprentice reviews

Good (28 reviews)

Apprentice review details

Communication

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Communicating clearly with you	68%	32%
Ensuring you understand the requirements of your end-point assessment	82%	18%

Organisation

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Organising well-structured training	68%	32%
Providing accessible training resources	71%	29%
Balancing online learning with classroom-based training to suit your apprenticeship	64%	36%
Taking into account your previous learning	64%	36%
Giving you relevant training that helps you perform your job better	61%	39%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	75%	25%

Support

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones	79%	21%
Supporting you and your apprenticeship	79%	21%
Resolving any issues you have	71%	29%
Preparing you for success in your future career	71%	29%

Provider overview

Nova Training is an Ofsted-accredited Good Provider offering training to various industries across the country. With over 30 years of experience in education and 13 locations, we are well-equipped to deliver apprenticeship provisions throughout the country.

We offer an extensive portfolio of qualifications from level 2 to level 5, available to new apprentices and current employees.

Our apprenticeship programme specialises in the following fields: production and warehouse, management & coaching, business, customer service, retail, education including early years and a wide range of apprenticeship standards in the automotive industry.

Courses offered

View all 18 courses offered by this provider

Select a course to view locations, training options and contact details.

Business administrator (level 3)

Customer service practitioner (level 2)

Early years educator (level 3)

Early years practitioner (level 2)

Heavy vehicle service and maintenance technician (level 3)

Improvement technician (level 3)

Lean manufacturing operative (level 2)

Learning and skills assessor (level 3)

Learning and skills teacher (level 5)

Motor vehicle service and maintenance technician - light vehicle (level 3)

Operations manager (level 5)

Retailer (level 2)

Supply chain practitioner (fast-moving consumer goods (FMCG)) (level 3)

Supply chain warehouse operative (level 2)

Teaching assistant (level 3)

Team leader (level 3)

Trade supplier (level 2)

Transport and warehouse operations supervisor (level 3)

Apprenticeship training course

Customer service practitioner (level 2)

60% achievement rate (out of 70 apprentices)

54% national achievement rate

Explain achievement rate

The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

birmingham, west midlands Remove location

Nova Training’s training options

Head office 10.8 miles away

3 Lower Lichfield Street, Willenhall, WV13 1PX

• available At apprentice’s workplace
• available Day release: 3.1 miles away
• not available Block release

Day release address

163A Station Road, Stechford, Birmingham, West Midlands, B33 8BA

Contact this provider about this course

• Email: info@novatraining.co.uk
• Telephone: 01902716100
• Website: https://novatraining.co.uk/employers/apprenticeships

Shortlisted

Nova Training is 1 of 402 training providers for Customer service practitioner (level 2) at the apprenticeship location.

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