Skip to main content

Tell us whether you accept cookies

We use cookies to collect information about how you use this service. We use this information to make the service work as well as possible and improve this service.

Set cookie preferences

You've accepted all cookies. You can change your cookie settings at any time.

Find apprenticeship training for your apprentice

We're improving Find apprenticeship training. What do you think of this service? (opens in a new tab)

  1. Home
  2. Apprenticeship training courses
  3. Customer service practitioner (level 2)
  4. Training providers
View shortlist
Training provider

SPRINGBOARD SUNDERLAND TRUST

Employer reviews

Excellent (13 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 56% 44% 9
Providing the right training at the right time 67% 33% 6
Getting new apprentices started 100% 0% 6
Improving apprentice skills 50% 50% 4
Working with small numbers of apprentices 100% 0% 4
Initial assessment of apprentices 67% 33% 3
Reporting on progress of apprentices 33% 67% 3
Adapting to my needs 0% 100% 1
Training facilities 0% 100% 1

Apprentice reviews

Not yet reviewed

Provider overview

Springboard is a charity, established in 1975 our aim is to support development of sustainable communities, where people have the skills needed for work and life. Operating across the north east, with bases in Hartlepool, Peterlee, Sunderland, Hetton and Jarrow. We hold Investor in People, Matrix Award for Information, Advice & Guidance AG and Disability Confident Symbol User.

We are proud of our apprentices and provide quality teaching, learning and assessment experiences.

Local employers value the contribution our apprentices make to their business, one saying the outstanding support and training from Springboard as well as their own individual dedication and professionalism has proven them to be invaluable members of our staff team.

Courses offered

View all 4 courses offered by this provider

Select a course to view locations, training options and contact details.

Business administrator (level 3)
Customer service practitioner (level 2)
Customer service specialist (level 3)
Team leader (level 3)
Apprenticeship training course

Customer service practitioner (level 2)

41% achievement rate (out of 20 apprentices)

54% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

Manchester, Greater Manchester Remove location

SPRINGBOARD SUNDERLAND TRUST’s training options

Head office 104.7 miles away

East Way Rivergreen Industrial Estate, Sunderland, SR4 6AD

  • available At apprentice’s workplace
  • available Day release: 104.7 miles away
  • not available Block release

Day release address

Unit1/2 Rivergreen Industry Centre, Pallion, Sunderalnd, Tyne and Wear, SR4 6AD

Contact this provider about this course

Email
gdodds@springboard-ne.org
Telephone
0300 003 7073
Website
https://www.springboard-ne.org.uk/
Shortlisted

SPRINGBOARD SUNDERLAND TRUST is 1 of 402 training providers for Customer service practitioner (level 2) at the apprenticeship location.

View training providers

We're improving Find apprenticeship training. What did you think of this service? (opens in a new tab)

Back to top View shortlist