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Training provider

TENDRING DISTRICT COUNCIL

UKPRN 10009095

Customer service practitioner (level 2)

Training options for this course

This provider offers these training options for this course. Search for a city or postcode to view what options are available in your location and distances from your location to the training options.

Training option Location

At apprentice's workplace

Training at the employer's location.

Training is provided at apprentice's workplaces in certain regions. Search for a city or postcode to see if the provider offers training at the apprentice's workplace in your location.

Course achievements and participation

Achievements

90.9%

of apprentices (9 of 10) completed this course and passed their end-point assessment with this provider in academic year 2023 to 2024. 9.1% did not pass or left the course before taking the assessment.

63.7% national achievement rate

Participation

63

apprentices have completed this course and taken their end-point assessment with this provider since 2019

Course-level data collected by the Department for Education.

Training provider information

Employer and apprentice reviews for this training provider

Employers

No reviews

Not enough employers have reviewed this provider.

Apprentices

No reviews

Not enough apprentices have reviewed this provider.

Combined reviews for all courses delivered by this provider in the last full academic year (2024 to 2025). Data collected by Department for Education.
View reviews with feedback from the last 5 years

1 August 2025 to today

These are the most recent reviews for this training provider. We update the main star rating on this page when we have reviews from a full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

No results. Not enough employers have given feedback about this training provider.

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices have given feedback about this training provider.

1 August 2024 to 31 July 2025

These reviews are for all courses delivered by this provider in the last full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

No results. Not enough employers gave feedback about this training provider.

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2023 to 31 July 2024

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

No results. Not enough employers gave feedback about this training provider.

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2022 to 31 July 2023

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

No results. Not enough employers gave feedback about this training provider.

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Excellent (6 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.
  • Percentage of apprentices who said this was to a reasonable standard
  • Percentage of apprentices who said this was not to a reasonable standard

Communication

  • Communicating clearly with you(selected by 6 apprentices)

    67%33%

  • Ensuring you understand the requirements of your end-point assessment(selected by 6 apprentices)

    67%33%

Organisation

  • Organising well-structured training(selected by 6 apprentices)

    83%17%

  • Providing accessible training resources(selected by 6 apprentices)

    83%17%

  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 6 apprentices)

    83%17%

  • Taking into account your previous learning(selected by 6 apprentices)

    83%17%

  • Giving you relevant training that helps you perform your job better(selected by 6 apprentices)

    83%17%

  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 6 apprentices)

    83%17%

Support

  • Helping you learn new skills and develop existing ones(selected by 6 apprentices)

    100%0%

  • Supporting you and your apprenticeship(selected by 6 apprentices)

    100%0%

  • Resolving any issues you have(selected by 6 apprentices)

    83%17%

  • Preparing you for success in your future career(selected by 6 apprentices)

    67%33%
Communication
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you 67% 33%
Ensuring you understand the requirements of your end-point assessment 67% 33%
Organisation
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training 83% 17%
Providing accessible training resources 83% 17%
Balancing online learning with classroom-based training to suit your apprenticeship 83% 17%
Taking into account your previous learning 83% 17%
Giving you relevant training that helps you perform your job better 83% 17%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 83% 17%
Support
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones 100% 0%
Supporting you and your apprenticeship 100% 0%
Resolving any issues you have 83% 17%
Preparing you for success in your future career 67% 33%

1 August 2021 to 31 July 2022

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (6 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement

  • Communication with employers(selected by 6 employers)

    100%0%

  • Getting new apprentices started(selected by 3 employers)

    100%0%

  • Improving apprentice skills(selected by 2 employers)

    100%0%

  • Working with small numbers of apprentices(selected by 2 employers)

    100%0%

  • Initial assessment of apprentices(selected by 3 employers)

    100%0%

  • Adapting to my needs(selected by 1 employer)

    100%0%

  • Training facilities(selected by 1 employer)

