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Find apprenticeship training for your apprentice

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  3. Customer service practitioner (level 2)
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Training provider

HIT TRAINING LTD

Employer reviews

Excellent (525 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 63% 37% 386
Reporting on progress of apprentices 37% 63% 291
Getting new apprentices started 83% 17% 271
Providing the right training at the right time 88% 12% 181
Improving apprentice skills 84% 16% 152
Working with small numbers of apprentices 93% 7% 140
Adapting to my needs 80% 20% 131
Initial assessment of apprentices 81% 19% 124
Training facilities 54% 46% 48

Apprentice reviews

Excellent (721 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 87% 13%
Ensuring you understand the requirements of your end-point assessment 89% 11%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 88% 12%
Providing accessible training resources 91% 9%
Balancing online learning with classroom-based training to suit your apprenticeship 83% 17%
Taking into account your previous learning 88% 12%
Giving you relevant training that helps you perform your job better 89% 11%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 86% 14%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 90% 10%
Supporting you and your apprenticeship 88% 12%
Resolving any issues you have 88% 12%
Preparing you for success in your future career 87% 13%

Provider overview

HIT Training Ltd is a national provider of apprenticeships and vocational training. Across our three specialist divisions, our trusted team of expert tutors deliver professional training from levels 2 to 7.

Our three divisions include:

HIT Training, a leading provider in hospitality and catering.

Connect2Care, experts in adult care, healthcare, early years and funeral services.

Executive Development Network, specialists in management and leadership.

We have a proven track record in quality people-led training helping frontline staff, managers, leaders and business owners reach their full potential.

Our teams provide personalised support to apprentices through their learning journey with expert advice, creativity and passion.

Courses offered

View all 36 courses offered by this provider

Select a course to view locations, training options and contact details.

Adult care worker (level 2)
Brewer (level 4)
Business administrator (level 3)
Chef de partie (level 3)
Cleaning hygiene operative (level 2)
Coaching professional (level 5)
Commis chef (level 2)
Customer service practitioner (level 2)
Customer service specialist (level 3)
Early years educator (level 3)
Early years lead practitioner (level 5)
Early years practitioner (level 2)
Event assistant (level 3)
Facilities management supervisor (level 3)
Funeral director (level 3)
Funeral team member (level 2)
Hospitality manager (level 4)
Hospitality supervisor (level 3)
Hospitality team member (level 2)
Lead adult care worker (level 3)
Lead practitioner in adult care (level 4)
Leader in adult care (level 5)
Learning and development practitioner (level 3)
Learning and skills assessor (level 3)
Learning and skills mentor (level 4)
Learning and skills teacher (level 5)
Operations manager (level 5)
Pastry chef (level 3)
Production chef (level 2)
Retail manager (level 4)
Retail team leader (level 3)
Retailer (level 2)
Sales executive (level 4)
Senior culinary chef (level 4)
Senior production chef (level 3)
Team leader (level 3)
Apprenticeship training course

Customer service practitioner (level 2)

49% achievement rate (out of 60 apprentices)

54% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

HIT TRAINING LTD’s training options

Head office

Suite F4, Blue Sky Business Centre, 25 Cecil Pashley Way, Shoreham-By-Sea, BN43 5FF

  • available At apprentice’s workplace (national)
  • not available Day release
  • not available Block release

Apprenticeship location

Check HIT TRAINING LTD’s training options for the apprenticeship location.

Contact this provider about this course

Email
info@hittraining.co.uk
Telephone
08000935892
Website
https://hittraining.co.uk/apprenticeship/customer-service-practitioner-apprenticeship/
Shortlisted

HIT TRAINING LTD is 1 of 402 training providers for Customer service practitioner (level 2).

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