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Training provider

SPRINGBOARD SUNDERLAND TRUST

Employer reviews

Good (23 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 62% 38% 16
Getting new apprentices started 100% 0% 10
Providing the right training at the right time 78% 22% 9
Improving apprentice skills 75% 25% 8
Working with small numbers of apprentices 100% 0% 8
Reporting on progress of apprentices 38% 62% 8
Initial assessment of apprentices 80% 20% 5
Adapting to my needs 50% 50% 2
Training facilities 0% 100% 1

Apprentice reviews

Not yet reviewed

Provider overview

Springboard is a charity, established in 1975 our aim is to support development of sustainable communities, where people have the skills needed for work and life. Operating across the north east, with bases in Hartlepool, Peterlee, Sunderland, Hetton and Jarrow. We hold Investor in People, Matrix Award for Information, Advice & Guidance AG and Disability Confident Symbol User.

We are proud of our apprentices and provide quality teaching, learning and assessment experiences.

Local employers value the contribution our apprentices make to their business, one saying the outstanding support and training from Springboard as well as their own individual dedication and professionalism has proven them to be invaluable members of our staff team.

Apprenticeship training course

Customer service practitioner (level 2)

41% achievement rate (out of 20 apprentices)

54% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

This training provider does not offer Customer service practitioner (level 2) at the apprenticeship location.

There are 415 training providers for Customer service practitioner (level 2) at the apprenticeship location.

Apprenticeship location

Check SPRINGBOARD SUNDERLAND TRUST’s training options for the apprenticeship location.

Contact this provider about this course

Telephone
0300 003 7073
Shortlisted
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