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Training provider

FOCUS TRAINING (SW) LIMITED

Employer reviews

Excellent (55 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 81% 19% 36
Reporting on progress of apprentices 55% 45% 33
Getting new apprentices started 92% 8% 26
Providing the right training at the right time 77% 23% 22
Training facilities 95% 5% 19
Improving apprentice skills 82% 18% 17
Working with small numbers of apprentices 80% 20% 10
Initial assessment of apprentices 56% 44% 9
Adapting to my needs 86% 14% 7

Apprentice reviews

Excellent (25 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 92% 8%
Ensuring you understand the requirements of your end-point assessment 96% 4%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 96% 4%
Providing accessible training resources 96% 4%
Balancing online learning with classroom-based training to suit your apprenticeship 92% 8%
Taking into account your previous learning 88% 12%
Giving you relevant training that helps you perform your job better 96% 4%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 100% 0%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 100% 0%
Supporting you and your apprenticeship 96% 4%
Resolving any issues you have 92% 8%
Preparing you for success in your future career 100% 0%

Provider overview

Focus Training (SW) Ltd Operates throughout the South West delivering quality training to anyone wishing to improve their skills, qualifications and future career prospects.

Apprenticeship training course

Customer service practitioner (level 2)

68% achievement rate (out of 50 apprentices)

54% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

FOCUS TRAINING (SW) LIMITED’s training options

Head office

Yeoford Way, Marsh Barton Trading Estate, Exeter, EX2 8LB

  • not available At apprentice’s workplace
  • available Day release
  • not available Block release

Apprenticeship location

Check FOCUS TRAINING (SW) LIMITED’s training options for the apprenticeship location.

Contact this provider about this course

Telephone
01752 348980
Shortlisted

FOCUS TRAINING (SW) LIMITED is 1 of 407 training providers for Customer service practitioner (level 2).

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