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Training provider

STOCKTON-ON-TEES BOROUGH COUNCIL

Employer reviews

Good (11 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 38% 62% 8
Getting new apprentices started 100% 0% 4
Reporting on progress of apprentices 50% 50% 4
Initial assessment of apprentices 100% 0% 3
Providing the right training at the right time 100% 0% 2
Improving apprentice skills 100% 0% 1
Working with small numbers of apprentices 100% 0% 1

Apprentice reviews

Good (6 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 50% 50%
Ensuring you understand the requirements of your end-point assessment 67% 33%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 67% 33%
Providing accessible training resources 83% 17%
Balancing online learning with classroom-based training to suit your apprenticeship 67% 33%
Taking into account your previous learning 67% 33%
Giving you relevant training that helps you perform your job better 83% 17%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 100% 0%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 100% 0%
Supporting you and your apprenticeship 83% 17%
Resolving any issues you have 67% 33%
Preparing you for success in your future career 83% 17%

Provider overview

Stockton Learning and Skills Service is rated as a 'good' provider (OFSTED, 2018). We hold the MATRIX accreditation for high quality information, advice and guidance and are successful in moving learners on to further education, training and employment. We deliver across all parts of the Stockton Borough and work with a range of partners to ensure all courses offer progression opportunities. We are very proud of our learners' achievements and the positive impact we have on our communities.

Apprenticeship training course

Customer service practitioner (level 2)

67% achievement rate (out of 50 apprentices)

54% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

WR11 Tewkesbury Remove location

STOCKTON-ON-TEES BOROUGH COUNCIL’s training options

Head office 172.3 miles away

Dunedin House, Colombia Drive, Thornaby, Stockton-On-Tees, TS17 6BJ

  • not available At apprentice’s workplace
  • available Day release: 175.4 miles away
  • not available Block release

Day release address

Billingham Community Centre, The Causeway, Billingham, Stockton on Tees, TS23 2DA

Contact this provider about this course

Telephone
01642527916
Shortlisted

STOCKTON-ON-TEES BOROUGH COUNCIL is 1 of 402 training providers for Customer service practitioner (level 2) at the apprenticeship location.

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