Training provider

SHIPLEY COLLEGE

Employer reviews

Good (53 reviews)

Employer review details

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Communication with employers	76%	24%	42
Reporting on progress of apprentices	50%	50%	26
Getting new apprentices started	100%	0%	22
Providing the right training at the right time	79%	21%	19
Improving apprentice skills	79%	21%	19
Initial assessment of apprentices	80%	20%	15
Adapting to my needs	58%	42%	12
Working with small numbers of apprentices	91%	9%	11
Training facilities	80%	20%	10

Apprentice reviews

Excellent (14 reviews)

Apprentice review details

Communication

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Communicating clearly with you	79%	21%
Ensuring you understand the requirements of your end-point assessment	64%	36%

Organisation

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Organising well-structured training	71%	29%
Providing accessible training resources	79%	21%
Balancing online learning with classroom-based training to suit your apprenticeship	79%	21%
Taking into account your previous learning	79%	21%
Giving you relevant training that helps you perform your job better	93%	7%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	71%	29%

Support

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones	93%	7%
Supporting you and your apprenticeship	79%	21%
Resolving any issues you have	79%	21%
Preparing you for success in your future career	71%	29%

Provider overview

Shipley College has a long and successful history in delivering apprenticeships from L2 - L5 across a wide range of sectors.

Employers can recruit new employees or you can use the apprenticeship programme to develop existing employees. Apprentices work in your organisations and attend college on day release, this contributes their 20% off the job training.

The Business Development team is dedicated to support you to recruit high quality and committed apprentices to enhance your workforce. This team and the vocational teaching teams are here to support you through every stage of the apprenticeship journey.

Courses offered

View all 19 courses offered by this provider

Select a course to view locations, training options and contact details.

Adult care worker (level 2)

Business administrator (level 3)

Children, young people and families manager (level 5)

Children, young people and families practitioner (level 4)

Countryside worker (level 2)

Customer service practitioner (level 2)

Customer service specialist (level 3)

Early years educator (level 3)

Early years practitioner (level 2)

Golf greenkeeper (level 2)

Horticulture or landscape construction operative (level 2)

IT technical salesperson (level 3)

Lead adult care worker (level 3)

Leader in adult care (level 5)

Multi-channel marketer (level 3)

Operations manager (level 5)

Sports turf operative (level 2)

Teaching assistant (level 3)

Team leader (level 3)

Apprenticeship training course

Customer service practitioner (level 2)

46% achievement rate (out of 10 apprentices)

54% national achievement rate

Explain achievement rate

The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

Canterbury, Kent Remove location

SHIPLEY COLLEGE’s training options

Head office 214.4 miles away

Exhibition Road, Shipley, BD18 3JW

• not available At apprentice’s workplace
• available Day release: 214.4 miles away
• not available Block release

Day release address

Victoria Road, , Shipley, West Yorkshire, BD18 3LQ

Contact this provider about this course

• Email: wrowan@shipley.ac.uk
• Telephone: 01274 327244
• Website: https://www.shipley.ac.uk/courses/apprenticeships

Shortlisted

SHIPLEY COLLEGE is 1 of 402 training providers for Customer service practitioner (level 2) at the apprenticeship location.

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