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Training provider

SHREWSBURY COLLEGES GROUP

UKPRN 10005822

Customer service practitioner (level 2)

Training options for this course

This provider offers these training options for this course in WA3 Salford. You can remove or change your location . This may change what options are available.

If there are multiple training options, the apprentice may do a combination of these. You'll need to contact the provider to confirm what training they offer.

Training option Location

Day release

One day a week at the provider's location.

53.0 miles to closest location: London Road Campus, London Road, Shrewsbury, SY2 6PR

Course achievements and participation

Achievements

No data

There is not enough data to show the achievement rate for this course. This may be because a small number of apprentices completed this course, or this is a new course for this provider.

Participation

No data

Not enough apprentices have completed a course with this provider to show participation

Course-level data collected by the Department for Education.

Training provider information

Employer and apprentice reviews for this training provider

Employers

Excellent

average review from 2 employers when asked to rate this provider as 'Excellent', 'Good', 'Poor' or 'Very poor'.

Apprentices

Good

average review from 12 apprentices when asked to rate this provider as 'Excellent', 'Good', 'Poor' or 'Very poor'.

Combined reviews for all courses delivered by this provider in the last full academic year (2023 to 2024). Data collected by Department for Education.
View reviews with feedback from the last 5 years

1 August 2024 to today

These are the most recent reviews for this training provider. We update the main star rating on this page when we have reviews from a full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (2 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 1 employer)

    100%0%
  • Communication with employers(selected by 1 employer)

    100%0%
  • Getting new apprentices started(selected by 1 employer)

    100%0%
  • Improving apprentice skills(selected by 1 employer)

    100%0%
  • Initial assessment of apprentices(selected by 1 employer)

    100%0%
  • Reporting on progress of apprentices(selected by 1 employer)

    100%0%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 100% 0% 1
Communication with employers 100% 0% 1
Getting new apprentices started 100% 0% 1
Improving apprentice skills 100% 0% 1
Initial assessment of apprentices 100% 0% 1
Reporting on progress of apprentices 100% 0% 1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices have given feedback about this training provider.

1 August 2023 to 31 July 2024

These reviews are for all courses delivered by this provider in the last full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (2 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 1 employer)

    100%0%
  • Communication with employers(selected by 2 employers)

    100%0%
  • Getting new apprentices started(selected by 1 employer)

    100%0%
  • Reporting on progress of apprentices(selected by 2 employers)

    50%50%
  • Training facilities(selected by 1 employer)

    100%0%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 100% 0% 1
Communication with employers 100% 0% 2
Getting new apprentices started 100% 0% 1
Reporting on progress of apprentices 50% 50% 2
Training facilities 100% 0% 1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (12 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Communication

  • Communicating clearly with you(selected by 12 apprentices)

    42%58%
  • Ensuring you understand the requirements of your end-point assessment(selected by 12 apprentices)

    42%58%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Organisation

  • Organising well-structured training(selected by 12 apprentices)

    58%42%
  • Providing accessible training resources(selected by 12 apprentices)

    50%50%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 12 apprentices)

    67%33%
  • Taking into account your previous learning(selected by 12 apprentices)

    67%33%
  • Giving you relevant training that helps you perform your job better(selected by 12 apprentices)

    58%42%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 12 apprentices)

    58%42%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Support

  • Helping you learn new skills and develop existing ones(selected by 12 apprentices)

    75%25%
  • Supporting you and your apprenticeship(selected by 12 apprentices)

    50%50%
  • Resolving any issues you have(selected by 12 apprentices)

    58%42%
  • Preparing you for success in your future career(selected by 12 apprentices)

    58%42%
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 42% 58%
Ensuring you understand the requirements of your end-point assessment 42% 58%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 58% 42%
Providing accessible training resources 50% 50%
Balancing online learning with classroom-based training to suit your apprenticeship 67% 33%
Taking into account your previous learning 67% 33%
Giving you relevant training that helps you perform your job better 58% 42%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 58% 42%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 75% 25%
Supporting you and your apprenticeship 50% 50%
Resolving any issues you have 58% 42%
Preparing you for success in your future career 58% 42%

