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Training provider

Nova Training

Employer reviews

Good (59 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 62% 38% 48
Getting new apprentices started 88% 12% 33
Reporting on progress of apprentices 53% 47% 30
Providing the right training at the right time 65% 35% 17
Improving apprentice skills 82% 18% 17
Initial assessment of apprentices 76% 24% 17
Adapting to my needs 71% 29% 17
Working with small numbers of apprentices 67% 33% 6
Training facilities 67% 33% 3

Apprentice reviews

Not yet reviewed

Provider overview

In July 2016 Nova were awarded outstanding grades in all areas by Ofsted. We have 29 sites throughout the West Midlands and East of England and have been delivering education and apprenticeships for over 25 years. We offer a wide variety of courses and apprenticeships. Our achievement rates for apprenticeships are significantly above national averages. In 2015/16 we achieved 83% against the national average of 67% according to data provided by the SFA. We are able to offer e-learning and e-portfolio platforms to our Apprentices and employers. We support and participate in apprenticeship competitions with repeated recent success at Worldskills UK qualifying heats when in November 2016 one of our apprentices competed for a place in the UK national squad in motor vehicle paint refinishing.

Apprenticeship training course

Customer service practitioner (level 2)

80% pass rate (out of 250 apprentices)

66% national average pass rate

Explain pass rate
The percentage of apprentices who successfully passed a similar apprenticeship with this training provider in the 2018 to 2019 academic year.

Nova Training’s training options

Head office

3, Lower Lichfield Street, Willenhall, WV13 1PX

  • available At apprentice’s workplace
  • available Day release
  • not available Block release

Apprenticeship location

Check Nova Training’s training options for the apprenticeship location.

Contact this provider about this course

Telephone
01902716100
Shortlisted

Nova Training is 1 of 448 training providers for Customer service practitioner (level 2).

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