    100%0%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 100% 0% 6
Getting new apprentices started 100% 0% 3
Improving apprentice skills 100% 0% 2
Working with small numbers of apprentices 100% 0% 2
Initial assessment of apprentices 100% 0% 3
Adapting to my needs 100% 0% 1
Training facilities 100% 0% 1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2021 to today

These reviews are for all courses delivered by this provider in the last 5 academic years.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (6 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement

  • Communication with employers(selected by 6 employers)

    100%0%

  • Getting new apprentices started(selected by 3 employers)

    100%0%

  • Improving apprentice skills(selected by 2 employers)

    100%0%

  • Working with small numbers of apprentices(selected by 2 employers)

    100%0%

  • Initial assessment of apprentices(selected by 3 employers)

    100%0%

  • Adapting to my needs(selected by 1 employer)

    100%0%

  • Training facilities(selected by 1 employer)

    100%0%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 100% 0% 6
Getting new apprentices started 100% 0% 3
Improving apprentice skills 100% 0% 2
Working with small numbers of apprentices 100% 0% 2
Initial assessment of apprentices 100% 0% 3
Adapting to my needs 100% 0% 1
Training facilities 100% 0% 1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Excellent (6 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.
  • Percentage of apprentices who said this was to a reasonable standard
  • Percentage of apprentices who said this was not to a reasonable standard

Communication

  • Communicating clearly with you(selected by 6 apprentices)

    67%33%

  • Ensuring you understand the requirements of your end-point assessment(selected by 6 apprentices)

    67%33%

Organisation

  • Organising well-structured training(selected by 6 apprentices)

    83%17%

  • Providing accessible training resources(selected by 6 apprentices)

    83%17%

  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 6 apprentices)

    83%17%

  • Taking into account your previous learning(selected by 6 apprentices)

    83%17%

  • Giving you relevant training that helps you perform your job better(selected by 6 apprentices)

    83%17%

  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 6 apprentices)

    83%17%

Support

  • Helping you learn new skills and develop existing ones(selected by 6 apprentices)

    100%0%

  • Supporting you and your apprenticeship(selected by 6 apprentices)

    100%0%

  • Resolving any issues you have(selected by 6 apprentices)

    83%17%

  • Preparing you for success in your future career(selected by 6 apprentices)

    67%33%
Communication
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you 67% 33%
Ensuring you understand the requirements of your end-point assessment 67% 33%
Organisation
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training 83% 17%
Providing accessible training resources 83% 17%
Balancing online learning with classroom-based training to suit your apprenticeship 83% 17%
Taking into account your previous learning 83% 17%
Giving you relevant training that helps you perform your job better 83% 17%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 83% 17%
Support
Statement Percentage of apprentices who said this was to a reasonable standard Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones 100% 0%
Supporting you and your apprenticeship 100% 0%
Resolving any issues you have 83% 17%
Preparing you for success in your future career 67% 33%

Contact this training provider

Registered address
Town Hall, Station Road, Clacton-On-Sea, CO15 1SE
Email
ctrack@tendringdc.gov.uk
Telephone
01255686306
Website
www.tendringdc.gov.uk/content/what-we-offer-4

Training provider overview and courses delivered

View 5 courses delivered by this training provider

Select a course to view location, training options and contact details

Tendring District Council, Career Track are a successful provider of apprenticeships to public and private sector organisations since 1983. We have recently been inspected by Ofsted and are graded as a ‘good’ provider.

Our delivery team are highly qualified and experienced and work directly with our apprentices in the workplace. We pride ourselves on offering a flexible curriculum designed to meet the needs of both the apprentice and the employer.

Apprentices can start their apprenticeship at any time.

We are working with employers in Essex, Suffolk and Kent and some London Boroughs and welcome enquiries from all employers.

For general information about this provider, such as the total participation and achievement rate for all courses they deliver, view our provider details page for TENDRING DISTRICT COUNCIL .

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Shortlisted

TENDRING DISTRICT COUNCIL is 1 of 386 training providers for Customer service practitioner (level 2).

View training providers for this course

We're improving Find apprenticeship training. What did you think of this service? (opens in a new tab)