Training provider

SANDWELL AND WEST BIRMINGHAM HOSPITALS NATIONAL HEALTH SERVICE TRUST

Employer reviews

Excellent (5 reviews)

Employer review details

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Communication with employers	75%	25%	4
Reporting on progress of apprentices	100%	0%	4
Initial assessment of apprentices	100%	0%	3
Improving apprentice skills	100%	0%	2
Providing the right training at the right time	100%	0%	1
Getting new apprentices started	100%	0%	1
Adapting to my needs	100%	0%	1

Apprentice reviews

Excellent (19 reviews)

Apprentice review details

Communication
Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Communicating clearly with you	89%	11%
Ensuring you understand the requirements of your end-point assessment	100%	0%

Organisation
Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Organising well-structured training	89%	11%
Providing accessible training resources	95%	5%
Balancing online learning with classroom-based training to suit your apprenticeship	84%	16%
Taking into account your previous learning	89%	11%
Giving you relevant training that helps you perform your job better	95%	5%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	100%	0%

Support
Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones	100%	0%
Supporting you and your apprenticeship	100%	0%
Resolving any issues you have	100%	0%
Preparing you for success in your future career	100%	0%

Provider overview

Sandwell & West Birmingham Hospitals NHS Trust is an integrated care organisation dedicated to improving the lives of local people and maintaining an outstanding reputation for teaching and education. Our experienced and professionally competent training & education team are outward facing in sourcing the workforce we need. We have a very active programme of apprentices and school experience joint working. We also work closely with Local Universities and Colleges. As a Provider we pride ourselves with the innovative learning programmes we offer for apprentices including Business & Administration, Customer Service and Health & Social Care/Healthcare Support. Health is our Business.

Courses offered

View all 6 courses offered by this provider

Select a course to view locations, training options and contact details.

Business administrator (level 3)

Customer service practitioner (level 2)

Customer service specialist (level 3)

Healthcare support worker (level 2)

Senior healthcare support worker (level 3)

Team leader (level 3)

Apprenticeship training course

Customer service practitioner (level 2)

71% achievement rate (out of 30 apprentices)

54% national achievement rate

Explain achievement rate

The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

Worcester, Worcestershire Remove location