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Training provider

UNIVERSITY OF DERBY

Employer reviews

Good (134 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 66% 34% 97
Reporting on progress of apprentices 31% 69% 68
Getting new apprentices started 79% 21% 58
Providing the right training at the right time 88% 12% 49
Improving apprentice skills 94% 6% 47
Adapting to my needs 68% 32% 28
Training facilities 92% 8% 24
Initial assessment of apprentices 83% 17% 23
Working with small numbers of apprentices 89% 11% 19

Apprentice reviews

Good (220 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 70% 30%
Ensuring you understand the requirements of your end-point assessment 74% 26%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 75% 25%
Providing accessible training resources 88% 12%
Balancing online learning with classroom-based training to suit your apprenticeship 76% 24%
Taking into account your previous learning 75% 25%
Giving you relevant training that helps you perform your job better 80% 20%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 90% 10%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 88% 12%
Supporting you and your apprenticeship 84% 16%
Resolving any issues you have 77% 23%
Preparing you for success in your future career 80% 20%

Provider overview

Buxton & Leek College is part of the University of Derby. We offer a wide range of apprenticeship programmes at Intermediate, Advanced and Higher Levels. We specialise in Hospitality & Catering, Hairdressing & Beauty Therapy, Motor Vehicle Engineering, Child Care, Health & Social Care and Customer Service. Our campuses are located in Leek, Buxton and Derby. All of our campuses have an excellent range of facilities which allow us to offer exceptional off-the-job training by expert tutors who are themselves highly qualified and experienced.

Courses offered

View all 60 courses offered by this provider

Select a course to view locations, training options and contact details.

Academic professional (level 7)
Accounts or finance assistant (level 2)
Advanced and creative hair professional (level 3)
Advanced beauty therapist (level 3)
Advanced clinical practitioner (integrated degree) (level 7)
Aerospace engineer (level 6)
Aerospace software engineer (level 6)
Assistant accountant (level 3)
Assistant practitioner (health) (level 5)
Autocare technician (level 2)
Baker (level 2)
Beauty therapist (level 2)
Business administrator (level 3)
Carpentry and joinery (level 2)
Chartered manager (degree) (level 6)
Children, young people and families practitioner (level 4)
Civil engineer (degree) (level 6)
Commis chef (level 2)
Craft carpentry and joinery (level 3)
Customer service practitioner (level 2)
Customer service specialist (level 3)
Diagnostic radiographer (level 6)
Digital and technology solutions professional (level 6)
District nurse (level 7)
Early years educator (level 3)
Early years lead practitioner (level 5)
Early years practitioner (level 2)
Engineering manufacturing technician (level 4)
Engineering technician (level 3)
Enhanced clinical practitioner (level 6)
Hairdressing professional (level 2)
Hospitality manager (level 4)
Hospitality supervisor (level 3)
Hospitality team member (level 2)
Learning and skills assessor (level 3)
Learning and skills mentor (level 4)
Learning and skills teacher (level 5)
Machining technician (level 3)
Manufacturing engineer (degree) (level 6)
Materials science technologist (degree) (level 6)
Mineral products technician (level 5)
Nuclear scientist and nuclear engineer (integrated degree) (level 6)
Nursing associate (level 5)
Nursing associate (NMC 2018) (level 5)
Operating department practitioner (level 6)
Operations manager (level 5)
Paramedic (level 6)
Pipe welder (level 3)
Police constable (integrated degree) (level 6)
Professional accounting or taxation technician (level 4)
Prosthetic and orthotic technician (level 3)
Prosthetist and orthotist (level 6)
Registered nurse degree (NMC 2018) (level 6)
Senior leader (level 7)
Social worker (integrated degree) (level 6)
Teacher (level 6)
Teaching assistant (level 3)
Team leader (level 3)
Wellbeing and holistic therapist (level 3)
Youth worker (level 6)
Apprenticeship training course

Customer service practitioner (level 2)

57% achievement rate (out of 10 apprentices)

54% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

SR8 2RN Remove location

UNIVERSITY OF DERBY’s training options

Head office 126.1 miles away

Kedleston Road, Derby, DE22 1GB

  • not available At apprentice’s workplace
  • available Day release: 106.2 miles away
  • not available Block release

Day release address

1 Devonshire Road, Buxton, Derbyshire, SK17 6RY

Contact this provider about this course

Telephone
08000740099
Shortlisted

UNIVERSITY OF DERBY is 1 of 402 training providers for Customer service practitioner (level 2) at the apprenticeship location.

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