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Training provider

IMPACT FUTURES TRAINING LIMITED

Employer reviews

Good (195 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 70% 30% 155
Reporting on progress of apprentices 55% 45% 111
Getting new apprentices started 87% 13% 82
Adapting to my needs 83% 17% 53
Providing the right training at the right time 76% 24% 50
Improving apprentice skills 85% 15% 39
Working with small numbers of apprentices 94% 6% 36
Initial assessment of apprentices 58% 42% 36
Training facilities 44% 56% 9

Apprentice reviews

Good (407 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 67% 33%
Ensuring you understand the requirements of your end-point assessment 71% 29%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 66% 34%
Providing accessible training resources 73% 27%
Balancing online learning with classroom-based training to suit your apprenticeship 63% 37%
Taking into account your previous learning 72% 28%
Giving you relevant training that helps you perform your job better 72% 28%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 75% 25%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 74% 26%
Supporting you and your apprenticeship 71% 29%
Resolving any issues you have 69% 31%
Preparing you for success in your future career 71% 29%

Provider overview

Impact Futures is a national apprenticeship provider and we have been successfully delivering apprenticeships since 1995. Our service specialisms include Leadership and Management, Healthcare, Adult Care, IT and Digital, and Business Services. We work closely with employers across the country by offering bespoke apprenticeship programmes, upskilling their current staff and ultimately, future-proofing their workforces. We operate alongside our sister company, The Childcare Company.

Apprenticeship training course

Customer service practitioner (level 2)

38% achievement rate (out of 30 apprentices)

54% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

birmingham, west midlands Remove location

IMPACT FUTURES TRAINING LIMITED’s training options

Head office 86.1 miles away

Office 219, The Porter Building, 2nd Floor, Brunel Way, Slough, SL1 1FQ

  • available At apprentice’s workplace (national)
  • not available Day release
  • not available Block release

Contact this provider about this course

Telephone
01753596004
Shortlisted

IMPACT FUTURES TRAINING LIMITED is 1 of 402 training providers for Customer service practitioner (level 2) at the apprenticeship location.

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