Training provider

SOUTH HAMPSHIRE COLLEGE GROUP

UKPRN 10007928

Customer service practitioner (level 2)

Training options for this course

This provider offers these training options for this course in SW1A 2AA. You can remove or change your location . This may change what options are available.

If there are multiple training options, the apprentice may do a combination of these. You'll need to contact the provider to confirm what training they offer.

Training option	Location
At apprentice's workplace Training at the employer's location.	0.0 miles to apprentice's work location
Day release One day a week at the provider's location.	64.8 miles to closest location: Fareham College, Bishopsfield Road, Fareham, Hampshire, PO14 1NH

Course achievements and participation

Achievements

100%

of apprentices (10 of 10) completed this course and passed their end-point assessment with this provider in academic year 2023 to 2024. 0% did not pass or left the course before taking the assessment.

63.7% national achievement rate

Participation

40

apprentices have completed this course and taken their end-point assessment with this provider since 2019

Course-level data collected by the Department for Education.

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Training provider information

Employer and apprentice reviews for this training provider

Employers

Good

average review from 10 employers when asked to rate this provider as 'Excellent', 'Good', 'Poor' or 'Very poor'.

Apprentices

Good

average review from 27 apprentices when asked to rate this provider as 'Excellent', 'Good', 'Poor' or 'Very poor'.

Combined reviews for all courses delivered by this provider in the last full academic year (2024 to 2025). Data collected by Department for Education.

View reviews with feedback from the last 5 years

1 August 2025 to today

These are the most recent reviews for this training provider. We update the main star rating on this page when we have reviews from a full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (26 reviews)

Areas of strength and improvement

Employers can select:

• up to 3 things they think are strengths
• up to 3 things they think need improvement

• Percentage of employers that selected this as a strength
• Percentage of employers that selected this as needs improvement

• Providing the right training at the right time(selected by 17 employers)

  65%35%

• Communication with employers(selected by 24 employers)

  54%46%

• Getting new apprentices started(selected by 16 employers)

  81%19%

• Improving apprentice skills(selected by 12 employers)

  50%50%

• Working with small numbers of apprentices(selected by 5 employers)

  60%40%

• Initial assessment of apprentices(selected by 2 employers)

  50%50%

• Reporting on progress of apprentices(selected by 18 employers)

  28%72%

• Adapting to my needs(selected by 2 employers)

  0%100%

• Training facilities(selected by 9 employers)

  100%0%

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Providing the right training at the right time	65%	35%	17
Communication with employers	54%	46%	24
Getting new apprentices started	81%	19%	16
Improving apprentice skills	50%	50%	12
Working with small numbers of apprentices	60%	40%	5
Initial assessment of apprentices	50%	50%	2
Reporting on progress of apprentices	28%	72%	18
Adapting to my needs	0%	100%	2
Training facilities	100%	0%	9

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (17 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

• Percentage of apprentices who said this was to a reasonable standard
• Percentage of apprentices who said this was not to a reasonable standard

Communication

• Communicating clearly with you(selected by 3 apprentices)

  33%67%

• Ensuring you understand the requirements of your end-point assessment(selected by 3 apprentices)

  67%33%

• Communicating clearly with you(selected by 14 apprentices)

  79%21%

• Ensuring you understand the requirements of your assessment(selected by 14 apprentices)

  86%14%

Organisation

• Organising well-structured training(selected by 3 apprentices)

  67%33%

• Providing accessible training resources(selected by 3 apprentices)

  100%0%

• Balancing online learning with classroom-based training to suit your apprenticeship(selected by 3 apprentices)

  100%0%

• Taking into account your previous learning(selected by 3 apprentices)

  100%0%

• Giving you relevant training that helps you perform your job better(selected by 3 apprentices)

  67%33%

• Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 3 apprentices)

  100%0%

• Organising well-structured training(selected by 14 apprentices)

  86%14%

• Providing accessible training resources(selected by 14 apprentices)

