Training provider

CALEX UK LTD

Employer reviews

Excellent (42 reviews)

Employer review details

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Communication with employers	94%	6%	32
Getting new apprentices started	90%	10%	20
Providing the right training at the right time	93%	7%	14
Initial assessment of apprentices	86%	14%	14
Reporting on progress of apprentices	54%	46%	13
Improving apprentice skills	75%	25%	8
Adapting to my needs	100%	0%	7
Training facilities	100%	0%	4
Working with small numbers of apprentices	100%	0%	3

Apprentice reviews

Excellent (40 reviews)

Apprentice review details

Communication

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Communicating clearly with you	82%	18%
Ensuring you understand the requirements of your end-point assessment	90%	10%

Organisation

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Organising well-structured training	90%	10%
Providing accessible training resources	95%	5%
Balancing online learning with classroom-based training to suit your apprenticeship	90%	10%
Taking into account your previous learning	88%	12%
Giving you relevant training that helps you perform your job better	95%	5%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	92%	8%

Support

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones	92%	8%
Supporting you and your apprenticeship	90%	10%
Resolving any issues you have	90%	10%
Preparing you for success in your future career	100%	0%

Provider overview

Calex primary focus is to design, deliver, consult and manage innovative learning programmes and apprenticeships within the retail automotive sector in the UK and overseas. Calex consist of approximately 150 staff. Most staff are based at our clients training facilities across the UK and overseas. We also have a team developing new materials and business development. Calex believe in use of technology to help deliver today's training needs. Many of our programmes now incorporate the use of Virtual Delivery platforms, learning apps and remote assessment to suit the business needs. Our philosophy is to be internationally renowned for exceptional learning experiences improving skills to enhance customer satisfaction and profitability.

Courses offered

View all 9 courses offered by this provider

Select a course to view locations, training options and contact details.

Accident repair technician (level 3)

Autocare technician (level 2)

Business administrator (level 3)

Customer service practitioner (level 2)

Motor vehicle service and maintenance technician - light vehicle (level 3)

Supply chain warehouse operative (level 2)

Vehicle damage mechanical, electrical and trim (MET) technician (level 3)

Vehicle damage paint technician (level 3)

Vehicle damage panel technician (level 3)

Apprenticeship training course

Customer service practitioner (level 2)

34% achievement rate (out of 50 apprentices)

54% national achievement rate

Explain achievement rate

The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

birmingham, west midlands Remove location

CALEX UK LTD’s training options

Head office 61 miles away

21 The Quadrant, Barton Lane, Abingdon, OX14 3YS

• not available At apprentice’s workplace
• not available Day release
• available Block release: 17.4 miles away

Block release address

280 Humber Road, Coventry, CV3 1BH

Contact this provider about this course

• Email: apprecruit@calexuk.com
• Telephone: 01235553296
• Website: http://www.calexuk.com

Shortlisted

CALEX UK LTD is 1 of 402 training providers for Customer service practitioner (level 2) at the apprenticeship location.

View training providers

We're improving Find apprenticeship training. What did you think of this service? (opens in a new tab)