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Training provider

HAWK MANAGEMENT (UK) LIMITED

Employer reviews

Excellent (153 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 70% 30% 112
Reporting on progress of apprentices 45% 55% 87
Getting new apprentices started 86% 14% 72
Adapting to my needs 73% 27% 51
Improving apprentice skills 83% 17% 46
Providing the right training at the right time 73% 27% 44
Working with small numbers of apprentices 95% 5% 44
Initial assessment of apprentices 86% 14% 43
Training facilities 62% 38% 13

Apprentice reviews

Excellent (161 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 83% 17%
Ensuring you understand the requirements of your end-point assessment 83% 17%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 86% 14%
Providing accessible training resources 91% 9%
Balancing online learning with classroom-based training to suit your apprenticeship 76% 24%
Taking into account your previous learning 90% 10%
Giving you relevant training that helps you perform your job better 89% 11%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 83% 17%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 88% 12%
Supporting you and your apprenticeship 85% 15%
Resolving any issues you have 86% 14%
Preparing you for success in your future career 88% 12%

Provider overview

Hawk Training is Graded 1 Outstanding by Ofsted. Specialising in work based training and vocational qualifications, Hawk has a proven track record of successfully delivering innovative training and development to thousands of organisations and individuals for the past 30 years. We are, above all, dedicated to supporting our apprentices and employers in the achievement of their individual training needs and helping to improve their career and organisational development opportunities. We offer a comprehensive range of apprenticeship programmes for employed people across a range of occupational sectors.

Apprenticeship training course

Customer service practitioner (level 2)

70% achievement rate (out of 20 apprentices)

54% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

CB24 5NN Remove location

HAWK MANAGEMENT (UK) LIMITED’s training options

Head office 61.9 miles away

4th Floor, Regal House, 70 London Road, Twickenham, TW1 3QS

  • available At apprentice’s workplace (national)
  • not available Day release
  • not available Block release

Contact this provider about this course

Telephone
0212 8910992
Shortlisted

HAWK MANAGEMENT (UK) LIMITED is 1 of 402 training providers for Customer service practitioner (level 2) at the apprenticeship location.

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