  79%21%

• Balancing online learning with classroom-based training to suit your apprenticeship(selected by 14 apprentices)

  79%21%

• Taking into account your previous learning(selected by 14 apprentices)

  86%14%

• Giving you relevant training that helps you perform your job better(selected by 14 apprentices)

  79%21%

• Providing Off the Job training in line with your training plan(selected by 14 apprentices)

  86%14%

Support

• Helping you learn new skills and develop existing ones(selected by 3 apprentices)

  67%33%

• Supporting you and your apprenticeship(selected by 3 apprentices)

  33%67%

• Resolving any issues you have(selected by 3 apprentices)

  33%67%

• Preparing you for success in your future career(selected by 3 apprentices)

  67%33%

• Helping you learn new skills and develop existing ones(selected by 14 apprentices)

  86%14%

• Supporting you and your apprenticeship(selected by 14 apprentices)

  86%14%

• Resolving any issues you have(selected by 14 apprentices)

  79%21%

• Preparing you for success in your future career(selected by 14 apprentices)

  86%14%

Communication

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you	33%	67%
Ensuring you understand the requirements of your end-point assessment	67%	33%
Communicating clearly with you	79%	21%
Ensuring you understand the requirements of your assessment	86%	14%

Organisation

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training	67%	33%
Providing accessible training resources	100%	0%
Balancing online learning with classroom-based training to suit your apprenticeship	100%	0%
Taking into account your previous learning	100%	0%
Giving you relevant training that helps you perform your job better	67%	33%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	100%	0%
Organising well-structured training	86%	14%
Providing accessible training resources	79%	21%
Balancing online learning with classroom-based training to suit your apprenticeship	79%	21%
Taking into account your previous learning	86%	14%
Giving you relevant training that helps you perform your job better	79%	21%
Providing Off the Job training in line with your training plan	86%	14%

Support

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones	67%	33%
Supporting you and your apprenticeship	33%	67%
Resolving any issues you have	33%	67%
Preparing you for success in your future career	67%	33%
Helping you learn new skills and develop existing ones	86%	14%
Supporting you and your apprenticeship	86%	14%
Resolving any issues you have	79%	21%
Preparing you for success in your future career	86%	14%

1 August 2024 to 31 July 2025

These reviews are for all courses delivered by this provider in the last full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (10 reviews)

Areas of strength and improvement

Employers can select:

• up to 3 things they think are strengths
• up to 3 things they think need improvement

• Percentage of employers that selected this as a strength
• Percentage of employers that selected this as needs improvement

• Providing the right training at the right time(selected by 4 employers)

  75%25%

• Communication with employers(selected by 7 employers)

  71%29%

• Getting new apprentices started(selected by 3 employers)

  67%33%

• Improving apprentice skills(selected by 7 employers)

  86%14%

• Working with small numbers of apprentices(selected by 3 employers)

  0%100%

• Initial assessment of apprentices(selected by 2 employers)

  0%100%

• Reporting on progress of apprentices(selected by 5 employers)

  80%20%

• Adapting to my needs(selected by 1 employer)

  0%100%

• Training facilities(selected by 6 employers)

  83%17%

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Providing the right training at the right time	75%	25%	4
Communication with employers	71%	29%	7
Getting new apprentices started	67%	33%	3
Improving apprentice skills	86%	14%	7
Working with small numbers of apprentices	0%	100%	3
Initial assessment of apprentices	0%	100%	2
Reporting on progress of apprentices	80%	20%	5
Adapting to my needs	0%	100%	1
Training facilities	83%	17%	6

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (27 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

• Percentage of apprentices who said this was to a reasonable standard
• Percentage of apprentices who said this was not to a reasonable standard

Communication

• Communicating clearly with you(selected by 27 apprentices)

  52%48%

• Ensuring you understand the requirements of your end-point assessment(selected by 27 apprentices)

  63%37%

Organisation

• Organising well-structured training(selected by 27 apprentices)

