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Training provider

NORTHAMPTON COLLEGE

Employer reviews

Good (81 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 41% 59% 59
Reporting on progress of apprentices 33% 67% 42
Providing the right training at the right time 82% 18% 28
Getting new apprentices started 82% 18% 28
Improving apprentice skills 78% 22% 27
Training facilities 95% 5% 21
Adapting to my needs 42% 58% 19
Working with small numbers of apprentices 92% 8% 13
Initial assessment of apprentices 50% 50% 12

Apprentice reviews

Good (15 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 53% 47%
Ensuring you understand the requirements of your end-point assessment 67% 33%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 67% 33%
Providing accessible training resources 67% 33%
Balancing online learning with classroom-based training to suit your apprenticeship 67% 33%
Taking into account your previous learning 60% 40%
Giving you relevant training that helps you perform your job better 73% 27%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 73% 27%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 80% 20%
Supporting you and your apprenticeship 67% 33%
Resolving any issues you have 53% 47%
Preparing you for success in your future career 60% 40%

Provider overview

At Northampton College students will receive the best in education and skills development in state of the art facilities. We aim to ensure that students can reach their potential. This means that we are committed to further education. Around 9,000 students choose to study with us and this number is growing. The Principal, Pat Brennan-Barrett, leads a senior team responsible for managing the business areas of the College and developing, delivering and managing the curriculum. The curriculum is delivered through six Schools.

The College provides a service for local employers and we respond to their needs through our Business Centre, based at Booth Lane. We can help businesses to access government funding to provide apprenticeships.

Apprenticeship training course

Customer service practitioner (level 2)

63% achievement rate (out of 30 apprentices)

54% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

WR11 Tewkesbury Remove location

NORTHAMPTON COLLEGE’s training options

Head office 47.3 miles away

Main Campus, Booth Lane, Northampton, NN3 3RF

  • available At apprentice’s workplace
  • available Day release: 47.3 miles away
  • not available Block release

Day release address

Main Campus, Booth Lane, NORTHAMPTON, Northamptonshire, NN3 3RF

Contact this provider about this course

Telephone
01604734323
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NORTHAMPTON COLLEGE is 1 of 402 training providers for Customer service practitioner (level 2) at the apprenticeship location.

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