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Training provider

WEST SUFFOLK COLLEGE

Employer reviews

Excellent (260 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 64% 36% 192
Getting new apprentices started 82% 18% 128
Reporting on progress of apprentices 48% 52% 127
Providing the right training at the right time 80% 20% 80
Improving apprentice skills 77% 23% 75
Initial assessment of apprentices 77% 23% 73
Adapting to my needs 77% 23% 64
Working with small numbers of apprentices 89% 11% 57
Training facilities 87% 13% 39

Apprentice reviews

Good (143 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 54% 46%
Ensuring you understand the requirements of your end-point assessment 66% 34%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 59% 41%
Providing accessible training resources 71% 29%
Balancing online learning with classroom-based training to suit your apprenticeship 59% 41%
Taking into account your previous learning 69% 31%
Giving you relevant training that helps you perform your job better 68% 32%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 77% 23%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 78% 22%
Supporting you and your apprenticeship 72% 28%
Resolving any issues you have 65% 35%
Preparing you for success in your future career 71% 29%

Provider overview

Apprenticeships are an excellent way for businesses to source and recruit new exciting talent, together with using apprenticeship training to upskill and train existing staff within their organisation.

Apprentices can help you gain the competitive edge, bring new ideas and ensure you have a workforce plan to be sustainable and grow.

Apprentices complete a structured programme of training within their specific industry. The methods of learning will depend on the subject the apprentice is studying which means college attendance may be required either one day a week or one day per month. Our experienced staff will support apprentices on site at the employer's premises via regular review meetings and assessment observations.

Courses offered

View all 71 courses offered by this provider

Select a course to view locations, training options and contact details.

Accounts or finance assistant (level 2)
Adult care worker (level 2)
Advanced beauty therapist (level 3)
Assessor coach (level 4)
Assistant accountant (level 3)
Assistant practitioner (health) (level 5)
Associate project manager (level 4)
Autocare technician (level 2)
Bricklayer (level 2)
Building services engineering craftsperson (level 3)
Business administrator (level 3)
Carpentry and joinery (level 2)
Chartered manager (degree) (level 6)
Children, young people and families manager (level 5)
Coaching professional (level 5)
Construction site supervisor (level 4)
Craft carpentry and joinery (level 3)
Customer service practitioner (level 2)
Customer service specialist (level 3)
Dental nurse (integrated) (level 3)
Early years educator (level 3)
Early years practitioner (level 2)
Engineering fitter (level 3)
Engineering manufacturing technician (level 4)
Engineering operative (level 2)
Engineering technician (level 3)
Groundworker (level 2)
Hairdressing professional (level 2)
Healthcare support worker (level 2)
HR support (level 3)
Improvement practitioner (level 4)
Improvement technician (level 3)
Installation and maintenance electrician (level 3)
Laboratory technician (level 3)
Lead adult care worker (level 3)
Lead practitioner in adult care (level 4)
Leader in adult care (level 5)
Lean manufacturing operative (level 2)
Learning and skills assessor (level 3)
Learning and skills mentor (level 4)
Learning and skills teacher (level 5)
Learning mentor (level 3)
Low carbon heating technician (level 3)
Machining technician (level 3)
Maintenance and operations engineering technician (level 3)
Manufacturing engineer (degree) (level 6)
Motor vehicle service and maintenance technician - light vehicle (level 3)
Multi-channel marketer (level 3)
Operations manager (level 5)
Painter and decorator (level 2)
Payroll administrator (level 3)
People professional (level 5)
Pharmacy services assistant (level 2)
Pharmacy technician (integrated) (level 3)
Plate welder (level 3)
Plumbing and domestic heating technician (level 3)
Procurement and supply assistant (level 3)
Procurement and supply chain practitioner (level 4)
Professional accounting or taxation technician (level 4)
Property maintenance operative (level 2)
Recruitment consultant (level 3)
Recruitment resourcer (level 2)
Science manufacturing process operative (level 2)
Science manufacturing technician (level 3)
Science manufacturing technician 2023 (level 3)
Senior healthcare support worker (level 3)
Supply chain operator (level 2)
Supply chain warehouse operative (level 2)
Teaching assistant (level 3)
Team leader (level 3)
Welder (level 2)
Apprenticeship training course

Customer service practitioner (level 2)

75% achievement rate (out of 40 apprentices)

54% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

RM14 3DR Remove location

WEST SUFFOLK COLLEGE’s training options

Head office 51.8 miles away

Out Risbygate, Bury St. Edmunds, IP33 3RL

  • available At apprentice’s workplace
  • available Day release: 51.9 miles away
  • not available Block release

Day release address

Out Risbygate, BURY ST EDMUNDS, Suffolk, IP33 3RL

Shortlisted

WEST SUFFOLK COLLEGE is 1 of 402 training providers for Customer service practitioner (level 2) at the apprenticeship location.

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