  59%41%

• Providing accessible training resources(selected by 27 apprentices)

  70%30%

• Balancing online learning with classroom-based training to suit your apprenticeship(selected by 27 apprentices)

  59%41%

• Taking into account your previous learning(selected by 27 apprentices)

  63%37%

• Giving you relevant training that helps you perform your job better(selected by 27 apprentices)

  67%33%

• Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 27 apprentices)

  74%26%

Support

• Helping you learn new skills and develop existing ones(selected by 27 apprentices)

  67%33%

• Supporting you and your apprenticeship(selected by 27 apprentices)

  67%33%

• Resolving any issues you have(selected by 27 apprentices)

  63%37%

• Preparing you for success in your future career(selected by 27 apprentices)

  63%37%

Communication

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you	52%	48%
Ensuring you understand the requirements of your end-point assessment	63%	37%

Organisation

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training	59%	41%
Providing accessible training resources	70%	30%
Balancing online learning with classroom-based training to suit your apprenticeship	59%	41%
Taking into account your previous learning	63%	37%
Giving you relevant training that helps you perform your job better	67%	33%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	74%	26%

Support

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones	67%	33%
Supporting you and your apprenticeship	67%	33%
Resolving any issues you have	63%	37%
Preparing you for success in your future career	63%	37%

1 August 2023 to 31 July 2024

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Very poor (1 review)

Areas of strength and improvement

Employers can select:

• up to 3 things they think are strengths
• up to 3 things they think need improvement

• Percentage of employers that selected this as a strength
• Percentage of employers that selected this as needs improvement

• Communication with employers(selected by 1 employer)

  0%100%

• Reporting on progress of apprentices(selected by 1 employer)

  0%100%

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Communication with employers	0%	100%	1
Reporting on progress of apprentices	0%	100%	1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Poor (30 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

• Percentage of apprentices who said this was to a reasonable standard
• Percentage of apprentices who said this was not to a reasonable standard

Communication

• Communicating clearly with you(selected by 30 apprentices)

  40%60%

• Ensuring you understand the requirements of your end-point assessment(selected by 30 apprentices)

  60%40%

Organisation

• Organising well-structured training(selected by 30 apprentices)

  50%50%

• Providing accessible training resources(selected by 30 apprentices)

  80%20%

• Balancing online learning with classroom-based training to suit your apprenticeship(selected by 30 apprentices)

  60%40%

• Taking into account your previous learning(selected by 30 apprentices)

  73%27%

• Giving you relevant training that helps you perform your job better(selected by 30 apprentices)

  60%40%

• Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 30 apprentices)

  73%27%

Support

• Helping you learn new skills and develop existing ones(selected by 30 apprentices)

  63%37%

• Supporting you and your apprenticeship(selected by 30 apprentices)

  53%47%

• Resolving any issues you have(selected by 30 apprentices)

  57%43%

• Preparing you for success in your future career(selected by 30 apprentices)

  53%47%

Communication

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you	40%	60%
Ensuring you understand the requirements of your end-point assessment	60%	40%

Organisation

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training	50%	50%
Providing accessible training resources	80%	20%
Balancing online learning with classroom-based training to suit your apprenticeship	60%	40%
Taking into account your previous learning	73%	27%
Giving you relevant training that helps you perform your job better	60%	40%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	73%	27%

Support

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones	63%	37%
Supporting you and your apprenticeship	53%	47%
Resolving any issues you have	57%	43%
Preparing you for success in your future career	53%	47%

1 August 2022 to 31 July 2023

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (22 reviews)

Areas of strength and improvement

Employers can select:

• up to 3 things they think are strengths
• up to 3 things they think need improvement

• Percentage of employers that selected this as a strength
• Percentage of employers that selected this as needs improvement

• Providing the right training at the right time(selected by 6 employers)

  67%33%

• Communication with employers(selected by 15 employers)

