Training provider

TELFORD COLLEGE

Employer reviews

Good (95 reviews)

Employer review details

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Communication with employers	69%	31%	64
Reporting on progress of apprentices	47%	53%	51
Getting new apprentices started	97%	3%	34
Improving apprentice skills	70%	30%	33
Adapting to my needs	71%	29%	24
Providing the right training at the right time	52%	48%	23
Initial assessment of apprentices	74%	26%	23
Training facilities	78%	22%	23
Working with small numbers of apprentices	95%	5%	21

Apprentice reviews

Good (32 reviews)

Apprentice review details

Communication

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Communicating clearly with you	72%	28%
Ensuring you understand the requirements of your end-point assessment	78%	22%

Organisation

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Organising well-structured training	72%	28%
Providing accessible training resources	72%	28%
Balancing online learning with classroom-based training to suit your apprenticeship	78%	22%
Taking into account your previous learning	78%	22%
Giving you relevant training that helps you perform your job better	81%	19%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	84%	16%

Support

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones	81%	19%
Supporting you and your apprenticeship	84%	16%
Resolving any issues you have	84%	16%
Preparing you for success in your future career	88%	12%

Provider overview

Telford College is a forward thinking college working with employers to offer the best apprenticeship for their workforce. Our expert business development team will ensure companies are getting the most from their apprenticeship levy pot and getting existing staff members up-skilled.

We deliver apprenticeships all over the UK for over 20 industries including:

• Business admin

• Construction

• Civil engineering

• Education and Training

• Health and Care

• Information and Communication Technologies

• Management

• Warehouse and Logistics

• Food Manufacturing

• Engineering

Large organisations make use of our privately owned hotel where we can offer accommodation to travelling students for block release programmes.

Courses offered

View all 28 courses offered by this provider

Select a course to view locations, training options and contact details.

Accounts or finance assistant (level 2)

Assistant accountant (level 3)

Autocare technician (level 2)

Bricklayer (level 2)

Business administrator (level 3)

Customer service practitioner (level 2)

Cyber security technologist (level 4)

Cyber security technologist (2021) (level 4)

Digital marketer (level 3)

Early years educator (level 3)

Early years practitioner (level 2)

Engineering manufacturing technician (level 4)

Engineering technician (level 3)

Groundworker (level 2)

Highways maintenance skilled operative (level 2)

HR support (level 3)

Information communications technician (level 3)

Installation and maintenance electrician (level 3)

Lead engineering maintenance technician (level 4)

Lean manufacturing operative (level 2)

Motor vehicle service and maintenance technician - light vehicle (level 3)

Multi-channel marketer (level 3)

People professional (level 5)

Professional accounting or taxation technician (level 4)

Property maintenance operative (level 2)

Road surfacing operative (level 2)

Software development technician (level 3)

Teaching assistant (level 3)

Apprenticeship training course

Customer service practitioner (level 2)

44% achievement rate (out of 20 apprentices)

54% national achievement rate

Explain achievement rate

The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

Canterbury, Kent Remove location

TELFORD COLLEGE’s training options

Head office 181.8 miles away

Haybridge Road, Wellington, Telford, TF1 2NP

• not available At apprentice’s workplace
• available Day release: 181.8 miles away
• not available Block release

Day release address

Haybridge Road, Telford, Shropshire, TF1 2NP

Contact this provider about this course

• Email: engage@telfordcollege.ac.uk
• Telephone: 01952642452
• Website: http://www.telfordcollege.ac.uk

Shortlisted

TELFORD COLLEGE is 1 of 402 training providers for Customer service practitioner (level 2) at the apprenticeship location.

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