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Training provider

DAWN HODGE ASSOCIATES LIMITED

Employer reviews

Excellent (54 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 74% 26% 47
Reporting on progress of apprentices 68% 32% 31
Getting new apprentices started 92% 8% 26
Adapting to my needs 53% 47% 19
Providing the right training at the right time 81% 19% 16
Working with small numbers of apprentices 92% 8% 13
Improving apprentice skills 67% 33% 12
Initial assessment of apprentices 70% 30% 10
Training facilities 25% 75% 4

Apprentice reviews

Good (88 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 74% 26%
Ensuring you understand the requirements of your end-point assessment 77% 23%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 76% 24%
Providing accessible training resources 80% 20%
Balancing online learning with classroom-based training to suit your apprenticeship 69% 31%
Taking into account your previous learning 72% 28%
Giving you relevant training that helps you perform your job better 76% 24%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 76% 24%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 76% 24%
Supporting you and your apprenticeship 77% 23%
Resolving any issues you have 72% 28%
Preparing you for success in your future career 74% 26%

Provider overview

We have been providing training since 1994. Our specialist area is Health and Social Care for both adults and children. Our staff are qualified, experienced and enthusiastic about providing you with the right solutions to match your needs.

Apprenticeship training course

Customer service practitioner (level 2)

76% achievement rate (out of 20 apprentices)

54% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

Stafford, Staffordshire Remove location

DAWN HODGE ASSOCIATES LIMITED’s training options

Head office 52.1 miles away

Metropolitan House, 3 Darkes Lane, Potters Bar, CH64 3RU

  • available At apprentice’s workplace
  • not available Day release
  • not available Block release

Contact this provider about this course

Telephone
01513366900
Shortlisted

DAWN HODGE ASSOCIATES LIMITED is 1 of 402 training providers for Customer service practitioner (level 2) at the apprenticeship location.

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