Training provider

Train'd Up

Employer reviews

Excellent (34 reviews)

Employer review details

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Communication with employers	100%	0%	29
Reporting on progress of apprentices	90%	10%	20
Getting new apprentices started	94%	6%	18
Providing the right training at the right time	91%	9%	11
Adapting to my needs	88%	12%	8
Initial assessment of apprentices	100%	0%	7
Improving apprentice skills	100%	0%	4
Training facilities	50%	50%	4
Working with small numbers of apprentices	100%	0%	3

Apprentice reviews

Good (129 reviews)

Apprentice review details

Communication

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Communicating clearly with you	82%	18%
Ensuring you understand the requirements of your end-point assessment	79%	21%

Organisation

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Organising well-structured training	78%	22%
Providing accessible training resources	76%	24%
Balancing online learning with classroom-based training to suit your apprenticeship	72%	28%
Taking into account your previous learning	73%	27%
Giving you relevant training that helps you perform your job better	67%	33%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	71%	29%

Support

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones	73%	27%
Supporting you and your apprenticeship	81%	19%
Resolving any issues you have	84%	16%
Preparing you for success in your future career	71%	29%

Provider overview

Train'd Up are a leading apprenticeship training provider, supporting Engineering (various), Manufacturing and Rail sectors. Nationwide delivery service available.

Train'd Up support levy paying employers, offering a FREE organisational needs analysis, FREE Apprenticeship recruitment service and provide every employer with a dedicated 'Account Manager'.

Train'd Up provide a '24 7' delivery service, meeting the needs of all shift patterns.

Graded 'GOOD' by OfSTED in November 2018.

Courses offered

View all 24 courses offered by this provider

Select a course to view locations, training options and contact details.

Business administrator (level 3)

Customer service practitioner (level 2)

Customer service specialist (level 3)

Data technician (level 3)

Engineering design and draughtsperson (level 3)

Engineering fitter (level 3)

Engineering manufacturing technician (level 4)

Engineering operative (level 2)

Engineering technician (level 3)

IT solutions technician (level 3)

Lead engineering maintenance technician (level 4)

Maintenance and operations engineering technician (level 3)

Metal fabricator (level 3)

Passenger transport operative (level 2)

Project controls technician (level 3)

Rail engineering operative (level 2)

Rail engineering technician (level 3)

Safety, health and environment technician (level 3)

Science industry maintenance technician (level 3)

Science manufacturing technician 2014 (level 3)

Science manufacturing technician 2023 (level 3)

Train driver (level 3)

Transport scheduler (level 3)

Utilities engineering technician (level 3)

Apprenticeship training course

Customer service practitioner (level 2)

56% achievement rate (out of 20 apprentices)

54% national achievement rate

Explain achievement rate

The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

Newcastle upon Tyne, Tyne & Wear Remove location

Train'd Up’s training options

Head office 121.1 miles away

Old Manor House, 129 Henderson Street, Bridge Of Allan, FK9 4RQ

• available At apprentice’s workplace (national)
• not available Day release
• not available Block release

Contact this provider about this course

• Email: apprenticeships@traindup.org
• Telephone: 07432 522024 or 0330 058 8300
• Website: https://www.traindup.org/apprenticeship-information-for-employers

Shortlisted

Train'd Up is 1 of 402 training providers for Customer service practitioner (level 2) at the apprenticeship location.

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