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Training provider

THE WEST MIDLANDS CREATIVE ALLIANCE LIMITED

Employer reviews

Good (29 reviews)

Employer review details
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Communication with employers(selected by 22 employers)

    45%55%
  • Reporting on progress of apprentices(selected by 15 employers)

    33%67%
  • Getting new apprentices started(selected by 13 employers)

    85%15%
  • Improving apprentice skills(selected by 12 employers)

    83%17%
  • Initial assessment of apprentices(selected by 12 employers)

    83%17%
  • Adapting to my needs(selected by 11 employers)

    64%36%
  • Providing the right training at the right time(selected by 10 employers)

    80%20%
  • Working with small numbers of apprentices(selected by 6 employers)

    67%33%
  • Training facilities(selected by 2 employers)

    100%0%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 45% 55% 22
Reporting on progress of apprentices 33% 67% 15
Getting new apprentices started 85% 15% 13
Improving apprentice skills 83% 17% 12
Initial assessment of apprentices 83% 17% 12
Adapting to my needs 64% 36% 11
Providing the right training at the right time 80% 20% 10
Working with small numbers of apprentices 67% 33% 6
Training facilities 100% 0% 2

Apprentice reviews

Good (25 reviews)

Apprentice review details
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Communication

  • Communicating clearly with you

    72%28%
  • Ensuring you understand the requirements of your end-point assessment

    80%20%

Organisation

  • Organising well-structured training

    76%24%
  • Providing accessible training resources

    76%24%
  • Balancing online learning with classroom-based training to suit your apprenticeship

    64%36%
  • Taking into account your previous learning

    80%20%
  • Giving you relevant training that helps you perform your job better

    84%16%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time

    92%8%

Support

  • Helping you learn new skills and develop existing ones

    88%12%
  • Supporting you and your apprenticeship

    84%16%
  • Resolving any issues you have

    76%24%
  • Preparing you for success in your future career

    84%16%
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 72% 28%
Ensuring you understand the requirements of your end-point assessment 80% 20%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 76% 24%
Providing accessible training resources 76% 24%
Balancing online learning with classroom-based training to suit your apprenticeship 64% 36%
Taking into account your previous learning 80% 20%
Giving you relevant training that helps you perform your job better 84% 16%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 92% 8%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 88% 12%
Supporting you and your apprenticeship 84% 16%
Resolving any issues you have 76% 24%
Preparing you for success in your future career 84% 16%

Provider overview

Creative Alliance is an independent learning provider within the creative and cultural sector. We enable talented young people to get into creative, digital or marketing roles regardless of background or previous education. We do this by:

  • Creative careers education and employability skills programmes
  • Creative apprenticeships and traineeships
  • Start-up support for creative businesses

Creative Alliance is a social enterprise founded in 2005. We have delivered apprenticeships in the Creative Sector since 2009. We are Matrix Accredited for the quality of advice and guidance and have been recognised for our training delivery including an award from the Social Enterprise UK award winners 2015 for education, training and jobs.

Apprenticeship training course

Customer service practitioner (level 2)

92% achievement rate (out of 10 apprentices)

54% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

WA10 1BA Remove location

THE WEST MIDLANDS CREATIVE ALLIANCE LIMITED’s training options

Head office 76.3 miles away

Unit Lg01-Lg02 Zellig Building The Custard Factory, Gibb Street, Birmingham, B9 4AT

  • available At apprentice’s workplace (national)
  • available Day release: 76.3 miles away
  • not available Block release

Day release address

LG01-LG02 Zellig, GIBB STREET, BIRMINGHAM, West Midlands, B9 4AT

Contact this provider about this course

Telephone
0121 753 0049
Shortlisted

THE WEST MIDLANDS CREATIVE ALLIANCE LIMITED is 1 of 402 training providers for Customer service practitioner (level 2) at the apprenticeship location.

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