Skip to main content

Tell us whether you accept cookies

We use cookies to collect information about how you use this service. We use this information to make the service work as well as possible and improve this service.

Set cookie preferences

You've accepted all cookies. You can change your cookie settings at any time.

Find apprenticeship training for your apprentice

We're improving Find apprenticeship training. What did you think of this service? (opens in a new tab)

  1. Home
  2. Apprenticeship training courses
  3. Customer service practitioner (level 2)
  4. Training providers
View shortlist
Training provider

STOCKTON-ON-TEES BOROUGH COUNCIL

Employer reviews

Good (11 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 38% 62% 8
Getting new apprentices started 100% 0% 4
Reporting on progress of apprentices 50% 50% 4
Initial assessment of apprentices 100% 0% 3
Providing the right training at the right time 100% 0% 2
Improving apprentice skills 100% 0% 1
Working with small numbers of apprentices 100% 0% 1

Apprentice reviews

Not yet reviewed

Provider overview

Stockton Learning and Skills Service is rated as a 'good' provider (OFSTED, 2018). We hold the MATRIX accreditation for high quality information, advice and guidance and are successful in moving learners on to further education, training and employment. We deliver across all parts of the Stockton Borough and work with a range of partners to ensure all courses offer progression opportunities. We are very proud of our learners' achievements and the positive impact we have on our communities.

Courses offered

View all 11 courses offered by this provider

Select a course to view locations, training options and contact details.

Adult care worker (level 2)
Business administrator (level 3)
Customer service practitioner (level 2)
Early years educator (level 3)
Early years practitioner (level 2)
Lead adult care worker (level 3)
Lead practitioner in adult care (level 4)
Library, information and archive services assistant (level 3)
Operations manager (level 5)
Teacher (level 6)
Team leader (level 3)
Apprenticeship training course

Customer service practitioner (level 2)

67% achievement rate (out of 50 apprentices)

54% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

STOCKTON-ON-TEES BOROUGH COUNCIL’s training options

Head office

Dunedin House, Colombia Drive, Thornaby, Stockton-On-Tees, TS17 6BJ

  • not available At apprentice’s workplace
  • available Day release
  • not available Block release

Apprenticeship location

Check STOCKTON-ON-TEES BOROUGH COUNCIL’s training options for the apprenticeship location.

Contact this provider about this course

Email
learning.skills@stockton.gov.uk
Telephone
01642527916
Website
https://www.slss.ac.uk/apprenticeships/
Shortlisted

STOCKTON-ON-TEES BOROUGH COUNCIL is 1 of 407 training providers for Customer service practitioner (level 2).

View training providers for this course

We're improving Find apprenticeship training. What did you think of this service? (opens in a new tab)

Back to top View shortlist