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Training provider

CALEX UK LTD

Employer reviews

Excellent (42 reviews)

Employer review details
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Communication with employers(selected by 32 employers)

    94%6%
  • Getting new apprentices started(selected by 20 employers)

    90%10%
  • Providing the right training at the right time(selected by 14 employers)

    93%7%
  • Initial assessment of apprentices(selected by 14 employers)

    86%14%
  • Reporting on progress of apprentices(selected by 13 employers)

    54%46%
  • Improving apprentice skills(selected by 8 employers)

    75%25%
  • Adapting to my needs(selected by 7 employers)

    100%0%
  • Training facilities(selected by 4 employers)

    100%0%
  • Working with small numbers of apprentices(selected by 3 employers)

    100%0%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 94% 6% 32
Getting new apprentices started 90% 10% 20
Providing the right training at the right time 93% 7% 14
Initial assessment of apprentices 86% 14% 14
Reporting on progress of apprentices 54% 46% 13
Improving apprentice skills 75% 25% 8
Adapting to my needs 100% 0% 7
Training facilities 100% 0% 4
Working with small numbers of apprentices 100% 0% 3

Apprentice reviews

Excellent (48 reviews)

Apprentice review details
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Communication

  • Communicating clearly with you

    81%19%
  • Ensuring you understand the requirements of your end-point assessment

    92%8%

Organisation

  • Organising well-structured training

    90%10%
  • Providing accessible training resources

    96%4%
  • Balancing online learning with classroom-based training to suit your apprenticeship

    92%8%
  • Taking into account your previous learning

    88%12%
  • Giving you relevant training that helps you perform your job better

    94%6%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time

    92%8%

Support

  • Helping you learn new skills and develop existing ones

    94%6%
  • Supporting you and your apprenticeship

    92%8%
  • Resolving any issues you have

    90%10%
  • Preparing you for success in your future career

    100%0%
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 81% 19%
Ensuring you understand the requirements of your end-point assessment 92% 8%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 90% 10%
Providing accessible training resources 96% 4%
Balancing online learning with classroom-based training to suit your apprenticeship 92% 8%
Taking into account your previous learning 88% 12%
Giving you relevant training that helps you perform your job better 94% 6%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 92% 8%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 94% 6%
Supporting you and your apprenticeship 92% 8%
Resolving any issues you have 90% 10%
Preparing you for success in your future career 100% 0%

Provider overview

Calex primary focus is to design, deliver, consult and manage innovative learning programmes and apprenticeships within the retail automotive sector in the UK and overseas. Calex consist of approximately 150 staff. Most staff are based at our clients training facilities across the UK and overseas. We also have a team developing new materials and business development. Calex believe in use of technology to help deliver today's training needs. Many of our programmes now incorporate the use of Virtual Delivery platforms, learning apps and remote assessment to suit the business needs. Our philosophy is to be internationally renowned for exceptional learning experiences improving skills to enhance customer satisfaction and profitability.

Apprenticeship training course

Customer service practitioner (level 2)

34% achievement rate (out of 50 apprentices)

54% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

Salford, Greater Manchester Remove location

CALEX UK LTD’s training options

Head office 132.8 miles away

21 The Quadrant, Barton Lane, Abingdon, OX14 3YS

  • not available At apprentice’s workplace
  • not available Day release
  • available Block release: 82.7 miles away

Block release address

280 Humber Road, Coventry, CV3 1BH

Contact this provider about this course

Telephone
01235553296
Shortlisted

CALEX UK LTD is 1 of 401 training providers for Customer service practitioner (level 2) at the apprenticeship location.

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