  53%47%

• Getting new apprentices started(selected by 10 employers)

  90%10%

• Improving apprentice skills(selected by 7 employers)

  71%29%

• Working with small numbers of apprentices(selected by 7 employers)

  86%14%

• Initial assessment of apprentices(selected by 7 employers)

  57%43%

• Reporting on progress of apprentices(selected by 14 employers)

  36%64%

• Adapting to my needs(selected by 3 employers)

  67%33%

• Training facilities(selected by 4 employers)

  100%0%

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Providing the right training at the right time	67%	33%	6
Communication with employers	53%	47%	15
Getting new apprentices started	90%	10%	10
Improving apprentice skills	71%	29%	7
Working with small numbers of apprentices	86%	14%	7
Initial assessment of apprentices	57%	43%	7
Reporting on progress of apprentices	36%	64%	14
Adapting to my needs	67%	33%	3
Training facilities	100%	0%	4

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (23 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

• Percentage of apprentices who said this was to a reasonable standard
• Percentage of apprentices who said this was not to a reasonable standard

Communication

• Communicating clearly with you(selected by 23 apprentices)

  57%43%

• Ensuring you understand the requirements of your end-point assessment(selected by 23 apprentices)

  57%43%

Organisation

• Organising well-structured training(selected by 23 apprentices)

  52%48%

• Providing accessible training resources(selected by 23 apprentices)

  70%30%

• Balancing online learning with classroom-based training to suit your apprenticeship(selected by 23 apprentices)

  61%39%

• Taking into account your previous learning(selected by 23 apprentices)

  61%39%

• Giving you relevant training that helps you perform your job better(selected by 23 apprentices)

  57%43%

• Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 23 apprentices)

  78%22%

Support

• Helping you learn new skills and develop existing ones(selected by 23 apprentices)

  74%26%

• Supporting you and your apprenticeship(selected by 23 apprentices)

  70%30%

• Resolving any issues you have(selected by 23 apprentices)

  61%39%

• Preparing you for success in your future career(selected by 23 apprentices)

  65%35%

Communication

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you	57%	43%
Ensuring you understand the requirements of your end-point assessment	57%	43%

Organisation

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training	52%	48%
Providing accessible training resources	70%	30%
Balancing online learning with classroom-based training to suit your apprenticeship	61%	39%
Taking into account your previous learning	61%	39%
Giving you relevant training that helps you perform your job better	57%	43%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	78%	22%

Support

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones	74%	26%
Supporting you and your apprenticeship	70%	30%
Resolving any issues you have	61%	39%
Preparing you for success in your future career	65%	35%

1 August 2021 to 31 July 2022

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (40 reviews)

Areas of strength and improvement

Employers can select:

• up to 3 things they think are strengths
• up to 3 things they think need improvement

• Percentage of employers that selected this as a strength
• Percentage of employers that selected this as needs improvement

• Providing the right training at the right time(selected by 10 employers)

  70%30%

• Communication with employers(selected by 28 employers)

  43%57%

• Getting new apprentices started(selected by 16 employers)

  75%25%

• Improving apprentice skills(selected by 11 employers)

  91%9%

• Working with small numbers of apprentices(selected by 5 employers)

  60%40%

• Initial assessment of apprentices(selected by 6 employers)

  83%17%

• Reporting on progress of apprentices(selected by 15 employers)

  40%60%

• Adapting to my needs(selected by 9 employers)

  78%22%

• Training facilities(selected by 8 employers)

  62%38%

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Providing the right training at the right time	70%	30%	10
Communication with employers	43%	57%	28
Getting new apprentices started	75%	25%	16
Improving apprentice skills	91%	9%	11
Working with small numbers of apprentices	60%	40%	5
Initial assessment of apprentices	83%	17%	6
Reporting on progress of apprentices	40%	60%	15
Adapting to my needs	78%	22%	9
Training facilities	62%	38%	8

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2021 to today

These reviews are for all courses delivered by this provider in the last 5 academic years.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (99 reviews)

