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Training provider

Capital City College Group

Employer reviews

Good (228 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 28% 72% 180
Reporting on progress of apprentices 22% 78% 142
Getting new apprentices started 70% 30% 101
Providing the right training at the right time 52% 48% 65
Working with small numbers of apprentices 89% 11% 62
Improving apprentice skills 65% 35% 54
Initial assessment of apprentices 65% 35% 54
Adapting to my needs 55% 45% 38
Training facilities 76% 24% 33

Apprentice reviews

Good (103 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 74% 26%
Ensuring you understand the requirements of your end-point assessment 79% 21%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 74% 26%
Providing accessible training resources 78% 22%
Balancing online learning with classroom-based training to suit your apprenticeship 74% 26%
Taking into account your previous learning 74% 26%
Giving you relevant training that helps you perform your job better 77% 23%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 78% 22%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 82% 18%
Supporting you and your apprenticeship 76% 24%
Resolving any issues you have 75% 25%
Preparing you for success in your future career 74% 26%

Provider overview

Apprenticeships plus is the training arm of Capital City College, a leading Further Education provider with 35,000 students across 11 London centres. We deliver high-quality, tailored training to empower your workforce - whether hiring new talent or upskilling employees.

Our programmes feature integrated sustainability workshops to help your team tackle real-world challenges. Our experts guide you through the apprenticeship levy, ensuring maximum benefit to drive your business forward.

With free consultations and flexible delivery, we make investing in your team’s success easy and effective.

Courses offered

View all 49 courses offered by this provider

Select a course to view locations, training options and contact details.

Accounts or finance assistant (level 2)
Adult care worker (level 2)
Assistant accountant (level 3)
Assistant technical director (visual effects) (level 4)
Business administrator (level 3)
Carpentry and joinery (level 2)
Chef de partie (level 3)
Commis chef (level 2)
Custody and detention professional (level 3)
Customer service practitioner (level 2)
Customer service specialist (level 3)
Data analyst (level 4)
Data technician (level 3)
Dispensing optician (level 6)
Engineering fitter (level 3)
Engineering technician (level 3)
Facilities management supervisor (level 3)
Facilities manager (level 4)
Facilities services operative (level 2)
Healthcare support worker (level 2)
Hospitality manager (level 4)
Hospitality supervisor (level 3)
Hospitality team member (level 2)
HR support (level 3)
Installation and maintenance electrician (level 3)
Junior 2D artist (visual effects) (level 4)
Junior vfx artist (generalist) (level 4)
Lead adult care worker (level 3)
Leader in adult care (level 5)
Multi-channel marketer (level 3)
Operations manager (level 5)
Pastry chef (level 3)
People professional (level 5)
Pharmacy services assistant (level 2)
Pharmacy technician (integrated) (level 3)
Plumbing and domestic heating technician (level 3)
Procurement and supply assistant (level 3)
Procurement and supply chain practitioner (level 4)
Professional accounting or taxation technician (level 4)
Property maintenance operative (level 2)
Rail engineering advanced technician (level 4)
Rail engineering operative (level 2)
Rail engineering technician (level 3)
Science manufacturing process operative (level 2)
Senior healthcare support worker (level 3)
Software developer (level 4)
Surveying technician (level 3)
Team leader (level 3)
Veterinary nurse (level 3)
Apprenticeship training course

Customer service practitioner (level 2)

56% achievement rate (out of 20 apprentices)

54% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

Tonbridge, Kent Remove location

Capital City College Group’s training options

Head office 28.4 miles away

Kings Cross Centre, 211 Grays Inn Road, London, WC1X 8RA

  • not available At apprentice’s workplace
  • available Day release: 27.2 miles away
  • available Block release: 27.2 miles away

Day and block release address

Vincent Square, London, SW1P 2PD

Shortlisted

Capital City College Group is 1 of 402 training providers for Customer service practitioner (level 2) at the apprenticeship location.

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