Skip to main content

We're improving Find apprenticeship training. What do you think of this service? (opens in a new tab)


Training provider

THE EDUCATION TRAINING COLLECTIVE

Employer reviews

Good (98 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 64% 36% 70
Getting new apprentices started 87% 13% 38
Reporting on progress of apprentices 34% 66% 38
Providing the right training at the right time 88% 12% 34
Adapting to my needs 90% 10% 31
Initial assessment of apprentices 64% 36% 28
Improving apprentice skills 80% 20% 20
Working with small numbers of apprentices 85% 15% 20
Training facilities 78% 22% 18

Apprentice reviews

Good (56 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 61% 39%
Ensuring you understand the requirements of your end-point assessment 68% 32%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 61% 39%
Providing accessible training resources 70% 30%
Balancing online learning with classroom-based training to suit your apprenticeship 64% 36%
Taking into account your previous learning 71% 29%
Giving you relevant training that helps you perform your job better 64% 36%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 77% 23%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 77% 23%
Supporting you and your apprenticeship 66% 34%
Resolving any issues you have 68% 32%
Preparing you for success in your future career 70% 30%

Provider overview

Stockton Riverside College provide post 16 education and training across the north east and beyond. Offering a wide range of apprenticeships, commercial, vocational, academic and higher education training and courses, we make a huge impact to thousands of people and businesses across the region.

We offer apprenticeships and commercial training courses in a vast range of sectors including accountancy, business administration, construction, motor vehicle, childcare, adult social care, management, facilities, engineering, hairdressing, beauty therapy, hospitality, logistics, warehousing and many more which can all be tailored to meet the needs of your business.

Courses offered

View all 44 courses offered by this provider

Select a course to view locations, training options and contact details.

Accounts or finance assistant (level 2)
Assistant accountant (level 3)
Autocare technician (level 2)
Bricklayer (level 2)
Business administrator (level 3)
Carpentry and joinery (level 2)
Chartered legal executive (level 6)
Chartered legal executive litigator and advocate (level 7)
Children, young people and families manager (level 5)
Children, young people and families practitioner (level 4)
Coaching professional (level 5)
Community activator coach (level 2)
Craft carpentry and joinery (level 3)
Customer service practitioner (level 2)
Early years educator (level 3)
Early years practitioner (level 2)
Engineering construction erector rigger (level 3)
Engineering construction pipefitter (level 3)
Engineering manufacturing technician (level 4)
Engineering operative (level 2)
Healthcare support worker (level 2)
Horticulture or landscape construction operative (level 2)
Installation and maintenance electrician (level 3)
Lead engineering maintenance technician (level 4)
Learning and skills mentor (level 4)
Maintenance and operations engineering technician (level 3)
Marketing executive (level 4)
Motor vehicle service and maintenance technician - light vehicle (level 3)
Multi-channel marketer (level 3)
Operations manager (level 5)
Painter and decorator (level 2)
Paralegal (level 3)
Pipe welder (level 3)
Plasterer (level 2)
Plate welder (level 3)
Plumbing and domestic heating technician (level 3)
Property maintenance operative (level 2)
Roofer (level 2)
Scaffolder (level 2)
Senior healthcare support worker (level 3)
Senior leader (level 7)
Sports coach (level 4)
Teaching assistant (level 3)
Team leader (level 3)
Apprenticeship training course

Customer service practitioner (level 2)

59% achievement rate (out of 40 apprentices)

54% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

Derby, Derbyshire Remove location

THE EDUCATION TRAINING COLLECTIVE’s training options

Head office 114.5 miles away

Harvard Avenue, Thornaby, Stockton-On-Tees, TS17 6FB

  • available At apprentice’s workplace
  • not available Day release
  • not available Block release

Contact this provider about this course

Telephone
01642865581
Shortlisted

THE EDUCATION TRAINING COLLECTIVE is 1 of 402 training providers for Customer service practitioner (level 2) at the apprenticeship location.

View training providers

We're improving Find apprenticeship training. What did you think of this service? (opens in a new tab)

Back to top View shortlist