Areas of strength and improvement

Employers can select:

• up to 3 things they think are strengths
• up to 3 things they think need improvement

• Percentage of employers that selected this as a strength
• Percentage of employers that selected this as needs improvement

• Providing the right training at the right time(selected by 37 employers)

  68%32%

• Communication with employers(selected by 75 employers)

  51%49%

• Getting new apprentices started(selected by 45 employers)

  80%20%

• Improving apprentice skills(selected by 37 employers)

  73%27%

• Working with small numbers of apprentices(selected by 20 employers)

  60%40%

• Initial assessment of apprentices(selected by 17 employers)

  59%41%

• Reporting on progress of apprentices(selected by 53 employers)

  38%62%

• Adapting to my needs(selected by 15 employers)

  60%40%

• Training facilities(selected by 27 employers)

  85%15%

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Providing the right training at the right time	68%	32%	37
Communication with employers	51%	49%	75
Getting new apprentices started	80%	20%	45
Improving apprentice skills	73%	27%	37
Working with small numbers of apprentices	60%	40%	20
Initial assessment of apprentices	59%	41%	17
Reporting on progress of apprentices	38%	62%	53
Adapting to my needs	60%	40%	15
Training facilities	85%	15%	27

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (97 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

• Percentage of apprentices who said this was to a reasonable standard
• Percentage of apprentices who said this was not to a reasonable standard

Communication

• Communicating clearly with you(selected by 83 apprentices)

  48%52%

• Ensuring you understand the requirements of your end-point assessment(selected by 83 apprentices)

  60%40%

• Communicating clearly with you(selected by 14 apprentices)

  79%21%

• Ensuring you understand the requirements of your assessment(selected by 14 apprentices)

  86%14%

Organisation

• Organising well-structured training(selected by 83 apprentices)

  54%46%

• Providing accessible training resources(selected by 83 apprentices)

  75%25%

• Balancing online learning with classroom-based training to suit your apprenticeship(selected by 83 apprentices)

  61%39%

• Taking into account your previous learning(selected by 83 apprentices)

  67%33%

• Giving you relevant training that helps you perform your job better(selected by 83 apprentices)

  61%39%

• Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 83 apprentices)

  76%24%

• Organising well-structured training(selected by 14 apprentices)

  86%14%

• Providing accessible training resources(selected by 14 apprentices)

  79%21%

• Balancing online learning with classroom-based training to suit your apprenticeship(selected by 14 apprentices)

  79%21%

• Taking into account your previous learning(selected by 14 apprentices)

  86%14%

• Giving you relevant training that helps you perform your job better(selected by 14 apprentices)

  79%21%

• Providing Off the Job training in line with your training plan(selected by 14 apprentices)

  86%14%

Support

• Helping you learn new skills and develop existing ones(selected by 83 apprentices)

  67%33%

• Supporting you and your apprenticeship(selected by 83 apprentices)

  61%39%

• Resolving any issues you have(selected by 83 apprentices)

  59%41%

• Preparing you for success in your future career(selected by 83 apprentices)

  60%40%

• Helping you learn new skills and develop existing ones(selected by 14 apprentices)

  86%14%

• Supporting you and your apprenticeship(selected by 14 apprentices)

  86%14%

• Resolving any issues you have(selected by 14 apprentices)

  79%21%

• Preparing you for success in your future career(selected by 14 apprentices)

  86%14%

Communication

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you	48%	52%
Ensuring you understand the requirements of your end-point assessment	60%	40%
Communicating clearly with you	79%	21%
Ensuring you understand the requirements of your assessment	86%	14%

