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Training provider

HAVANT AND SOUTH DOWNS COLLEGE

Employer reviews

Excellent (61 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 58% 42% 53
Reporting on progress of apprentices 57% 43% 28
Getting new apprentices started 92% 8% 26
Providing the right training at the right time 71% 29% 21
Adapting to my needs 65% 35% 17
Initial assessment of apprentices 87% 13% 15
Improving apprentice skills 100% 0% 11
Training facilities 50% 50% 10
Working with small numbers of apprentices 100% 0% 7

Apprentice reviews

Good (12 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 50% 50%
Ensuring you understand the requirements of your end-point assessment 67% 33%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 67% 33%
Providing accessible training resources 92% 8%
Balancing online learning with classroom-based training to suit your apprenticeship 58% 42%
Taking into account your previous learning 67% 33%
Giving you relevant training that helps you perform your job better 67% 33%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 75% 25%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 83% 17%
Supporting you and your apprenticeship 75% 25%
Resolving any issues you have 58% 42%
Preparing you for success in your future career 83% 17%

Provider overview

HSDC serves the communities of Hampshire, Portsmouth and across the south coast from Dorset to Sussex. Judged to be Good by Ofsted. Our apprenticeship programme offers high quality educational route for school leavers, as well as a fully-funded option for adult learners already in the workplace. From level 2 through to level 5, all programmes have been developed with local and regional employers to enhance the skills, knowledge, and behaviors of the apprentices via models including day-release options as well as work-based delivery. HSDC delivers a suite of apprenticeships across four main sectors: Engineering, Catering and Hospitality, Care and Early Years Education and Business Management.

Apprenticeship training course

Customer service practitioner (level 2)

65% achievement rate (out of 50 apprentices)

54% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

WA10 1BA Remove location

HAVANT AND SOUTH DOWNS COLLEGE’s training options

Head office 193.3 miles away

College Road, Purbrook, Waterlooville, PO7 8AA

  • available At apprentice’s workplace
  • not available Day release
  • not available Block release

Contact this provider about this course

Telephone
02392794661
Shortlisted

HAVANT AND SOUTH DOWNS COLLEGE is 1 of 402 training providers for Customer service practitioner (level 2) at the apprenticeship location.

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