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Training provider

SMART TRAINING AND RECRUITMENT LIMITED

Employer reviews

Excellent (367 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 74% 26% 273
Reporting on progress of apprentices 59% 41% 186
Getting new apprentices started 87% 13% 167
Initial assessment of apprentices 87% 13% 98
Providing the right training at the right time 85% 15% 95
Working with small numbers of apprentices 91% 9% 92
Improving apprentice skills 79% 21% 91
Adapting to my needs 79% 21% 82
Training facilities 56% 44% 16

Apprentice reviews

Excellent (36 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 92% 8%
Ensuring you understand the requirements of your end-point assessment 89% 11%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 97% 3%
Providing accessible training resources 100% 0%
Balancing online learning with classroom-based training to suit your apprenticeship 72% 28%
Taking into account your previous learning 83% 17%
Giving you relevant training that helps you perform your job better 100% 0%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 94% 6%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 100% 0%
Supporting you and your apprenticeship 100% 0%
Resolving any issues you have 100% 0%
Preparing you for success in your future career 97% 3%

Provider overview

Here at Smart, we believe that everyone deserves the opportunity to learn the skills they need to unlock and fulfil their potential through apprenticeships.

We opened our doors in 2003 and deliver high-quality Government Funded programmes throughout England. With a team of talented training advisors ready to share their wealth of experience and knowledge. We are a dynamic Training Provider, approved by Ofsted and the ESFA to deliver apprenticeship programmes.  

In fact, since we opened our doors, we’ve delivered thousands of successful apprenticeships and helped over 5,000 employers reap the benefit of having a dedicated, well trained, and enthusiastic workforce.

Apprenticeship training course

Customer service practitioner (level 2)

66% pass rate (out of 130 apprentices)

66% national average pass rate

Explain pass rate
The percentage of apprentices who successfully passed a similar apprenticeship with this training provider in the 2018 to 2019 academic year.

SMART TRAINING AND RECRUITMENT LIMITED’s training options

Head office

Quay Street, Newport, PO30 5BA

  • available At apprentice’s workplace (national)
  • not available Day release
  • not available Block release

Apprenticeship location

Check SMART TRAINING AND RECRUITMENT LIMITED’s training options for the apprenticeship location.

Contact this provider about this course

Telephone
01983 475006
Shortlisted

SMART TRAINING AND RECRUITMENT LIMITED is 1 of 448 training providers for Customer service practitioner (level 2).

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