Organisation

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training	54%	46%
Providing accessible training resources	75%	25%
Balancing online learning with classroom-based training to suit your apprenticeship	61%	39%
Taking into account your previous learning	67%	33%
Giving you relevant training that helps you perform your job better	61%	39%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	76%	24%
Organising well-structured training	86%	14%
Providing accessible training resources	79%	21%
Balancing online learning with classroom-based training to suit your apprenticeship	79%	21%
Taking into account your previous learning	86%	14%
Giving you relevant training that helps you perform your job better	79%	21%
Providing Off the Job training in line with your training plan	86%	14%

Support

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones	67%	33%
Supporting you and your apprenticeship	61%	39%
Resolving any issues you have	59%	41%
Preparing you for success in your future career	60%	40%
Helping you learn new skills and develop existing ones	86%	14%
Supporting you and your apprenticeship	86%	14%
Resolving any issues you have	79%	21%
Preparing you for success in your future career	86%	14%

Contact this training provider

• Registered address: Bishopsfield Road, Fareham, PO14 1NH
• Email: business@shcg.ac.uk
• Telephone: 01329 815 153
• Website: https://shcg.ac.uk/business-partnerships/

Training provider overview and courses delivered

View 55 courses delivered by this training provider

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• Accounts or finance assistant (level 2)
• Advanced and creative hair professional (level 3)
• Aircraft maintenance technician (level 3)
• Assistant accountant (level 3)
• Associate project manager (level 4)
• Automation and controls engineering technician (level 4)
• Boatbuilder (level 3)
• Bricklayer (level 2)
• Building services engineering craftsperson (level 3)
• Building services engineering installer (level 2)
• Business administrator (level 3)
• Carpentry and joinery (level 2)
• Civil engineering senior technician (level 4)
• Civil engineering technician (level 3)
• Coaching professional (level 5)
• Commis chef (level 2)
• Construction site supervisor (level 4)
• Craft bricklayer (level 3)
• Craft carpentry and joinery (level 3)
• Customer service practitioner (level 2)
• Dental nurse (GDC 2023) (level 3)
• Dental nurse (integrated) (level 3)
• Early years educator (level 3)
• Early years practitioner (level 2)
• Engineer surveyor (level 4)
• Engineering fitter (level 3)
• Engineering manufacturing technician (level 4)
• Engineering operative (level 2)
• Food and beverage team member (level 2)
• Gas engineering operative (level 3)
• Groundworker (level 2)
• Hairdressing professional (level 2)
• Highways maintenance skilled operative (level 2)
• Hospitality team member (level 2)
• HR support (level 3)
• Information communications technician (level 3)
• Installation and maintenance electrician (level 3)
• Lead adult care worker (level 3)
• Leader in adult care (level 5)
• Learning and skills mentor (level 4)
• Learning and skills teacher (level 5)
• Maintenance and operations engineering technician (level 3)
• Marine electrician (level 3)
• Marine engineer (level 3)
• Motor vehicle service and maintenance technician - light vehicle (level 3)
• Operations manager (level 5)
• Painter and decorator (level 2)
• Payroll administrator (level 3)
• People professional (level 5)
• Plumbing and domestic heating technician (level 3)
• Production chef (level 2)
• Professional accounting technician (level 4)
• Rail engineering technician (level 3)
• Recruiter (level 3)
• Team leader (level 3)

South Hampshire College Group (SHCG) brings together three Further Education colleges from Eastleigh, Fareham, and Southampton to create a strong and ambitious organisation. We offer a wide range of apprenticeships across the following Sectors:

Business Finance & Travel Civil Engineering & Groundworks Construction & Building Services Digital Industries & Computing Early Years & Education Engineering Maritime & Motor Hair & Beauty Health & Science incl Sport Hospitality & Catering

We’re here to help you build a better future, including students, apprentices and our region’s businesses. We strive for everyone to be successful in their future through high-quality technical and professional education and training.

For general information about this provider, such as the total participation and achievement rate for all courses they deliver, view our provider details page for SOUTH HAMPSHIRE COLLEGE GROUP .

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SOUTH HAMPSHIRE COLLEGE GROUP is 1 of 383 training providers for Customer service practitioner (level 2).

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