1 August 2022 to 31 July 2023

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (19 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 13 employers)

    85%15%
  • Communication with employers(selected by 14 employers)

    64%36%
  • Getting new apprentices started(selected by 8 employers)

    75%25%
  • Improving apprentice skills(selected by 3 employers)

    100%0%
  • Working with small numbers of apprentices(selected by 5 employers)

    80%20%
  • Initial assessment of apprentices(selected by 3 employers)

    67%33%
  • Reporting on progress of apprentices(selected by 12 employers)

    17%83%
  • Adapting to my needs(selected by 4 employers)

    50%50%
  • Training facilities(selected by 5 employers)

    100%0%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 85% 15% 13
Communication with employers 64% 36% 14
Getting new apprentices started 75% 25% 8
Improving apprentice skills 100% 0% 3
Working with small numbers of apprentices 80% 20% 5
Initial assessment of apprentices 67% 33% 3
Reporting on progress of apprentices 17% 83% 12
Adapting to my needs 50% 50% 4
Training facilities 100% 0% 5

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (12 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Communication

  • Communicating clearly with you(selected by 12 apprentices)

    67%33%
  • Ensuring you understand the requirements of your end-point assessment(selected by 12 apprentices)

    75%25%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Organisation

  • Organising well-structured training(selected by 12 apprentices)

    92%8%
  • Providing accessible training resources(selected by 12 apprentices)

    75%25%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 12 apprentices)

    83%17%
  • Taking into account your previous learning(selected by 12 apprentices)

    83%17%
  • Giving you relevant training that helps you perform your job better(selected by 12 apprentices)

    100%0%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 12 apprentices)

    92%8%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Support

  • Helping you learn new skills and develop existing ones(selected by 12 apprentices)

    92%8%
  • Supporting you and your apprenticeship(selected by 12 apprentices)

    75%25%
  • Resolving any issues you have(selected by 12 apprentices)

    83%17%
  • Preparing you for success in your future career(selected by 12 apprentices)

    92%8%
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 67% 33%
Ensuring you understand the requirements of your end-point assessment 75% 25%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 92% 8%
Providing accessible training resources 75% 25%
Balancing online learning with classroom-based training to suit your apprenticeship 83% 17%
Taking into account your previous learning 83% 17%
Giving you relevant training that helps you perform your job better 100% 0%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 92% 8%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 92% 8%
Supporting you and your apprenticeship 75% 25%
Resolving any issues you have 83% 17%
Preparing you for success in your future career 92% 8%

1 August 2021 to 31 July 2022

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (36 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 14 employers)

    64%36%
  • Communication with employers(selected by 24 employers)

    58%42%
  • Getting new apprentices started(selected by 13 employers)

    85%15%
  • Improving apprentice skills(selected by 12 employers)

    75%25%
  • Working with small numbers of apprentices(selected by 7 employers)

    100%0%
  • Initial assessment of apprentices(selected by 9 employers)

    78%22%
  • Reporting on progress of apprentices(selected by 19 employers)

    47%53%
  • Adapting to my needs(selected by 7 employers)

    71%29%
  • Training facilities(selected by 5 employers)

    80%20%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 64% 36% 14
Communication with employers 58% 42% 24
Getting new apprentices started 85% 15% 13
Improving apprentice skills 75% 25% 12
Working with small numbers of apprentices 100% 0% 7
Initial assessment of apprentices 78% 22% 9
Reporting on progress of apprentices 47% 53% 19
Adapting to my needs 71% 29% 7
Training facilities 80% 20% 5

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2020 to 31 July 2021

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (28 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 7 employers)

    57%43%
  • Communication with employers(selected by 18 employers)

    44%56%
  • Getting new apprentices started(selected by 7 employers)

    86%14%
  • Improving apprentice skills(selected by 10 employers)

    80%20%
  • Working with small numbers of apprentices(selected by 6 employers)

    100%0%
  • Initial assessment of apprentices(selected by 6 employers)

