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Find apprenticeship training for your apprentice

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Training provider

RNN GROUP

Employer reviews

Good (94 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 49% 51% 68
Reporting on progress of apprentices 28% 72% 54
Getting new apprentices started 50% 50% 46
Providing the right training at the right time 79% 21% 33
Improving apprentice skills 83% 17% 30
Initial assessment of apprentices 55% 45% 22
Adapting to my needs 63% 37% 19
Working with small numbers of apprentices 94% 6% 17
Training facilities 87% 13% 15

Apprentice reviews

Good (27 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 74% 26%
Ensuring you understand the requirements of your end-point assessment 93% 7%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 74% 26%
Providing accessible training resources 96% 4%
Balancing online learning with classroom-based training to suit your apprenticeship 63% 37%
Taking into account your previous learning 74% 26%
Giving you relevant training that helps you perform your job better 74% 26%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 67% 33%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 89% 11%
Supporting you and your apprenticeship 89% 11%
Resolving any issues you have 81% 19%
Preparing you for success in your future career 81% 19%

Provider overview

The RNN Group is a rapidly growing education and training organisation, operating locally and nationally to engage over 4,000 apprentices each year. We offer outstanding education and training in a wide range of occupational areas, meeting the needs of thousands of learners and employers every year.

Based in the East Midlands and Yorkshire, the RNN Group incorporates Rotherham College, North Notts College, and its five subsidiary training organisations. We aim to help companies succeed and individuals to develop their career aspirations, providing training in our state of the art facilities. RNN Training is the section of RNN Group which delivers apprenticeships and bespoke training solutions to employers.

Courses offered

View all 45 courses offered by this provider

Select a course to view locations, training options and contact details.

Adult care worker (level 2)
Advanced and creative hair professional (level 3)
Assistant practitioner (health) (level 5)
Autocare technician (level 2)
Beauty therapist (level 2)
Bricklayer (level 2)
Business administrator (level 3)
Carpentry and joinery (level 2)
Chartered manager (degree) (level 6)
Craft bricklayer (level 3)
Craft carpentry and joinery (level 3)
Customer service practitioner (level 2)
Early years educator (level 3)
Early years practitioner (level 2)
Engineering manufacturing technician (level 4)
Engineering operative (level 2)
Engineering technician (level 3)
Gas engineering operative (level 3)
Groundworker (level 2)
Hairdressing professional (level 2)
Healthcare support worker (level 2)
Hospitality supervisor (level 3)
Hospitality team member (level 2)
HR support (level 3)
Installation and maintenance electrician (level 3)
Lead adult care worker (level 3)
Lead practitioner in adult care (level 4)
Leader in adult care (level 5)
Lean manufacturing operative (level 2)
Learning and skills teacher (level 5)
Low carbon heating technician (level 3)
Machining technician (level 3)
Maintenance and operations engineering technician (level 3)
Metal fabricator (level 3)
Motor vehicle service and maintenance technician - light vehicle (level 3)
Nursing associate (level 5)
Operations manager (level 5)
People professional (level 5)
Plasterer (level 2)
Plate welder (level 3)
Plumbing and domestic heating technician (level 3)
Senior healthcare support worker (level 3)
Senior leader (level 7)
Teaching assistant (level 3)
Team leader (level 3)
Apprenticeship training course

Customer service practitioner (level 2)

46% achievement rate (out of 70 apprentices)

54% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

SW1A 2AA Remove location

RNN GROUP’s training options

Head office 143.2 miles away

Eastwood Lane, Rotherham, S65 1EG

  • available At apprentice’s workplace
  • not available Day release
  • not available Block release

Contact this provider about this course

Email
shartley@rnngroup.ac.uk
Telephone
01709513355
Website
https://www.rotherham.ac.uk/course-type/apprenticeships/
Shortlisted

RNN GROUP is 1 of 402 training providers for Customer service practitioner (level 2) at the apprenticeship location.

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