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Training provider

WEST BERKSHIRE TRAINING CONSORTIUM

Employer reviews

Excellent (34 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 63% 37% 27
Improving apprentice skills 95% 5% 20
Reporting on progress of apprentices 47% 53% 17
Providing the right training at the right time 81% 19% 16
Getting new apprentices started 93% 7% 15
Adapting to my needs 82% 18% 11
Working with small numbers of apprentices 100% 0% 8
Initial assessment of apprentices 100% 0% 6
Training facilities 100% 0% 3

Apprentice reviews

Good (27 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 89% 11%
Ensuring you understand the requirements of your end-point assessment 81% 19%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 89% 11%
Providing accessible training resources 89% 11%
Balancing online learning with classroom-based training to suit your apprenticeship 89% 11%
Taking into account your previous learning 85% 15%
Giving you relevant training that helps you perform your job better 81% 19%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 70% 30%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 81% 19%
Supporting you and your apprenticeship 89% 11%
Resolving any issues you have 85% 15%
Preparing you for success in your future career 85% 15%

Provider overview

WBTC has been working with local employers to help their business flourish and grow since 1983. We're not for profit which lets us to take an imaginative approach in supporting our customers.
It's a popular choice for employers to bring young people into the organisation and train them up. Apprentices can be moulded to suit your culture and they often have a strong learning behaviour enabling them to pick up new skills quickly. WBTC will help you by; carefully matching apprentices to your organisation. accessing any grants for you to cover the initial costs of employing an apprentice, organise all of the training/assessment, sort the government funding, provide someone in your organisation with a mentoring course, take care of any paperwork.

Apprenticeship training course

Customer service practitioner (level 2)

80% achievement rate (out of 70 apprentices)

54% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

birmingham, west midlands Remove location

WEST BERKSHIRE TRAINING CONSORTIUM’s training options

Head office 77.9 miles away

Consortium House, 7 Cheap Street, Newbury, RG14 5DD

  • not available At apprentice’s workplace
  • available Day release: 77.8 miles away
  • not available Block release

Day release address

Consortium House, 7 Cheap Street, NEWBURY, Berkshire, RG14 5DD

Contact this provider about this course

Telephone
0163535975
Shortlisted

WEST BERKSHIRE TRAINING CONSORTIUM is 1 of 402 training providers for Customer service practitioner (level 2) at the apprenticeship location.

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