    83%17%
  • Reporting on progress of apprentices(selected by 13 employers)

    23%77%
  • Adapting to my needs(selected by 5 employers)

    100%0%
  • Training facilities(selected by 6 employers)

    100%0%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 57% 43% 7
Communication with employers 44% 56% 18
Getting new apprentices started 86% 14% 7
Improving apprentice skills 80% 20% 10
Working with small numbers of apprentices 100% 0% 6
Initial assessment of apprentices 83% 17% 6
Reporting on progress of apprentices 23% 77% 13
Adapting to my needs 100% 0% 5
Training facilities 100% 0% 6

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2020 to today

These reviews are for all courses delivered by this provider in the last 5 academic years.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (87 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 36 employers)

    72%28%
  • Communication with employers(selected by 59 employers)

    58%42%
  • Getting new apprentices started(selected by 30 employers)

    83%17%
  • Improving apprentice skills(selected by 26 employers)

    81%19%
  • Working with small numbers of apprentices(selected by 18 employers)

    94%6%
  • Initial assessment of apprentices(selected by 19 employers)

    79%21%
  • Reporting on progress of apprentices(selected by 47 employers)

    34%66%
  • Adapting to my needs(selected by 16 employers)

    75%25%
  • Training facilities(selected by 17 employers)

    94%6%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 72% 28% 36
Communication with employers 58% 42% 59
Getting new apprentices started 83% 17% 30
Improving apprentice skills 81% 19% 26
Working with small numbers of apprentices 94% 6% 18
Initial assessment of apprentices 79% 21% 19
Reporting on progress of apprentices 34% 66% 47
Adapting to my needs 75% 25% 16
Training facilities 94% 6% 17

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (24 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Communication

  • Communicating clearly with you(selected by 24 apprentices)

    54%46%
  • Ensuring you understand the requirements of your end-point assessment(selected by 24 apprentices)

    58%42%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Organisation

  • Organising well-structured training(selected by 24 apprentices)

    75%25%
  • Providing accessible training resources(selected by 24 apprentices)

    62%38%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 24 apprentices)

    75%25%
  • Taking into account your previous learning(selected by 24 apprentices)

    75%25%
  • Giving you relevant training that helps you perform your job better(selected by 24 apprentices)

    79%21%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 24 apprentices)

    75%25%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Support

  • Helping you learn new skills and develop existing ones(selected by 24 apprentices)

    83%17%
  • Supporting you and your apprenticeship(selected by 24 apprentices)

    62%38%
  • Resolving any issues you have(selected by 24 apprentices)

    71%29%
  • Preparing you for success in your future career(selected by 24 apprentices)

    75%25%
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 54% 46%
Ensuring you understand the requirements of your end-point assessment 58% 42%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 75% 25%
Providing accessible training resources 62% 38%
Balancing online learning with classroom-based training to suit your apprenticeship 75% 25%
Taking into account your previous learning 75% 25%
Giving you relevant training that helps you perform your job better 79% 21%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 75% 25%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 83% 17%
Supporting you and your apprenticeship 62% 38%
Resolving any issues you have 71% 29%
Preparing you for success in your future career 75% 25%

Contact this training provider

Registered address
Priory Road, Shrewsbury, SY1 1RX
Telephone
01743653444

Training provider overview and courses delivered

View 43 courses delivered by this training provider

Select a course to view location, training options and contact details

Whether you are looking to recruit an apprentice, or upskill your existing workforce, our dedicated team at Business Solutions are here to advise and guide you in the various choices you have available. We do this by crucially listening in the first instance and then, through discussion, identify where your business is now and where you would like it to be. The next steps are to look at how training, through apprenticeship funding, could be the answer to bridging your skills gaps, adapting some of your ways of working, helping with your succession planning, whatever the issue, ultimately helping to improve your bottom line.

For general information about this provider, such as the total participation and achievement rate for all courses they deliver, view our provider details page for SHREWSBURY COLLEGES GROUP .

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Shortlisted

SHREWSBURY COLLEGES GROUP is 1 of 380 training providers for Customer service practitioner (level 2).

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