Training provider

EKC GROUP

Employer reviews

Good (83 reviews)

Employer review details

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Communication with employers	66%	34%	67
Reporting on progress of apprentices	39%	61%	36
Getting new apprentices started	83%	17%	35
Improving apprentice skills	69%	31%	29
Providing the right training at the right time	75%	25%	28
Adapting to my needs	90%	10%	20
Initial assessment of apprentices	88%	12%	17
Working with small numbers of apprentices	93%	7%	15
Training facilities	87%	13%	15

Apprentice reviews

Excellent (57 reviews)

Apprentice review details

Communication

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Communicating clearly with you	77%	23%
Ensuring you understand the requirements of your end-point assessment	86%	14%

Organisation

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Organising well-structured training	84%	16%
Providing accessible training resources	81%	19%
Balancing online learning with classroom-based training to suit your apprenticeship	77%	23%
Taking into account your previous learning	77%	23%
Giving you relevant training that helps you perform your job better	81%	19%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	77%	23%

Support

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones	82%	18%
Supporting you and your apprenticeship	86%	14%
Resolving any issues you have	81%	19%
Preparing you for success in your future career	84%	16%

Provider overview

East Kent College offers a wide range of apprenticeships at all levels and across most of the vocational disciplines. A dedicated Business Development Team works with employers and prospective apprentices to ensure as smooth a transition into employment for the apprentice as possible.

Courses offered

View all 43 courses offered by this provider

Select a course to view locations, training options and contact details.

Accounts or finance assistant (level 2)

Adult care worker (level 2)

Animal care and welfare assistant (level 2)

Assessor coach (level 4)

Assistant accountant (level 3)

Bricklayer (level 2)

Business administrator (level 3)

Carpentry and joinery (level 2)

Construction site supervisor (level 4)

Craft carpentry and joinery (level 3)

Customer service practitioner (level 2)

Customer service specialist (level 3)

Early years educator (level 3)

Early years lead practitioner (level 5)

Engineering design and draughtsperson (level 3)

Engineering operative (level 2)

Engineering technician (level 3)

Furniture making operative (level 2)

Furniture manufacturer (level 2)

Hairdressing professional (level 2)

Horticulture or landscape construction operative (level 2)

HR support (level 3)

Information communications technician (level 3)

Installation and maintenance electrician (level 3)

Insurance practitioner (level 3)

Laboratory technician (level 3)

Lead adult care worker (level 3)

Learning and skills teacher (level 5)

Machining technician (level 3)

Maintenance and operations engineering technician (level 3)

Metal fabricator (level 3)

Motor vehicle service and maintenance technician - light vehicle (level 3)

Operations manager (level 5)

Painter and decorator (level 2)

People professional (level 5)

Plate welder (level 3)

Plumbing and domestic heating technician (level 3)

Professional accounting or taxation technician (level 4)

Senior healthcare support worker (level 3)

Teaching assistant (level 3)

Team leader (level 3)

Welder (level 2)

Wood product manufacturing operative (level 2)

Apprenticeship training course

Customer service practitioner (level 2)

64% achievement rate (out of 10 apprentices)

54% national achievement rate

Explain achievement rate

The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

birmingham, west midlands Remove location

EKC GROUP’s training options

Head office 161.4 miles away

Ramsgate Road, Broadstairs, CT10 1PN

• available At apprentice’s workplace
• available Day release: 161.4 miles away
• not available Block release

Day release address

Off Site, Broadstairs, CT10 1PB

Contact this provider about this course

• Email: apprenticeships@eastkent.ac.uk
• Telephone: 01227811315
• Website: https://ekcgroup.ac.uk/ekc-workhigher/apprenticeships/apprenticeship-courses

Shortlisted

EKC GROUP is 1 of 402 training providers for Customer service practitioner (level 2) at the apprenticeship location.

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