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Training provider

ACCESS TRAINING (EAST MIDLANDS) LTD

Employer reviews

Excellent (76 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 74% 26% 54
Reporting on progress of apprentices 59% 41% 37
Providing the right training at the right time 75% 25% 28
Getting new apprentices started 92% 8% 26
Improving apprentice skills 86% 14% 22
Adapting to my needs 81% 19% 21
Working with small numbers of apprentices 85% 15% 20
Initial assessment of apprentices 85% 15% 20
Training facilities 50% 50% 10

Apprentice reviews

Good (79 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 87% 13%
Ensuring you understand the requirements of your end-point assessment 91% 9%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 84% 16%
Providing accessible training resources 89% 11%
Balancing online learning with classroom-based training to suit your apprenticeship 77% 23%
Taking into account your previous learning 89% 11%
Giving you relevant training that helps you perform your job better 84% 16%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 82% 18%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 89% 11%
Supporting you and your apprenticeship 90% 10%
Resolving any issues you have 87% 13%
Preparing you for success in your future career 87% 13%

Provider overview

We have been successfully providing on and off the job training in the East Midlands for over 30 years, working with a variety of employers in the public, private and third sectors. Our team of committed staff have all been practitioners in their field and are vocationally qualified so that you can be assured of a quality experience as confirmed by our 'Good' rating from Ofsted.

Access Training offer apprenticeships in a variety of sectors including Housing, Health Care, Child Care, Construction, Business Skills, Education and Animal Care. We offer a blended learning approach meaning each apprenticeship is designed to meet the specific needs of the apprentice and employer ensuring training is delivered in the most appropriate way.

Apprenticeship training course

Customer service practitioner (level 2)

76% achievement rate (out of 40 apprentices)

54% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

Manchester, Greater Manchester Remove location

ACCESS TRAINING (EAST MIDLANDS) LTD’s training options

Head office 57.1 miles away

Cawley House, 149-155 Canal Street, Nottingham, NG1 7HR

  • available At apprentice’s workplace
  • not available Day release
  • not available Block release

Contact this provider about this course

Telephone
01159587257
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ACCESS TRAINING (EAST MIDLANDS) LTD is 1 of 402 training providers for Customer service practitioner (level 2) at the apprenticeship location.

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