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Training provider

RIVERSIDE TRAINING LIMITED

Employer reviews

Good (103 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 63% 37% 79
Reporting on progress of apprentices 34% 66% 58
Getting new apprentices started 98% 2% 41
Providing the right training at the right time 80% 20% 40
Working with small numbers of apprentices 94% 6% 33
Adapting to my needs 71% 29% 31
Improving apprentice skills 85% 15% 26
Initial assessment of apprentices 88% 12% 26
Training facilities 73% 27% 11

Apprentice reviews

Good (89 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 79% 21%
Ensuring you understand the requirements of your end-point assessment 79% 21%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 79% 21%
Providing accessible training resources 90% 10%
Balancing online learning with classroom-based training to suit your apprenticeship 75% 25%
Taking into account your previous learning 83% 17%
Giving you relevant training that helps you perform your job better 85% 15%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 80% 20%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 90% 10%
Supporting you and your apprenticeship 83% 17%
Resolving any issues you have 82% 18%
Preparing you for success in your future career 87% 13%

Provider overview

Riverside Training is a National Independent Training Provider delivering training since 1996. We are a specialist apprenticeship training provider covering key cities in England for the delivery of: Management, Business Administration and Customer Service. We work with employers to upskill existing employees, assist with the recruitment of new apprentices, deliver bespoke commercial courses and offer account management to key accounts.

Riverside Training has been in operation for over 20 years. We have held an SFA contract for the delivery of apprenticeships. As of March 2017 we have been on the Register of Apprenticeships Training Providers (RoATP) and therefore able to deliver apprenticeships to Levy and Non-Levy paying employers.

Apprenticeship training course

Customer service practitioner (level 2)

50% achievement rate (out of 50 apprentices)

54% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

PO3 Portsmouth Remove location

RIVERSIDE TRAINING LIMITED’s training options

Head office 111.3 miles away

4-6 St. Martins Street, Hereford, HR2 7RE

  • available At apprentice’s workplace (national)
  • not available Day release
  • not available Block release

Contact this provider about this course

Telephone
01432 359244
Shortlisted

RIVERSIDE TRAINING LIMITED is 1 of 402 training providers for Customer service practitioner (level 2) at the apprenticeship location.

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