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Training provider

SANDWELL COLLEGE

Employer reviews

Good (34 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 44% 56% 27
Getting new apprentices started 72% 28% 18
Reporting on progress of apprentices 28% 72% 18
Initial assessment of apprentices 79% 21% 14
Improving apprentice skills 82% 18% 11
Providing the right training at the right time 89% 11% 9
Adapting to my needs 100% 0% 6
Training facilities 67% 33% 6
Working with small numbers of apprentices 100% 0% 5

Apprentice reviews

Good (29 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 59% 41%
Ensuring you understand the requirements of your end-point assessment 69% 31%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 62% 38%
Providing accessible training resources 76% 24%
Balancing online learning with classroom-based training to suit your apprenticeship 59% 41%
Taking into account your previous learning 72% 28%
Giving you relevant training that helps you perform your job better 62% 38%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 72% 28%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 76% 24%
Supporting you and your apprenticeship 72% 28%
Resolving any issues you have 69% 31%
Preparing you for success in your future career 72% 28%

Provider overview

The College's apprenticeship team has Trainers from Automotive, Business, Construction, Customer Services, Dental Nursing, Health & Social Care, Leadership & Management and Teaching & Learning in Schools. Our apprentices form part of the wider College community and are able to access all College student support services. We work with a large base of employers from across the West Midlands and provide a bespoke organisational training needs analysis to help guide employers into making the most appropriate recruitment and training decisions. We are an Ofsted rated good provider and we're committed to high quality training and support for every size of employer.

Apprenticeship training course

Customer service practitioner (level 2)

68% achievement rate (out of 20 apprentices)

54% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

Solihull, West Midlands Remove location

SANDWELL COLLEGE’s training options

Head office 10.1 miles away

1 Spon Lane, West Bromwich, B70 6AW

  • not available At apprentice’s workplace
  • available Day release: 10.1 miles away
  • not available Block release

Day release address

Sandwell College, 1 Spon Lane, West Bromwich, B70 6AW

Contact this provider about this course

Telephone
01216675018
Shortlisted

SANDWELL COLLEGE is 1 of 402 training providers for Customer service practitioner (level 2) at the apprenticeship location.

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