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Training provider

P.T.P. TRAINING LIMITED

Employer reviews

Excellent (118 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 70% 30% 93
Reporting on progress of apprentices 45% 55% 60
Getting new apprentices started 82% 18% 55
Providing the right training at the right time 77% 23% 44
Improving apprentice skills 78% 22% 32
Initial assessment of apprentices 84% 16% 31
Adapting to my needs 70% 30% 30
Working with small numbers of apprentices 96% 4% 26
Training facilities 73% 27% 15

Apprentice reviews

Good (127 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 75% 25%
Ensuring you understand the requirements of your end-point assessment 75% 25%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 75% 25%
Providing accessible training resources 83% 17%
Balancing online learning with classroom-based training to suit your apprenticeship 72% 28%
Taking into account your previous learning 80% 20%
Giving you relevant training that helps you perform your job better 83% 17%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 84% 16%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 80% 20%
Supporting you and your apprenticeship 79% 21%
Resolving any issues you have 77% 23%
Preparing you for success in your future career 80% 20%

Provider overview

Performance Through People are one of the leading providers in the West Midlands Region, delivering high quality training for over 30 years in support of employers, individuals, and communities. We were graded Good in our Feb 2023 Ofsted inspection, with Outstanding for Behaviours & Attitudes. We deliver apprenticeship standards across a range of occupational areas, including Accountancy, Business Administration, Customer Service, Dental Nursing, Early Years Care, Engineering, Health and Social Care, Leadership & Management, Project Management, Retail, Teaching Assistant, and Warehousing and Logistics. Our Search and Select service can take care of advertising, shortlisting and setting up interviews for apprenticeship vacancies at no cost.

Courses offered

View all 48 courses offered by this provider

Select a course to view locations, training options and contact details.

Accountancy or taxation professional (level 7)
Accounts or finance assistant (level 2)
Adult care worker (level 2)
Assistant accountant (level 3)
Associate project manager (level 4)
Business administrator (level 3)
Children, young people and families manager (level 5)
Children, young people and families practitioner (level 4)
Coaching professional (level 5)
Content creator (level 3)
Customer service practitioner (level 2)
Customer service specialist (level 3)
Dental nurse (integrated) (level 3)
Dental practice manager (level 4)
Early years educator (level 3)
Early years lead practitioner (level 5)
Early years practitioner (level 2)
Employability practitioner (level 4)
Engineering operative (level 2)
Engineering technician (level 3)
Express delivery operative (level 2)
Healthcare support worker (level 2)
Hospitality manager (level 4)
Hospitality supervisor (level 3)
Hospitality team member (level 2)
HR support (level 3)
Lead adult care worker (level 3)
Lead practitioner in adult care (level 4)
Leader in adult care (level 5)
Lean manufacturing operative (level 2)
Learning and development practitioner (level 3)
Learning mentor (level 3)
Maintenance and operations engineering technician (level 3)
Operations manager (level 5)
Plate welder (level 3)
Professional accounting or taxation technician (level 4)
Regulatory compliance officer (level 4)
Retail manager (level 4)
Retail team leader (level 3)
Retailer (level 2)
Sales executive (level 4)
Supply chain operator (level 2)
Supply chain warehouse operative (level 2)
Teaching assistant (level 3)
Team leader (level 3)
Trade supplier (level 2)
Travel consultant (level 3)
Welder (level 2)
Apprenticeship training course

Customer service practitioner (level 2)

67% achievement rate (out of 50 apprentices)

54% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

Salford, Greater Manchester Remove location

P.T.P. TRAINING LIMITED’s training options

Head office 63.9 miles away

Essex Terrace, Intown, Walsall, WS1 1SQ

  • available At apprentice’s workplace
  • available Day release: 56 miles away
  • available Block release: 56 miles away

Day and block release address

Ridings Park, Eastern Way, Hawks Green,, Cannock, Staffordshire, WS11 7FH

Contact this provider about this course

Telephone
03332408302
Shortlisted

P.T.P. TRAINING LIMITED is 1 of 402 training providers for Customer service practitioner (level 2) at the apprenticeship location.

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