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Training provider

DUDLEY COLLEGE OF TECHNOLOGY

Employer reviews

Good (435 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 48% 52% 320
Reporting on progress of apprentices 28% 72% 249
Getting new apprentices started 83% 17% 180
Providing the right training at the right time 63% 37% 150
Training facilities 92% 8% 125
Working with small numbers of apprentices 85% 15% 119
Improving apprentice skills 77% 23% 108
Initial assessment of apprentices 77% 23% 106
Adapting to my needs 54% 46% 85

Apprentice reviews

Good (47 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 72% 28%
Ensuring you understand the requirements of your end-point assessment 83% 17%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 68% 32%
Providing accessible training resources 85% 15%
Balancing online learning with classroom-based training to suit your apprenticeship 81% 19%
Taking into account your previous learning 74% 26%
Giving you relevant training that helps you perform your job better 77% 23%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 87% 13%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 85% 15%
Supporting you and your apprenticeship 79% 21%
Resolving any issues you have 79% 21%
Preparing you for success in your future career 79% 21%

Provider overview

Dudley College has been at the heart of training and skills in the Black Country for over 150 years. We offer over 60 apprenticeships and broad range bespoke training to meet employer needs. We can meet your business need when it comes to recruiting new apprentices or training your existing workforce. With state of the-art facilities and a new £12 million centre for Construction Technologies opening soon, we provide a first class learning environment to meet your business needs.

Courses offered

View all 44 courses offered by this provider

Select a course to view locations, training options and contact details.

Accounts or finance assistant (level 2)
Adult care worker (level 2)
Advanced and creative hair professional (level 3)
Advanced carpentry and joinery (level 3)
Assistant accountant (level 3)
Assistant practitioner (health) (level 5)
Bricklayer (level 2)
Building services engineering installer (level 2)
Building services engineering technician 2022 (level 3)
Business administrator (level 3)
Carpentry and joinery (level 2)
Community health and wellbeing worker (level 3)
Community sport and health officer (level 3)
Construction design and build technician (level 4)
Customer service practitioner (level 2)
Customer service specialist (level 3)
Early years educator (level 3)
Early years practitioner (level 2)
Engineering manufacturing technician (level 4)
Engineering operative (level 2)
Engineering technician (level 3)
Furniture manufacturer (level 2)
Geospatial survey technician (level 3)
Hairdressing professional (level 2)
Healthcare engineering specialist technician (level 3)
Healthcare science assistant (level 2)
Healthcare science associate (level 4)
Information communications technician (level 3)
Installation electrician and maintenance electrician (level 3)
Lead adult care worker (level 3)
Metal casting, foundry and patternmaking technician (level 3)
Metal fabricator (level 3)
Motor vehicle service and maintenance technician (light vehicle) (level 3)
Network cable installer (level 3)
Operations or departmental manager (level 5)
Painter and decorator (level 2)
Plasterer (level 2)
Plumbing and domestic heating technician (level 3)
Refrigeration air conditioning and heat pump engineering technician (level 3)
Scaffolder (level 2)
Senior healthcare support worker (level 3)
Sports coach (level 4)
Teaching assistant (level 3)
Team leader or supervisor (level 3)
Apprenticeship training course

Customer service practitioner (level 2)

66% pass rate (out of 140 apprentices)

66% national average pass rate

Explain pass rate
The percentage of apprentices who successfully passed a similar apprenticeship with this training provider in the 2018 to 2019 academic year.

DUDLEY COLLEGE OF TECHNOLOGY’s training options

Head office

The Broadway, Dudley, DY1 4AS

  • available At apprentice’s workplace (national)
  • available Day release
  • not available Block release

Apprenticeship location

Check DUDLEY COLLEGE OF TECHNOLOGY’s training options for the apprenticeship location.

Contact this provider about this course

Telephone
01384 363 808
Shortlisted

DUDLEY COLLEGE OF TECHNOLOGY is 1 of 452 training providers for Customer service practitioner (level 2).

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